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Sand & Sandals Desaru Beach Resort & Spa

5.0 star property
Luxury spa hotel, a short walk to Desaru Beach

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Sand & Sandals Desaru Beach Resort & Spa

Front of property – evening/night
View from room
Minibar, in-room safe, desk, iron/ironing board
Coffee shop
2 bars/lounges, beach bar

Reviews

7.4

Good

Popular amenities

  • On private beach
  • Bar
    BarBar
  • Pool
    PoolPool
  • Hot tub
    Hot tubHot tub
  • Spa
    SpaSpa
  • Air conditioning
    Air conditioningAir conditioning
The price is RM 366
Price available on 07/08/2024
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About the area

Map
Bandar Penawar, Bandar Penawar, Johor, 81930

What's nearby

  • Desaru Beach - 7 min walk
  • Desaru Coast Adventure Waterpark - 5 min drive
  • Desaru Fruit Farm - 7 min drive
  • The ELS Club Desaru Coast - Ocean Course - 7 min drive
  • Tanjung Balau Beach - 8 min drive

Getting around

  • Senai International Airport (JHB) - 60 min drive

Restaurants

  • ‪Beach Bar - The Westin Desaru Cost Resort - ‬4 min drive
  • ‪Sedap Sedap Selera Manja - ‬3 min drive
  • ‪SeaView Restaurant - ‬7 min walk
  • ‪Marrybrown - ‬4 min drive
  • ‪Nelayan Seafood by the Coast - ‬8 min walk

About this property

Sand & Sandals Desaru Beach Resort & Spa

Luxury hotel near Desaru Beach
Take advantage of a beach bar, dry cleaning/laundry services and 2 bars at Sand & Sandals Desaru Beach Resort & Spa. Treat yourself to a massage, a body treatment or reflexology at Senses Spa, the on-site spa. The on-site international cuisine restaurant, Sand & Sandals, serves breakfast. Enjoy the gym, as well as activities, such as parasailing and waterskiing. Stay connected with free in-room WiFi, and guests can find other amenities, such as a conference centre and a sauna.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Buffet breakfast (surcharge), smoke-free property and meeting rooms
  • A porter/bellboy, a billiards/pool table and a 24-hour front desk
  • A lift, tour/ticket information and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 208 rooms offer comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and bidets
  • LED TVs with cable channels
  • Balconies, fridges and electric kettles

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available for a fee: MYR 45 per person
  • 2 bars/lounges
  • A beach bar
  • A restaurant

Restaurants on site

  • Beach
  • Fortune Kitchen
  • Safari
  • Sand & Sandals
  • Shiokaze Teppan

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Parasailing
  • Sauna
  • Spa tub
  • Water skiing

Family friendly

  • Children's pool
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • On a private beach
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Facials
  • Massage
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 90.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MYR 45 per person
  • Rollaway bed fee: MYR 90.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Sand Sandals Desaru Beach Resort Bandar Penawar
Sand Sandals Desaru Beach Bandar Penawar
Sand Sandals Desaru Beach Resort
Sand Sandals Desaru Beach
Sand Sandals Desaru Beach Resort Spa
d dals saru Bandar Penawar
Sand & Sandals Desaru & Spa
Sand Sandals Desaru Beach Resort Spa
Sand & Sandals Desaru Beach Resort & Spa Hotel
Sand & Sandals Desaru Beach Resort & Spa Bandar Penawar
Sand & Sandals Desaru Beach Resort & Spa Hotel Bandar Penawar

Frequently asked questions

Does Sand & Sandals Desaru Beach Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Sand & Sandals Desaru Beach Resort & Spa?

As of 27 Jul 2024, prices found for a 1-night stay for 2 adults at Sand & Sandals Desaru Beach Resort & Spa on 7 Aug 2024 start from RM 366.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sand & Sandals Desaru Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sand & Sandals Desaru Beach Resort & Spa?

This hotel doesn't offer parking.

What time is check-in at Sand & Sandals Desaru Beach Resort & Spa?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Sand & Sandals Desaru Beach Resort & Spa?

Checkout is at noon.

Where is Sand & Sandals Desaru Beach Resort & Spa located?

