Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Hotel Austin Paradise - Pulai Utama

2.5 out of 5
Hotel Austin Paradise - Pulai Utama
No 75, 77&79, Taman Pulai 7, Taman Pulai Utama, Johor Bahru, Johor

Reviews

6.8
Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 4 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
This might be a nice place for locals however it didn’t work for me. I like the Austin Heights area where there are multiple food choices, bars and massage businesses.
Stayed 2 nights in Dec 2018
Response from Siti on 12 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Siti on 12 Nov 2018
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Siti on 22 Oct 2018
Thank you very much.

10/10 Excellent

Julz, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel
Everything is brand new so there were no problems. The room and its bathroom are very clean. But if I decide to stay there again, I will request for a room that is not facing the main road as it gets noisy at night, could not sleep well at night with the cars noises. Another complaint is one of the staff at the front desk was not that friendly, did not greet properly, I don't remember his name but he should treat his visitors equally regardless our races or our religious beliefs.
Stayed 2 nights in Feb 2018
Response from Siti on 12 Feb 2018
We’re sorry you were unhappy - We promise to improve quality for our services.

8/10 Good

meksu83, Perak, Malaysia

Liked: Staff & service, property conditions & facilities
Simple but nice hotel
Quite far from Johor Bharu city but its ok if u have ur own transport Near to a local university This hotel is near to a convenience store 7E I booked a room with twin beds and the room a bit small and no window I have to join the bed so that i can pray bedsheet is dirty, i wonder if they changed it or not The towels are old so i used my own towels The room is very nice actually They provide toiletries, kettle, hair dryer Iron is exactly near my room but outside The staff is humble The hotel even got the security to look out their customers’ cars Parking quite a lot in front of the hotel and its building at night Im sure will book this hotel again
Stayed 1 night in Dec 2017
Response from Siti on 12 Jan 2018
We apologise for any inconvenience caused. Thank you for you for your kind attention.

6/10 Okay

Ong

Simple & Basic
Basic, nothing outstanding.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Disliked: Staff & service
Nice small hotel but not so friendly
The hotel is value for money. However, the staffs there might not seems as friendly as they should. Simple gestures of friendliness should be shown as a basic hospitality to the customers. However, there are not much to complain about the hotel as the hotel is basically clean and well maintained. The location of the hotel is near to malls and also near to foodstalls (walking distance)

6/10 Okay

Verified traveller

Liked: Staff & service
Small hotel but nice
Compared to the price it is worth to stay in with nice & humble hotel staffs.

6/10 Okay

Bernard Ling

Liked: Staff & service
Overall, not bad.
Couldn't get access to their WiFi services. Kinda disappointed. Had to use own data for Internet access.

6/10 Okay

Verified traveller

Disliked: Staff & service
Budget stay
The check-in process is lengthy. The reception requested for prove of reservation which is not being practice by other property. Good for location and budget stay.

4/10 Poor

Ganesh

Stayed 1 night in Nov 2022
Response from SITI on 30 Nov 2022
Thanks for staying with us. We appreciate your feedback.Please come again.