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Reviews of Bintang Kuta Hotel

3.5 out of 5
Bintang Kuta Hotel
Jalan Kartika Plaza, Tuban, Kuta, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 165 out of 372 reviews" "
Rating 8 - Good. 162 out of 372 reviews" "
Rating 6 - Okay. 34 out of 372 reviews" "
Rating 4 - Poor. 5 out of 372 reviews" "
Rating 2 - Terrible. 6 out of 372 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jocelyn

Stayed 1 night in Dec 2023

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, pool was Lovely, food wasn’t the great but plenty other options around.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nikitas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 10 nights in Nov 2023

10/10 Excellent

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Christiana on 8 Sept 2023
Dear Mr/Mrs. Sheetal,Thank you for choosing Bintang Kuta Hotel and for the review of our property.We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness
The rooms were noisy and people smoking on the landing right outside our door, day and night
Stayed 2 nights in Jul 2023

10/10 Excellent

Luella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay. Staff are fantastic, close to central and lippo mall but far away enough for peace and quiet. Love being able to use sister hotel pool, gym and kids club. Happy with breakfast. Over all great stay, external building may need some TLC in the future.
Stayed 9 nights in Mar 2023

10/10 Excellent

Diane, Swan View

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is amazing, the pool area is lovely and the staff are great. Highly recommend and will definitely stay again
Stayed 8 nights in Mar 2023

4/10 Poor

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great room and property - bitterly poor breakfast.
Overall the property is great ! Double room for the family awesome But The breakfast was bitterly poor. Totally local with no international choice. Biggest issues was discovering a very rotten egg in the self boil eggs after we had cooked it and we’re back at the table. Turned all our stomachs.
Stayed 3 nights in Jan 2023

8/10 Good

Krishan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and nice, staff helpful. Location is perfect, on the kuta beach and lots of dining and shopping options around. Have the arrangement with Bali Bintang resort for gym. The only thing missing was balcony :).

6/10 Okay

David

Travelled with family and small children
Liked: Staff & service, amenities
The Bintang Kuta Hotel is friendly, basic and well located. The pandemic shut-down has unfortunately had a negative impact on the condition of the hotel, simply because there weren't staff cleaning the rooms as regularly as would normally have been the case. Hopefully, as more tourists return, the property will be returned to its original condition.

10/10 Excellent

Thi Thu Trang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bintang Kuta hotel is a very nice place to stay. Staff are friendly and helpful, location is very convenient. We stayed 6 nights there and it was very enjoyable.

6/10 Okay

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
So the hotel was nice and clean and in a good spot...however, the hotels communications was lousy. I emailed them about getting transport for pickup for 70000IDR as stated on their site from the airport, and then messaged them on facebook both with no answers until after I had arrived and been there for a few days. They stated then that transport was now updated to 200 000IDR. Also on their site, it said to email them the day before but clearly that wouldnt have made a difference. It cost me not only the time, the heat from the airport, and aggravation of trying to find transport after my flight and a lot of walking around to get to immigration and baggage check, but also the high cost of 350 000IDR to get to the hotel when the most it wouldve been by Bluebird cabs wouldve been under 50 000IDR as everything has changed at the airport with no cab rank there like before. When checking in, I was told it was with breakfast and when I went down the next morning, I double checked to be told it wasnt with breakfast so I cant comment on their food. My room was really nice, good aircon, but I was woken every morning between 6am to 6.30am with whoever was in the room above me being there would stomp around every bloody morning. I did mention that to the staff hoping they might move me if possible but again, never heard back so no rest for me which is why I went. The one thing they did do was let me be there an extra hour as my flight was changed, and that was very much appreciated.
Stayed 8 nights in Nov 2022

10/10 Excellent

Toya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Wooden floor in the rooms.
Stayed 6 nights in Nov 2022

10/10 Excellent

Pedro Antonio

Stayed 3 nights in Sep 2022

10/10 Excellent

Jashan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property
Stayed 1 night in Sep 2022

