Grand Palladium Kantenah Resort & Spa All Inclusive

Hartanah 4.0 bintang
Keseronokan mesra keluarga di pantai, dengan 5 kolam renang terbuka

Pilih tarikh untuk melihat harga

Galeri foto untuk Grand Palladium Kantenah Resort & Spa All Inclusive

Pemandangan udara
Pemandangan dari hartanah
Tempat makan luar
Tasik
Restoran

Ulasan

8.0 daripada 10
Sangat baik

Kemudahan popular

  • Kolam
  • Merangkumi semua
  • Di pantai persendirian
  • Bar
  • Perkhidmatan bilik
  • Termasuk sarapan

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 35 daripada 35 bilik

Deluxe Garden View

8.2 daripada 10
Sangat baik
(49 ulasan)

Sorotan

Balkoni berperabot
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Langsir/tirai gelap terus
Bilik tidur berasingan
Gabungan pancuran/tab mandi
  • 36.9 meter persegi
  • Boleh menampung 3
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Deluxe Triple Garden View

Sorotan

Balkoni berperabot
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Langsir/tirai gelap terus
Bilik tidur berasingan
Katil sofa - kelamin
  • 36.9 meter persegi
  • Boleh menampung 3
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Family Selection Junior Suite Rooftop with Private Pool

9.0 daripada 10
Hebat
(2 ulasan)

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab panas persendirian tertutup
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Bilik tidur berasingan
  • 51 meter persegi
  • Boleh menampung 4
  • 2 Katil Kelamin (Double) dan 1 Katil Sofa Kelamin

Deluxe Sigle use Garden View

Sorotan

Balkoni berperabot
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Langsir/tirai gelap terus
Bilik tidur berasingan
Katil sofa - kelamin
  • 36.9 meter persegi
  • Boleh menampung 1
  • 2 Katil Kelamin (Double) ATAU 1 Katil Raja (King)

Junior Suite Garden View

9.4 daripada 10
Luar Biasa
(3 ulasan)

Sorotan

Balkoni berperabot
Tab panas persendirian
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Bilik tidur berasingan
Katil sofa
  • 103 meter persegi
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Junior Suite Garden View

10.0 daripada 10
Luar Biasa
(3 ulasan)

Sorotan

Balkoni berperabot
Kolam renang persendirian
Tab panas persendirian tertutup
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Bilik tidur berasingan
  • 37 meter persegi
  • Boleh menampung 4
  • 2 Katil Kelamin (Double) dan 1 Katil Sofa Kelamin

Junior Suite Garden View

10.0 daripada 10
Luar Biasa
(3 ulasan)

Sorotan

Balkoni berperabot
Tab panas persendirian tertutup
Penyaman udara
Katil bayi/kot percuma
TV skrin rata
Diubah suai pada 2023
Bilik tidur berasingan
Katil sofa
  • 37 meter persegi
  • Boleh menampung 4
  • 1 Katil Raja (King) dan 1 Katil Sofa Kelamin

Room Deluxe with View

  • Boleh menampung 3
  • 1 Katil Kelamin (Double) dan 1 Katil Bujang (Single)

Room Deluxe with View

  • Boleh menampung 1
  • 1 Katil Bujang (Single)

Room Deluxe with View

  • Boleh menampung 2
  • 1 Katil Kelamin (Double)

Room Deluxe With View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Room Deluxe with View

  • Boleh menampung 3
  • 1 Katil Bujang (Single) dan 1 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 2
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Premium with Pool View

  • Boleh menampung 2
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Premium with Pool View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 2
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 2
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 1
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 1
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Master with Garden View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 1
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Junior with Garden View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Premium with Pool View

  • Boleh menampung 1
  • 1 Katil Raja (King) ATAU 2 Katil Kelamin (Double)

Suite Premium with Pool View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)

Suite Premium with Pool View

  • Boleh menampung 4
  • 2 Katil Kelamin (Double)

Suite Luxury with Pool View

  • Boleh menampung 3
  • 2 Katil Kelamin (Double)
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Tentang kawasan sekitar

Peta
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Tempat berdekatan

  • Cenote Azul - 6 min memandu - 7.5 km
  • Pantai Akumal - 6 min memandu - 7.5 km
  • Yal-ku Lagoon - 9 min memandu - 5.7 km
  • Teluk Half Moon - 9 min memandu - 9.2 km
  • Taman Xel-Há - 16 min memandu - 19.8 km

