As I pen this down, I'm currently staying at Azulik, reflecting on an experience that left much to be desired. My friend and I decided to venture upstairs for the highly recommended sunset experience, expecting a delightful evening. However, what transpired was quite the opposite.
Upon arriving, I expressed a clear interest in the seating area that was blocked off, as there were simply no other available spots. The staff informed me that accessing that area would cost extra, to which I responded that price wasn't an issue. Assuming they understood, I walked away expecting them to guide us to the seats. It was only when I stopped for directions that I realized the staff member hadn’t moved. Despite standing still, she seemed unaware of my request, although her colleague beside her translated our conversation. Curiously, he didn't step in to assist further.
Eventually, my friend consulted a waiter who informed us that we needed to pay upfront, a crucial detail that wasn’t mentioned at the desk. For the prices they charge, I anticipated a level of service that showed urgency and attentiveness to their guests' needs—especially for those staying at the resort.
Reflecting on this experience, I can’t help but think about the potential business impacts. If I were managing this establishment, such oversight would be unacceptable, as it directly influences customer satisfaction and revenue. I wonder just how often this scen