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Hako Hotel Mount Austin

Photo gallery for Hako Hotel Mount Austin

Front of property
Front of property – evening/night
Executive King | Desk, iron/ironing board, free WiFi, bed sheets
Property amenity
Lobby sitting area

Overview of Hako Hotel Mount Austin

Hako Hotel Mount Austin

3.0 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
Map
17-02, 17-03, 17-04, JALAN AUSTIN HEIGHT 8/3, Johor Bahru, Johor, 81100

Explore the area

  • Popular LocationAustin Heights Water & Adventure Park2 min walk
  • Popular LocationSunway College Johor Bahru5 min walk
  • Popular LocationAustin Hills Country Club19 min walk
  • AirportSingapore (SIN-Changi)61 min drive

Room options

About this area

Johor Bahru

Located in Johor Bahru, Hako Hotel Mount Austin is in the business district. Travellers who have shopping on the agenda can visit Johor Bahru City Square and KSL City Mall. Singapore Zoo and Austin Heights Water & Adventure Park are also worth visiting.
Visit our Johor Bahru travel guideOpens in a new window
Map

What's nearby

  • Austin Heights Water & Adventure Park - 2 min walk
  • Sunway College Johor Bahru - 5 min walk
  • Austin Hills Country Club - 19 min walk
  • Hospital Sultan Ismail - 4 min drive
  • Toppen Shopping Centre - 5 min drive

Getting around

  • JB Sentral - 20 min drive
  • Senai International Airport (JHB) - 35 min drive

Restaurants

  • Young Sanna Mee - 2 min walk
  • Sushi Zento 膳户 Austin Heights - 3 min walk
  • 和丽轩 Restoran Helixuan - 2 min walk
  • Restoran Kassim - 3 min walk
  • Like Mee Noodle House 贊麵館豬肉粉 - 2 min walk

About this property

Hako Hotel Mount Austin

3-star hotel in the business district
Hako Hotel Mount Austin provides a snack bar/deli and more. Stay connected with free in-room WiFi.
Additional perks include:
  • A lift, smoke-free property and a 24-hour front desk
Room features
All 45 rooms boast comforts such as air conditioning, as well as thoughtful touches such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)

Similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hako Hotel Mount Austin Hotel
Hako Hotel Mount Austin Johor Bahru
Hako Hotel Mount Austin Hotel Johor Bahru

Frequently asked questions

Is Hako Hotel Mount Austin pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hako Hotel Mount Austin?

This property doesn't offer parking.

What time is check-in at Hako Hotel Mount Austin?

Check-in is from 2:00 PM - anytime.

What time is check-out at Hako Hotel Mount Austin?

Checkout is at noon.

Where is Hako Hotel Mount Austin located?

Situated in the entertainment district, this hotel is 0.1 mi (0.2 km) from Austin Heights Water & Adventure Park and 2 mi (3.2 km) from AEON Tebrau City. Sunway College Johor Bahru and Austin Hills Country Club are also within 1 mile (2 km).

Hako Hotel Mount Austin Reviews

Hako Hotel Mount Austin Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 28 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 11 out of 28 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 3 out of 28 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 1 out of 28 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 1 out of 28 reviews" "
" "2 - Terrible 4%

8.3/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.5/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Unlikely to return again, room in poor condition
Service was subpar - arrived at 1.45pm and requested for check in, receptionist didn't even bother to look for our reservation and straight out told us check in time only 2pm onwards, and when we returned at 2.10pm, the same receptionist then told us she'll look at our reservation first, but cannot guarantee a room as the rooms on third floor are not ready yet. When we finally checked in to our room, the room was dusty, toilet floor was partially wet and lack basic amenities such as fridge, safe, and even hand towels.
Stayed 1 night in Dec 2022

8/10 Good

Jeffrey Bok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a comfortable stay.
Stayed 1 night in Jun 2020

8/10 Good

Kin, K.L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Staff friendly and hotel is cleanliness is good
Stayed 3 nights in Jul 2020

8/10 Good

James, Fantastic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s new hotel, nice design and clean, will stay again
Stayed 1 night in Jul 2020

8/10 Good

Siew Hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay
Comfy mattress, pillow n comforter. Room was cleaned and well maintained. Highly recommended.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mako hotel
The experience was amazing, brand new hotel in a good location
Stayed 1 night in Feb 2020

10/10 Excellent

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design is great and very comfortable but the club at the back is noisy
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Will be back
Housekeeping did not came in after our 1st night. Location was good but difficult to find parking lot.
Stayed 2 nights in Jan 2020

8/10 Good

guangze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020