Bergerak

  • Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 67 minit memandu

Restoran

  • ‪Xtra Time Sports Bar - ‬1 min berjalan kaki
  • ‪Guacamayas Bar - ‬5 min memandu
  • ‪Mezcal Lobby Bar - ‬8 min memandu
  • ‪Beach Bbq - ‬5 min memandu
  • ‪Lobby Bar White Sand - ‬6 min berjalan kaki

Tentang hartanah ini

Grand Palladium Kantenah Resort & Spa All Inclusive

Mewah bagi hartanah merangkumi semua yang diubah suai pada 2023 dan terletak berdekatan Puerto Aventuras Marina
Terletak berdekatan Pantai Akumal, Grand Palladium Kantenah Resort & Spa All Inclusive menyediakan sarapan bufet percuma, lorong boling dan 2 bar renang naik. Dengan pantai persendirian, bar pantai dan urut tepi pantai, hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari. Manjakan diri anda dengan Urutan sukan, Balut badan atau rawatan muka di Zentropia, tapak spa. Nikmatilah hidangan di mana-mana 3 tapak restoran. Gimnasium menawarkan kelas Pilates dan kelas aerobik; perkara lain untuk dilakukan termasuk bola keranjang, bola tampar, and luncur angin. Sebagai tambahan kepada bar kolam dan teres, tetamu boleh menyambung untuk akses Internet wayarles percuma.
Manfaat lain termasuk:
  • 5 kolam renang terbuka dan kolam kanak-kanak dengan gelongsor air, 2 bar renang naik dan kerusi lepak pantai
  • Percuma letak kenderaan sendiri
  • Gelanggang tenis, daftar masuk ekspres dan penjagaan anak/bayi (surcaj)
  • Hiburan malam, perkhidmatan perkahwinan dan bantuan pelancongan/tiket
  • Ulasan tetamu memberikan markah tertinggi untuk kakitangan yang mesra
Ciri-ciri bilik
Semua 252 bilik memiliki keselesaan seperti perkhidmatan bilik 24 jam dan balkoni berperabot, sebagai tambahan kepada sentuhan bermakna seperti penyaman udara dan jubah mandi.
Tambahan kepada kesenangan di semua bilik termasuk:
  • Bilik mandi persendirian dengan tab mandi berpancutan dan hulu semburan mandi hujan
  • 32-inci TV skrin rata dengan saluran TV premium
  • Almari pakaian, kot/katil bayi percuma dan pembancuh kopi/teh

Butiran merangkumi semua

Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Gratuiti dan cukai

Termasuk gratuiti dan gratuiti tambahan atas budi bicara tetamu diterima.

Makanan dan minuman

Semua makanan bufet dan à la carte, snek dan minuman disertakan
Bar mini dalam bilik (termasuk semua minuman)
Ketersediaan makanan adalah terhad di satu atau lebih tempat

Aktiviti dan kemudahan/peralatan

Semua sukan air tidak bermotor, aktiviti darat dan penggunaan kemudahan rekreasi dan peralatan disertakan.

Aktiviti air

Aktiviti berkayak
Bersnorkel
Luncur angin

Aktiviti darat

Kemudahan kecergasan
Golf miniatur
Bola sepak
Tenis
Bola tampar

Pelajaran/kelas/permainan

Aerobik
Bahasa
Kecergasan air

Hiburan

Hiburan dan aktiviti di tapak
Majlis tema

Bahasa

Bahasa Inggeris, Bahasa Sepanyol

Hartanah serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Tempat letak kenderaan sendiri percuma di tapak hartanah

Makanan dan minuman

  • Sarapan bufet percuma tersedia setiap hari 7:00 hingga 11:00
  • 1 bar pantai
  • 1 bar tepi kolam
  • 1 kedai kopi/kafe
  • 2 bar berenang
  • 2 bar/ruang istirahat
  • 3 restoran
  • Tempat makan pasangan/peribadi