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really kind, with a human touch, the breakfast selection is excellent, the swimming pool is superb, and the hotel also gives access to the beach and to discovering the resort next door from the same brand.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Nov 2020
Response from Christiana on 7 Dec 2020
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern and clean. The staff were very friendly and accommodating to our needs. We really enjoyed our time there and interconnecting rooms the had their space. Great location within waling distance to the beach, shopping malls and food outlets. I would recommend it to families without hesitation.
Stayed 9 nights in Feb 2020
Response from Christiana on 21 Feb 2020
Dear Sir/Madam, Warmest greeting from Bintang Kuta Hotel, Thank you for choosing Bintang Kuta Hotel for your recent stay in Kuta, and we look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us and have great day ahead :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were ok but at times their communication let them down.
Stayed 10 nights in Jan 2020
Response from Christiana on 23 Jan 2020
Dear Sir/Madam, First of all, Thank you for your feedback about your staying in our property. Your valuable comments will be reviewed to further upgrade our services and facilities, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking didn’t come through but honoured the rate and room type
Stayed 1 night in Jan 2020
Response from Christiana on 17 Jan 2020
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Mohammad yunous

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Christiana on 17 Jan 2020
Dear Mr/Mrs. Mohammad Yunous, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing. Comfortable, clean and friendly staff.
Stayed 1 night in Nov 2019
Response from Christiana on 15 Nov 2019
Dear Mr/Mrs. Michael, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I like the location of the hotel and 5 years ago we stayed there and it was great. But this time it was like a different hotel. The breakfast was monotonous and the staff were happy to stand around and do nothing, every morning i had to search for cutlery. Our toilet in room smelt like a urinal and cleaning was mediocre. I won't be going back which is disappointing because i loved it last time.
Stayed 9 nights in Oct 2019
Response from Christiana on 15 Nov 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. Your valuable comments will be reviewed to further upgrade our services and facilities, We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly. Buffet breakfast each day was excellent.
Stayed 11 nights in Oct 2019
Response from Christiana on 8 Nov 2019
Dear Mr/Mrs. Lynn, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019
Response from Christiana on 25 Oct 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. Location staff and cleanliness all great.
Stayed 8 nights in Oct 2019
Response from Christiana on 25 Oct 2019
Dear Sir/Madam, Warmest greeting from Bintang Kuta Hotel, Thank you for choosing Bintang Kuta Hotel for your recent stay in Kuta, and we look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us and have great day ahead :)

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reasonable place to stay while in bali
Great service friendly staff location was near the beach
Stayed 4 nights in Oct 2019
Response from Christiana on 18 Oct 2019
Dear Mr/Mrs. Chris, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

8/10 Good

HYENGSUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Christiana on 11 Oct 2019
Dear Mr/Mrs. Hyengsuk, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

8/10 Good

Kerry-Ann, Kingston, Jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Bintang Kuta Hotel were very warm and friendly. The Hotel was perfectly located in Kuta, only 4 minutes away from the airport, yet near the heart of the nightlife & shopping; and away enough to remain quiet. We had access to the resort section which was located on the same property. We had an issue the first night with our room, but the staff response was immediate. We were able to change room and still given one with a pool view. The property was clean and well maintained. Breakfast was good with many choices. I would definitely recommend this hotel.
Stayed 6 nights in Sep 2019
Response from Christiana on 27 Sept 2019
Dear Mr/Mrs. Kerry-Ann, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Christiana on 27 Sept 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staff are friendly, polite and always helpful. Great central location and out of the hustle and bustle of Kuta.
Stayed 2 nights in Sep 2019
Response from Christiana on 20 Sept 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019
Response from Christiana on 30 Aug 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Christiana on 30 Aug 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive service Would of liked more variety for breakfast
Stayed 5 nights in Aug 2019
Response from Christiana on 23 Aug 2019
Dear Sir/Madam, First of all, Thank you for your feedback about your staying in our property. Your valuable comments will be reviewed to further upgrade our services and facilities, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, pleasant staff, good location, close to beach, shopping and restaurants
Stayed 1 night in Jul 2019
Response from Christiana on 2 Aug 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Very bad customer service No adjustments very bad service
Stayed 4 nights in Jul 2019
Response from Christiana on 12 Jul 2019
Dear Sir/Madam, Thank you for your review of our property, we do apologize for unexpected experience due to our service and property. Your valuable comments will be reviewed to further upgrade our services and facilities, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great location great friendly staff and spotlessly clean. .. have stayed here before and will do again
Stayed 7 nights in Jun 2019
Response from Christiana on 12 Jul 2019
Dear Mr/Mrs. Jayne, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location and beach access and the pool and adjoining rooms were very large
Stayed 6 nights in May 2019
Response from Christiana on 28 Jun 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