Situated in Bandar Penawar, this luxury hotel is within 3 miles (5 km) of Desaru Beach, Tidal Wave Beach and Desaru Coast Adventure Waterpark. Fisherman Museum and The ELS Club Desaru Coast - Ocean Course are also within 6 miles (10 km).

Sand & Sandals Desaru Beach Resort & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 486 reviews" "
Rating 8 - Good. 212 out of 486 reviews" "
Rating 6 - Okay. 97 out of 486 reviews" "
Rating 4 - Poor. 46 out of 486 reviews" "
Rating 2 - Terrible. 29 out of 486 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Dzulkarnein Bin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Book a nite stay, check in was fast with a beautiful smile. The room was big and clean. Views good wif the beach in front. The bed, big and comfy to my liking. Beach was kinda private only to the resort, no swimming though the wave quite rough wif stones. Pool was big wif kid slides. The downs: there was no face towels for the rating of this resort. The pillows were both hard, should provided either one soft and one hard. Did not have a good sleep as a result. Breakfast was boring, enough say.
Stayed 1 night in Jul 2024

8/10 Good

GUAN HENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to chill
Stayed 2 nights in Jun 2024

2/10 Terrible

Jasmon Wan Ting

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the worst and most ridiculous check-in experience i have experienced in my life. We reserved a bus to pick us up from the ferry terminal to the resort weeks before our arrival but when we arrived, the bus was nowhere to be found. After contacting the hotel multiple times, a small bus arrived about an hour late from our agreed upon timing. When the bus finally came however, other hotel guests that did not their reserve their seats beforehand and rushed up the bus that arrived. The resort bus driver did not bother verifying who actually has made a reservation for the private bus and just left with whoever managed to squeezed onto the bus. At that point, around 10 guests with families and children (including us) that has email proof that we have booked the buses were not able to get on the bus. The bus driver just shrugged and left the ferry terminal, leaving us stranded there again even though we have called the resort multiple times and waited an hour for the bus to arrive. We had to try calling our own taxi there and luckily we got one in less than half an hour later All of the other resorts had their buses arrived on time so only the guests from this resort were left stranded in the ferry terminal for an extended amount of time, wasting time. No actual apologies or compensation were provided by the resort for this fiasco other than a cursory email apology. The resort itself is also rather run-down and wild monkeys will occasionally appear in the hallways.
Stayed 2 nights in Jun 2024

10/10 Excellent

Swapnil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went on a weekday so the place was almost empty which made the trip quite good, the hotel is well maintained and the beach access was the best part of it.
Stayed 1 night in Jul 2024

10/10 Excellent

Kwong Han, Dunn Loring

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direct access to beach, well maintained pool, friendly staff, Very fresh Malaysian breakfast (lots of variety).
Stayed 1 night in Jun 2024

8/10 Good

helen

Stayed 2 nights in Jul 2024

8/10 Good

Ripon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and housekeeping staff are supportive but welcome is not good.
Stayed 2 nights in Jun 2024

2/10 Terrible

Gerard

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have made hotels and resorts out of them. Sand & Sandals Desaru Resort & Spa breaks all records for mediocrity. When we arrived we wanted to take advantage of the pool bar to drink and eat something. It felt like we didn't exist and the bartender was vulgar in his words. The bar was super dirty, the blender for making juices was sitting on the counter in the heat without being cleaned, the whole bar was very dirty. When we asked for a snack we had to wait a very long time. This Resort operates with a minimum of staff. When staff work on one side, the other places are closed and vice versa. It was a long weekend and the Resort took advantage of it to charge high prices without providing the service that goes with the high price. The day before we had reserved the Resort's pseudo Japanese restaurant for four people for 8 p.m. When we arrived there was no room. We took the opportunity to order a bottle and have an aperitif while waiting. Rather than coming to pick us up on the terrace when the places were free, they put people back. After a while, we expressed our displeasure, they laughed in our faces. Finally, we had a late dinner and the quality of the meal was not up to par. As for the spa, there was only one person there to welcome you. The worst part, when this person gave you a massage, they wore gloves. Never seen. This Resort is a tourist factory. The objective of this Resort is profitability with little means to offer customers. This place is absolutely not recommen
Stayed 2 nights in Jun 2024

6/10 Okay

Thandar

Travelled with family
Disliked: Cleanliness
The place is quite old and quiet, a pillow case has stain on it. There is a certain smell in the room when came in. Family suite is quite spacious. Foods are good.
Stayed 3 nights in Jun 2024