Aktiviti menarik

  • 5 kolam renang terbuka
  • Beli-belah
  • Berkayak
  • Bilik permainan/arked
  • Bilik wap
  • Bola keranjang
  • Bola tampar pantai
  • Gelongsor air
  • Gimnasium
  • Golf mini
  • Hiburan malam
  • Kelab kanak-kanak
  • Kelas kecergasan
  • Kelas pilates
  • Kelas yoga
  • Kolam kanak-kanak
  • Lawatan bot
  • Lorong boling
  • Luncur angin
  • Meja biliard/pool
  • Memanah
  • Permainan
  • Racquetball/skuasy
  • Sauna
  • Selam skuba
  • Sewaan/lawatan segway
  • Spa perkhidmatan penuh
  • Taman permainan
  • Tenis

Mesra keluarga

  • 5 kolam renang terbuka
  • Bilik permainan/arked
  • Gelongsor air
  • Golf mini
  • Katil bayi percuma
  • Kelab kanak-kanak
  • Kemudahan dobi
  • Kolam kanak-kanak
  • Lorong boling
  • Penjagaan anak/bayi (surcaj)
  • Penyelamat di tapak hartanah
  • Permainan kanak-kanak
  • Taman permainan

Kemudahan

  • ATM
  • Kedai hadiah/gerai surat khabar
  • Kemudahan dobi
  • Meja/kaunter hadapan 24 jam
  • Peti besi di meja/kaunter hadapan
  • Salun rambut
  • Tempat simpanan bagasi

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Kakitangan berbilang bahasa
  • Pengemasan (harian)
  • Perkhidmatan "turndown"
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam
  • Porter/tukang angkut

Perkhidmatan perniagaan

  • Bilik mesyuarat
  • Pusat perniagaan
  • Pusat persidangan

Kawasan luar

  • Di pantai persendirian
  • Kerusi lepak pantai
  • Kerusi lepak tepi kolam
  • Payung kolam
  • Payung pantai
  • Taman
  • Teres
  • Tuala pantai

Spa perkhidmatan penuh

  • 16 bilik rawatan
  • Aromaterapi
  • Balut badan
  • Bilik rawatan pasangan
  • Bilik wap
  • Hidroterapi
  • Kawasan rawatan terbuka
  • Lulur badan
  • Mandian Turki
  • Rawatan muka
  • Rias kuku tangan/kaki
  • Sauna
  • Spa dibuka setiap hari
  • Tab panas
  • Urutan sukan
  • Urutan Thai
  • Urutan tisu dalam
  • Urutan tuaman batu

Kebolehcapaian

  • Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
  • Kolam renang mudah diakses kerusi roda
  • Meja pendaftaran mudah diakses kerusi roda
  • Mudah diakses kerusi roda (mungkin mempunyai batasan)
  • Restoran mudah diakses kerusi roda
  • Susur tangan di tangga
  • Tiada lif

Lain-lain

  • 11 bangunan
  • 2 tingkat
  • Dewan bankuet
  • Dibina pada 2002
  • Kawasan merokok yang dikhaskan
  • Penyelamat
  • Seluruh hartanah diubah suai - Disember 2023

Kemudahan bilik

Bilik tidur

  • Cadar disediakan
  • Katil bayi percuma
  • Langsir gelap terus

Bilik mandi

  • Bilik mandi persendirian
  • Gabungan pancuran mandi/tab mandi
  • Hulu semburan mandi hujan
  • Jubah mandi
  • Kelengkapan dandanan diri percuma
  • Kertas tandas
  • Pengering rambut
  • Sabun
  • Syampu
  • Tab mandi berpancutan
  • Tuala disediakan

Hiburan

  • Dok iPod
  • Filem berbayar
  • TV skrin rata 32-inci dengan saluran kabel premium

Makanan dan minuman

  • Air botol percuma
  • Bar mini
  • Pembancuh kopi/teh
  • Perkhidmatan bilik 24 jam

Lain-lain

  • Meja
  • Penyaman udara
  • Peti besi
  • Seterika/papan seterika
  • Telefon

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk ekspres tersedia
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan tidak dibenarkan (haiwan perkhidmatan dialu-alukan dan dikecualikan daripada fi)

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
1 kanak-kanak, sehingga umur 2 tahun, boleh menginap percuma jika menggunakan katil sedia ada apabila tinggal di bilik ibu bapa atau penjaga
Katil lipat simpan/tambahan tidak tersedia
Tempat tidur bayi percuma tersedia di hartanah dengan permintaan

