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Reviews of Hako Hotel Mount Austin

3 out of 5
Hako Hotel Mount Austin
17-02, 17-03, 17-04, JALAN AUSTIN HEIGHT 8/3, Johor Bahru, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 34 reviews" "
Rating 8 - Good. 14 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

THIAM HOCK

Liked: Property conditions & facilities
Noisy
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
There are ants crawling on the table. First encounter with ants in hotel room
Stayed 1 night in Jan 2024

2/10 Terrible

Estee

Stayed 1 night in Dec 2023

10/10 Excellent

JiaJun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Johannes, London

Liked: Cleanliness
This is a simple hotel in right in Mt Austin. The hotel itself is fairly simple but good value for money. Hotel staff seemed quite absent but for this price I think you can't expect much more.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Unlikely to return again, room in poor condition
Service was subpar - arrived at 1.45pm and requested for check in, receptionist didn't even bother to look for our reservation and straight out told us check in time only 2pm onwards, and when we returned at 2.10pm, the same receptionist then told us she'll look at our reservation first, but cannot guarantee a room as the rooms on third floor are not ready yet. When we finally checked in to our room, the room was dusty, toilet floor was partially wet and lack basic amenities such as fridge, safe, and even hand towels.
Stayed 1 night in Dec 2022

8/10 Good

Jeffrey Bok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a comfortable stay.
Stayed 1 night in Jun 2020

8/10 Good

Kin, K.L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Staff friendly and hotel is cleanliness is good
Stayed 3 nights in Jul 2020

8/10 Good

James, Fantastic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s new hotel, nice design and clean, will stay again
Stayed 1 night in Jul 2020

8/10 Good

Siew Hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay
Comfy mattress, pillow n comforter. Room was cleaned and well maintained. Highly recommended.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mako hotel
The experience was amazing, brand new hotel in a good location
Stayed 1 night in Feb 2020

10/10 Excellent

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design is great and very comfortable but the club at the back is noisy
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Will be back
Housekeeping did not came in after our 1st night. Location was good but difficult to find parking lot.
Stayed 2 nights in Jan 2020

8/10 Good

guangze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Cass, Singapore

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location and staff is friendly. They have a 24 hours counter refreshment bar at lobby with coffee tea and biscuits. Toilet can be improved but overall still good. They offered to keep your bags for late checkout
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location with many food options. KTV can be a little noisy but overall a decent 1 night stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Great service staff and in general a very clean and new hotel. Except that the TV's cannot be connected to internet and for some odd reason, sink do not have hand soap.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Room with thin wall caused the bad sound proof condition and advised not to choose the room facing behind the shop lots as the ventilation hose from one of the shop outside is spoilt, noisy sound will happen from beginning of dinner time until around 11PM.
Stayed 1 night in Dec 2019

6/10 Okay

OOI

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, but Noisy room
If you are light sleeper can’t stay in this hotel. Because karaoke in same building quite noisy. WIFI is terrible. Most Channels keep loading. The good thing was hotel is new. Room is without room slippers and safety box.
Stayed 3 nights in Nov 2019

4/10 Poor

Miss

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was good. The room looks nice but the sound proof was so bad that people singing KTV at lvl 2 i can hear it day & night. The room got no fridge, no bedroom slippers, only 1 towel for each guest, i think at least to have a fridge is important.
Stayed 2 nights in Nov 2019

8/10 Good

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel is clean and nice. Staff was friendly as well. :) The karaoke room was a level below us and we could hear whoever was singing throughout the nice. Other than that, it is a nice place to stay at. :)
Stayed 1 night in Nov 2019

10/10 Excellent

MandaTan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and lovely room. The shower head needs to be adjusted though. If the water pressure is too high it tends to leak out of the bathroom
Stayed 1 night in Nov 2019

8/10 Good

Summer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not convenient only one key card for two guest , WIFI varry bad , TV disconnect with the WIFI at all.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
too bad service
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the services is okay
Stayed 3 nights in Oct 2019

10/10 Excellent

Vincent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed and environment
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good & nice budget hotel, but found hair on mattress..
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice design of the hotel. You will love it as much as i do
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini Suite with 2 flat screens. Should have the instruction how to make selection of channels, movies and others in English too.
Stayed 2 nights in Sep 2019

10/10 Excellent

Flitzer38

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with the accommodation. Overall is 9/10 star. 1 missing star because there is so much problem with parking. Should reserved parking for guest hotel.
Stayed 1 night in Sep 2019