ZambriSulaiman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel.. it is located in between the 2 big shopping complexes.. so very convenient to just walk to any of those mall
Stayed 3 nights in Jun 2019
Response from Christiana on 28 Jun 2019
Dear Mr/Mrs. ZambriSulaiman, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

8/10 Good

jim&viv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good overall, service, location, clean, breakfast adequate, good pickup and drop off to airport , room also good
Stayed 5 nights in May 2019
Response from Christiana on 31 May 2019
Dear Mr/Mrs. jim&viv, Warmest greeting from Bintang Kuta Hotel, Thank you for choosing Bintang Kuta Hotel for your recent stay in Kuta, and we look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us and have great day ahead :)

4/10 Poor

Dont

Disliked: Staff & service, property conditions & facilities
Didnt like here left went to another hotel worse hotel ive stayed at in Bali
Stayed 18 nights in Apr 2019
Response from Christiana on 24 May 2019
Dear Mr/Mrs. Dont, Thank you for your review of our property, we do apologize for unexpected experience due to our service and property. Your valuable comments will be reviewed to further upgrade our services and facilities, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Col

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Good size. Easy to move around. Staff are good.
Stayed 3 nights in May 2019
Response from Christiana on 17 May 2019
Dear Mr/Mrs. Col, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with everything. No complains at all. Services are very good. All staff are very friendly and helpful. Room are very nice and nite. Breakfast are good with many choices. Happy with the room services.
Stayed 7 nights in May 2019
Response from Christiana on 17 May 2019
Dear Sir/Madam, Warmest greeting from Bintang Kuta Hotel, Thank you for choosing Bintang Kuta Hotel for your recent stay in Kuta, and we look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us and have great day ahead :)

8/10 Good

Nina

Travelled with family and small children
Liked: Staff & service, amenities
the beach is near bintang bali its very convenient to all the shopping malls what i dont like is that many people smoking near the pool area the sink near the toilet of females is everyday chocked the staff are friendly especially mr. jiawati and the superb impromptu reply of Maylanie from front desk our room is for non smoking area unfortunately our room smells cigarette all the time that we enter they did not ask for any deposit thats what i like about it. for people who like party and what to do shopping bintang kuta is a great place but if you want to chill relax i suggest you stay in ubud area or sanur:)
Stayed 3 nights in May 2019
Response from Christiana on 10 May 2019
Dear Mr/Mrs. Nina, Thank you for your review of our property, we do apologize for unexpected experience due to our service and property. Your valuable comments will be reviewed to further upgrade our services and facilities, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Christiana on 10 May 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel!
The hotel is in a central location in Kuta just a few minutes walk to 2 shopping centres and 5mins to the beach. The room was spacious and comfortable for the price, and the 42” lcd was a nice touch. Buffet breakfast was pretty decent and the staff were friendly and accommodating.
Stayed 3 nights in Apr 2019
Response from Christiana on 20 Apr 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful clean staff were amazing friendly
Stayed 7 nights in Apr 2019
Response from Christiana on 20 Apr 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Christiana on 5 Apr 2019
Dear Sir/Madam, Thank you for choosing Bintang Kuta Hotel and for the review of our property. We look forward to the pleasure of welcoming you back again in your next visit to Bali. Once again, thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Enough already.. stop with all the reviews wotif..
Stayed 4 nights in Mar 2019
Response from Christiana on 5 Apr 2019
Dear Sir/Madam, Thank you for your review about our property, and we look forward to the pleasure of welcoming you at Bintang Kuta Hotel next time. Have a great day ahead :)