Jenis bayaran hartanah

Maklumat penting

Fi

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Perkhidmatan sanitasi: USD2 semalam

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap dan sistem keselamatan
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Perkara yang kami harus menyebut

Hartanah ini tidak mempunyai lif
Tempahan diperlukan untuk perkhidmatan urut dan rawatan spa; tempahan boleh dibuat dengan menghubungi hartanah sebelum ketibaan, menggunakan maklumat hubungan pada pengesahan tempahan
Hanya tetamu berdaftar yang dibenarkan dalam bilik tamu
Tetamu di bawah 18 tahun tidak dibenarkan masuk ke spa

Hartanah juga dikenali sebagai

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Soalan lazim

Adakah Grand Palladium Kantenah Resort & Spa All Inclusive mempunyai kolam?

Ya, hartanah ini mempunyai 5 kolam renang terbuka dan kolam kanak-kanak.

Adakah Grand Palladium Kantenah Resort & Spa All Inclusive mesra haiwan kesayangan?

Tidak, hanya haiwan perkhidmatan dialu-alukan di hartanah.

Berapakah fi parkir di Grand Palladium Kantenah Resort & Spa All Inclusive?

Letak kenderaan sendiri adalah percuma di hartanah ini.

Apakah masa daftar masuk di Grand Palladium Kantenah Resort & Spa All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam.

Apakah masa daftar keluar di Grand Palladium Kantenah Resort & Spa All Inclusive?

Daftar keluar adalah jam 12:00 tengah hari.

Adakah manfaat merangkumi semua tersedia di Grand Palladium Kantenah Resort & Spa All Inclusive?

Ya, hartanah ini merangkumi semua. Semua makanan dan minuman disertakan dan aktiviti termasuk luncur angin, bersnokel, berkayak dan banyak lagi.

Di manakah terletaknya Grand Palladium Kantenah Resort & Spa All Inclusive?

Hartanah Kantenah ini terletak di pantai, 6.6 mi (10.6 km) from Puerto Aventuras Marina, serta dalam jarak 16 bt (25 km) dari Pantai Akumal dan Taman Xel-Há.

Grand Palladium Kantenah Resort & Spa All Inclusive Ulasan

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 457 daripada 1016 ulasan
Penilaian 8 - Baik. 301 daripada 1016 ulasan
Penilaian 6 - Boleh diterima. 123 daripada 1016 ulasan
Penilaian 4 - Lemah. 71 daripada 1016 ulasan
Penilaian 2 - Teruk. 64 daripada 1016 ulasan

8.6/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.4/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

4/10 Lemah

Gerardo

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.
Menginap 3 malam pada Jul 2025

8/10 Baik

Sofia G

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!
Menginap 5 malam pada Jul 2025

10/10 Cemerlang

Rudy

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended
Menginap 5 malam pada Jul 2025

10/10 Cemerlang

Praveen, Hicksville

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.
Menginap 5 malam pada Jul 2025

10/10 Cemerlang

Mehmet

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.
Menginap 5 malam pada Jul 2025

8/10 Baik

Abraham Lozoya

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.
Menginap 5 malam pada Jul 2025

10/10 Cemerlang

Tuong Vy

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We stayed at the Grand Palladium in June and had a fantastic experience! We booked the Family Selection package, which gave us access to exclusive areas like Níu Restaurant and The Nest – both of which were excellent and perfect for families. Níu quickly became one of our favorite spots. Located by the Family Selection pool, it offered delicious options like the catch of the day, fajitas, and New York steaks. The service and setting were relaxing and family-friendly. One great perk of staying at the Grand Palladium is that, even though we were based at one hotel, our package allowed us to explore and dine at all three properties within the complex. This gave us plenty of variety without needing to leave the resort! El Dorado was the standout restaurant for us – if you’re a steak lover, it’s a must-try! Be sure to make a reservation right when you arrive, as it fills up fast. We also dined at Sumptuori, the hibachi-style restaurant. It started with sushi appetizers, followed by a flavorful mix of fried rice, grilled vegetables, shrimp, beef, and chicken. The food was tasty overall, though just a bit salty for my preference. Reservations for families here were a bit harder to get, so plan ahead if you’re going with kids. For buffets, La Hacienda was our go-to. We loved the fresh crepes at lunch, the variety of food choices at dinner, and the 5 ice cream flavors available in the evening. The regular juice options were limited compared to other resorts, but they had a nice s
Menginap 5 malam pada Jun 2025