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi in my room was not stable, hope it can be improved
Stayed 2 nights in Jun 2024

4/10 Poor

Anizio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, no wifi, looks like a place people goes for breakfast. Do not see happiness in this hotel
Stayed 3 nights in Jun 2024

8/10 Good

Sia

Stayed 1 night in May 2024

8/10 Good

Sathish Kumar

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice ambience and amenities. We really enjoyed the stay and the facilities. Dining options are also excellent and would like to continue to visit in future
Stayed 5 nights in Jun 2024

8/10 Good

LEONG FATT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a pleasant resort to b recommend. On a side issue, I booked for a two-night stay but found that the place is quite deserted during this period. I got approval from the hotel to change my booking for one night stay but charged me for two nights. The hotel said that Expedia would refund me the other booking fees. But till today no notice of refund has been activated. Can I request for an answer please? Thank you
Stayed 2 nights in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Good for children, pleasant hotel to stay with little kids. Eating options not many, and kitchen commands took a bit to arrive.
Stayed 3 nights in Mar 2024

8/10 Good

Madhu

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and more vegetarian options
Stayed 1 night in Apr 2024

10/10 Excellent

Hema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, property was quiet, live band was great. We enjoyed our stay and will definitely come back again. The western food at the restaurant was good, we had the lobster special. The local food wasnt up to our expectation. Could do better. The waiters need to be better trained as some of them didnt seem to know what was available or not. Eg. We wanted freshly brewed coffee and tea, but was told it was not available. Later we found out that it was available at an additional cost. Regardless, the waiters tried their best and were very polite. Appreciate the service from all staff.
Stayed 2 nights in Apr 2024

8/10 Good

Hui Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wedding anniversary trip as this was where my husband proposed 30 years ago. It was under a different management then but it does look dated. Maintenance better than the average Malaysian resort. Nice pool. It’s a large resort but there a few guests and most of the time it felt like we had the place to ourselves. Lots of guests appeared on Saturday night, it seems for a MICE event and disappeared again by Sunday. Despite the few guests, they keep most things going, huge breakfast buffet, cafe, Japanese and local restaurants and the beach bar with a lonely pair of singers who keep on singing all night long even though I never saw anyone in the beach bar! The seasports and ATV, minigolf facilities were also open during the weekend although it seemed closed when we arrived Friday afternoon. Charge are high though - it cost RM65 for adults to play mini golf. Only 3 tackles off guests at dinner time in the Japanese restaurant and none in Herbs and Spices. Teppanyaki chef was totally focused on cooking so it wasn’t a fun experience like you would expect and food was quite tasteless. Wasted opportunity with such a beautiful seafront that they didn’t turn the unused bistro and beachbar into a seafood restaurant. We went to the next door Tunamaya resort’s Nelayan Seafood restaurant and it was bustling with tourists and locals and the food was delicious and cheap. Breakfast big interesting looking loaves of bread was stale and not replaced the next day. Nasi lemak was the best

8/10 Good

Sulaiman

Stayed 1 night in Mar 2024

6/10 Okay

Oon Poh Rickie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walls not thick enough. can hear children screaming and playing next door late at night. No hand/face towels provided, just bath towels. With the high rates should have provided these too.
Stayed 2 nights in Feb 2024

6/10 Okay

Long

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

FOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

SIMRAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs
Stayed 3 nights in Jan 2024

4/10 Poor

Subramaniam

Travelled with family
Disliked: Cleanliness
-
Stayed 2 nights in Jan 2024

2/10 Terrible

Sew Meng

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely old and rundown resort! Many things are spoilt in the room and TV is not working. Reported to them on the first day and only sent technician to fix on the 2nd day night. Most of the times nobody pick up the phone when you called for service from the room. They employed foreign workers at the hotel reception who can't speak and understand English well, have hard time to communicate. The resort was flooded after rain and have to walk with barefoot as your feet and shoe will be soaked in water. They only give 1 small tube of shower gel and shampoo for one day. We have to buy it from outside. Terrible experience and don't recommend anyone to stay in this property if you want an enjoyable holiday in Desaru!
Stayed 2 nights in Dec 2023