Hotel Spa di Pinggiran Pantai Kona

"The room was very clean and what I expected with an ocean view, well laid out, once we got the hang where to go, the tram was the main trans portion for the 1st few days until we got the lay of the property. All the employees are very friendly as well as other customers that we talked to. The dolphin area was awesome as well as the pools and we also got to see sea turtles. We took the shuttles to the shopping centers at least once a day, the drivers where very friendly also. My last day we got...

"Definitely would stay here again. Staff was so friendly, helpful, kind, and really got to know you. Luau was great! Good location with very affordable parking. Does have a hidden resort fee when you check in of $400 so be prepared for that b/c i was not aware and many people i walked past checking in also were not aware. Beautiful view of water from all rooms and sunsets! Bar open to the ocean was great and could see amazing sunsets from there. Easy access to in town eats/ coffee/ stores too...

"The front desk persons in the nigh shift are not very nice. When I asked the reason why my room wasn’t being cleared up for the all day and when it will be cleared up. The front desk person told me the housekeeper has their own schedule and he didn’t know when the housekeeper will go to clean the room. That’s terrible."

"The location is perfect. We traditionally stay at resorts 30 to 45 minutes north of Kona and we decided try this location. We are glad we did. It saved us a lot of time driving to and from Kona."

"Very dated hotel. Staff wouldn’t send wine glasses to the room for a bottle of champagne we bought on property. Poor food selection."

"今回の滞在にはとてもがっかりしています。 部屋のベッドやバスルームに、蚊や小さな虫の死骸がたくさんありました。自分で何度か掃除しましたが、その後もまた虫が出てきては死んで落ちてきます。おそらく殺虫剤を使った直後だと思うのですが、それが人体に影響ないのか少し不安です。 夜中にどうしても我慢できずフロントに電話して、翌日の清掃スタッフに伝えてほしいとお願いしました。ですが、「バルコニーのドアや窓を開けないでください」と言われただけでした。 私は遅い時間にチェックインしていて、そもそもドアや窓は開けていないと伝えたのですが、「Ok，good」と言われただけで、特に謝罪もありませんでした。まるでこちらに問題があるような対応で、とても不快に感じました。 翌日、清掃スタッフの方にメモを書いて、チップもお渡しし、「できればしっかり掃除をお願いしたい」と伝えました。 その日の夜に部屋へ戻ると、小さい飛び虫は少し減っていましたが、ゴキブリの死骸がありました。 正直、使われている殺虫剤が人体に影響ないのかも分からず、不安な気持ちのまま滞在することになりました。全体的にとても不満の残る滞在でした。"

"Beautiful property, authentic Hawaiian fishpond, great service and good food."

"Everything was great and everyone was super nice and friendly. Beautiful property and the pool and food were great as well. The view of the ocean was spectacular."