10/10 Cemerlang

Radmila

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.
Menginap 7 malam pada Jul 2025

2/10 Teruk

Amanda

Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
It's important to make travelers aware that the beaches were completely inaccessible. We came to this resort because the beautiful photos of the beaches. What we found instead was massive amounts of seaweed that prevented anyone from using the beach. The smell was terrible which could be smelled from INSIDE our room. I was made aware of this condition once we arrived by hotel staff who said there were trying to clear it, but it was a natural phenomenon that was outside of their control. Had we known this, we wouldn't have spent $4000 on booking this trip. Room service took an hour plus each time, we were unable to get into many of the restaurants we wanted to because they need to be booked three days in advance at minimum and we were there for only four days. We opted for the Family Selection which got us into most areas and still had a pretty miserable time. The pools were crowded because no one could use the beach. We pulled Pesos for tips, yet spent most of our time trying to break pesos into smaller bills. The gift shop refuses to take anything but exact change. Overall, we won't book another trip on expedia again. We met with a representative who got us to pay an additional $450 USD to escape the seaweed on an excusion to swim with the sea turtles. Please don't fall for this. We were neck deep swimming in seaweed and the water was too cloudy and murky to even see anything. The beaches looked NOTHING like the photos.
Menginap 4 malam pada Jul 2025

8/10 Baik

Francisco, Amarillo

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The property was ok, but not great. The people everywhere were friendly & helpful, except at the restaurants — where they didn’t seem to have a sense of urgency or customer service. They seemed to have a sense of whatever, whenever. The food was ok, but nothing like their neighbors in Cancun. Our family experience was ok, but do. it plan to visit this chain of hotels again.
Menginap 7 malam pada Jun 2025

10/10 Cemerlang

Sandra L

We were unable to use the beach due to the Sargasm, so that was really the only sad part about this trip. I must say that I was very pleased with the staff and the way they treated us from checking all the way to check out. Everyone was kind helpful and always answered all the questions with a smile. They really make you feel at home. The rooms were extremely clean, we upgraded to a swim up room, and our children used the pool daily. Our two favorite restaurants were the nest and Letty chef. Totally worth paying for that dinner because not only is the food amazing, the show in experience is something we’ve never seen before. My kids loved it. Our other restaurant that we loved was The Nest We enjoyed our daily breakfast.
Menginap 6 malam pada Jun 2025

10/10 Cemerlang

Maria Guadalupe Herrera

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
El servicio y la atención del personal es excelente
Menginap 4 malam pada Jul 2025

8/10 Baik

Yanisleydi Perez

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
My second time and it was it beautiful experience, I love Family selection and the swim-up rooms. The missing ⭐ is because there is not accessible beach this time of the year and is nature, I get it! But the prices should be adjusted keeping in mind that you will enjoy only the swimming pools. Thanks to everyone worker, they work so hard and they are so attentive. Antonio and the lady that is in charge of everything in the family selection buffet (blue shirt) I can't remember her name, they are a true gem. Thanks to everyone! See you next time
Menginap 7 malam pada Jun 2025

6/10 Boleh diterima

Marvin

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal
Menginap 5 malam pada Jun 2025

6/10 Boleh diterima

Kailey Adrieanna

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Dont come during summer, beach is closed due to mountains of seaweed and it STINKS. We had zero issues with the room or housekeeping. Our butler/concierge was so awesome that we ended up tipping him $100 extra before leaving. The resort was beautiful. But here’s the down side. The food… not good.. not even the restaurants that you have to pay extra for. Every meal we had was bland, room temp, and very small portions. Room service is even worse than the restaurants. Also, I got sick TWICE while on my stay from poorly handled fruits and vegetables. Most of the drinks from the bar also tasted odd so I stuck to wine mostly, which they charged extra for. Moving on from food, we ended up getting CONNED into joining the travel club for extra benefits.. but in order to receive the benefits we had to attend a welcome breakfast. They HOUNDED us about it. I mean relentlessly. So my 2 children and I got up early and went to the breakfast. When we got there we were told that we couldnt attend because my husband was not with us and then were sent back across the resort to get breakfast elsewhere. I never got my “free” massage at the spa or any of the other benefits because of it. I paid $650 for nothing. So dont buy into the travel club nonsense. On to another point, this place is MASSIVE. You cant really get to anything from your room without having a golf cart called to pick you up unless you want to hike a mile or more. It was nice seeing all of the wildlife while walking around though.
Menginap 5 malam pada Jun 2025

10/10 Cemerlang

Barbara Sylvia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great stat
Menginap 5 malam pada Jun 2025

10/10 Cemerlang

Jose

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The quality of service in the family selection area is outstanding. Rooms are tidy and comfortable and everyone in the staff goes the extra mile to make you feel at home. Food and drinks are of great quality and probably the best I have seen in an all inclusive resort. The only downside wasn’t even the hotels fault but it’s important to have in mind that a lot of sargassum comes to the coast in the June-August season and beach was completely unusable. Hope I can come back again, totally worth it! 100% recommended for families
Menginap 5 malam pada Jun 2025

8/10 Baik

Imelda

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place for families with nightly entertainment and perks for VIP. We were over the buffet food after the second day and you needed a reservation to eat at onsite restaurants. We ended up driving to Tulum city for dinner on most nights. Pools were great and kids loved it. There’s lots to do at the resort and it was overwhelming trying to figure out all the amenities and entertainment, but the butler service did answer a lot of our questions. A couple of times, the nightly entertainment locations were incorrect. I wished there was signage with arrows pointing to the entertainment locations. Beach was covered with seaweed which also made it stinky, but that’s not the hotel’s fault. I did not like that we were invited to a “highlights tour” of the hotel property which ended up being a presentation/sales pitch to join their vacation club. We were told we’d get credit to use at the hotel’s gift shop if we agreed to the tour and that should have been the first red flag. I wish they would have been more transparent and used different verbiage instead of “highlights tour”. Staff was very friendly, attentive, and personable. Property was clean and safe. Property has shuttles that can take you to different parts of the hotel as the complex is huge.
Menginap 5 malam pada Jun 2025

10/10 Cemerlang

Beatrix

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved our butler who take or dining and transportation reservations.
Menginap 4 malam pada Jun 2025

10/10 Cemerlang

Tisha Renea

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We had a wonderful vacation and everything was absolutely amazing!!
Menginap 5 malam pada Jun 2025

10/10 Cemerlang

Brandon

Menginap 7 malam pada Jun 2025

10/10 Cemerlang

Samuel

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The Grand Palladium Kantenah was a fantastic vacation for our family! We traveled with our 5 year old daughter and stayed in a swim up room with a king bed and a pull out sofa. It was roomy enough for the three of us and the pool by the room was nice for us to sneak into after bedtime. We ate at The Nest for breakfast each day, had lunches at Es Niu, La Hacienda, and El Gran Azul, and we had dinners at Portofino, Bahia E Brasa, and Sumptuori. A couple food highlights were the Augustine at Es Niu and the teppanyaki dinner at Sumptuori. Given the chance, I would maybe pass on Portofino and choose a different restaurant. The pool in the family zone, right by Es Niu and the teen club, was fantastic. It was a short walk from the room, kept a great temperature, and they had lots of activities for the little ones. The beach wasn’t really usable the whole time, but we didn’t mind (too much seaweed and really rough surf). Between the family pool, the main pool, and the multiple water slides, we were happily entertained. This is a great spot to visit! We would definitely go back.
Menginap 3 malam pada Jun 2025

10/10 Cemerlang

Victor Hugo Vargas

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Todo estuvo excelente!
Menginap 4 malam pada Jun 2025

10/10 Cemerlang

cesar

Menginap 6 malam pada Mei 2025

10/10 Cemerlang

Brent, Carson City

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Excellent facilities and the staff was great. The food was also surprisingly good for an all inclusive. We enjoyed the many pools and several of the regional restaurants. The only disappointment was the beach, which had massive amounts of seaweed. Unfortunately, we were here at one of the worst times for seaweed.
Menginap 6 malam pada Jun 2025