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Reviews of Profolio Straits Quay

3.5 out of 5
Profolio Straits Quay
3H-1-2, Straits Quay, Jalan Seri Tanjung Pinang, George Town, Penang

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 2 out of 44 reviews" "
Rating 4 - Poor. 7 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, staff & service
The electrical breaker kept tripping on the master bath water heater. So I could not use that bathroom. In using the other bathroom the shower is stopped up and so a quick shower so it didn’t flood into the bathroom.
Stayed 6 nights in Nov 2023

4/10 Poor

Andrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is dirty and maintenance is overdue. Towels are torn. Pillows have brown stains.
Stayed 4 nights in Oct 2023

6/10 Okay

Kah Heng

Stayed 2 nights in Feb 2023

4/10 Poor

Partiben

Stayed 2 nights in Feb 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a good clean, repair work and paint.
Stayed 10 nights in Feb 2023

4/10 Poor

Lee

Liked: Amenities
Disliked: Cleanliness, staff & service
I was not goven a pool view room as advertised on my booking. When rung up the given straits quay property contact , staff was not friendly dued to the booking was not direct from them. Room was dirty , bathroom has cockroaches , wet towels still left in the washer. I was very disappointed .
Stayed 3 nights in Jun 2022

10/10 Excellent

Choy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Ahmad Shahrulnizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Leong Sze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveller

Stayed 10 nights in Feb 2020
Response from Jay on 27 Feb 2020
sorry to hear that you were not very satisfied with our services provided during your stay. Please do let us know in more details as that we can improve. thanks

10/10 Excellent

Muhamad Hafiz

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Still got some rubbish and stuffs didnt finish cleaning up, apparently some closets still got owner stuff in it.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Sep 2019
Response from J on 23 Sept 2019
hello there, may we know what went wrong with your stay?

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Kuan on 1 Aug 2019
Thanks

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Profolio Suite
The first day we had no hot water. The main bathroom was repaired on the second day but the en-suite took several days before we could use it. The TV uses an Android box that had no instructions. 327 channels but no guide and the box had to be reset about 3 times each night. Until we got the manager up we could not see anything but a black screen. A guide to the TV, oven and other items in the room would be useful. Ken the manager was approachable, friendly and helpful but often was off site. The room was comfortable if not a little dated in furniture. The bathrooms (when we could use them) were very up market and luxurious and definitely the highlight of the room. Mattress as is usual in SE Asia was like a rock. Fridge was a good size and very cold but noisy. Microwave is very basic. Oven and hot plates worked ok but took some experimenting without instructions. The air con and fans were very efficient. Second TV in the en-suite was useless. Room is serviced 3 times a week and the washing machine supplied is fine and the balcony was adequate to dry clothes.
Stayed 12 nights in Jun 2019
Response from Kuan on 22 Jul 2019
Thank you for staying with Profolio. We appreciate your feedback.

8/10 Good

Maarten

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2019
Response from Kuan on 29 May 2019
thank you

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Kuan on 18 Apr 2019
thank you for your feedback/rating

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication with property manager was good. Apartment was spacious and clean. Pool was nice and big. Small supermarket, eateries and other facilities available on the property.
Stayed 8 nights in Mar 2019
Response from Kuan on 21 Mar 2019
thank you for staying with us.

8/10 Good

Chuah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Profolio - Straits Quay
This unit was good for the price that we paid. Very comfortable and good location. The only minor setback is that the shower areas in both bathrooms can be a bit cleaner to truly make this unit outstanding. The owner did send the cleaners to try clean up the shower area upon our request.
Stayed 3 nights in Dec 2018
Response from Kuan on 26 Dec 2018
Thank you for your feedback.

8/10 Good

Zahira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view awesome. Owner very good. Will repeat.
The view awesome. Owner very good. Will repeat to stay here again
Stayed 1 night in Nov 2018
Response from Kuan on 23 Nov 2018
thank you for your positive feedback and we hope to serve you in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Kuan on 23 Nov 2018
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good. 1) th oven short circuit as it cuts off. 2) suggest to have microwave, would be convenient to heat up food.
Stayed 2 nights in Oct 2018
Response from Kuan on 23 Nov 2018
thank you for your feedback, we will look into the suggestions and we hope to serve you in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The beds were comfortable and the shower nice. This is not a hotel and there is no staff. Couldn't access the pool or fitness center. Its more like a condo you rent from a private person who doesn't leave you their contact info. The refrigerator was not plugged in, warm and stinky, and no way to plug it in. The stove top was dirty. So we didn't use the kitchen at all. The room was nice but it wasn't what we thought we were getting.
Stayed 1 night in Oct 2018
Response from Kuan on 23 Nov 2018
Thank you for your feedback, we will look into the kitchen problem and very sorry for the unpleasant experience you had.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the quiet serenity with sea view. Place was well equipped.
Stayed 2 nights in Oct 2018
Response from Kuan on 18 Oct 2018
thank you for staying with us.

10/10 Excellent

Aravindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay! Awesome view and comfortable place.
Stayed 1 night in Sep 2018
Response from Kuan on 27 Sept 2018
Thank you for your feedback and we looking forward seeing you soon. Have a great day.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hidden Gem of Penang
Our stay here at Profolio @ Straits Quay was one of biggest highlights of our trip. Ken was unbelievable... so nice, very cordial, friendly, helpful, and most of all respectful. This was a definite top notch spot and stay, and we will be back real soon. The area has many resources, includIng a 7-11 around the corner and Tesco down the street that closes at 1am. Its not far from all the attractions, and you can go almost anywhere from there via Grab, very affordable. The accomodation is very roomy, spacious, and comfy. It is situated inside a mall, yet it is very private and secure. Make sure you call in advance to make arrangements to meet with owner. At this point, it would also be a good idea to arrange for airport pickup with owner, if needed. Once you have those squared away, you are good to go. Penang is a wonderful place, including its people... who are very proud of their city. You will definitely enjoy, and booking this place gives you a worry free vacation. Have fun!
Stayed 3 nights in Aug 2018
Response from Kuan on 21 Aug 2018
thank you very much for your encouraging feedback. Hope to see you again soon. Have a wonderful years ahead.

10/10 Excellent

Ravi, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place close to beach and restaurants.
Had great time during our stay and comfort was Awesome.
Stayed 1 night in Jun 2018
Response from Kuan on 11 Jul 2018
thanks for your feedback.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay this place!
Bad management, don’t stay!
Stayed 1 night in Jun 2018
Response from Kuan on 11 Jul 2018
Sorry to hear that. If you could tell me more about the details.

10/10 Excellent

Gary, Phila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely furnished luxury condo unit in prime spot
Although this particular unit doesn't have the ocean "view" there is a common area lounge right outside the door where you can sit under ceiling fans with large open windows to enjoy the sea breezes and expansive ocean view. The Straits Quay has many events - some regular and others special - that made the trip very enjoyable. With shops, restaurants and two groceries downstairs, it was a very convenient place to stay and relax. It is also a short trip to Gurney Drive, Georgetown or the beaches of Batu Ferenghi. The hop on hop off bus is right in front of the Straits Quay - as is the local bus stop. You can easily catch a "Grab" car to take you anywhere on the island. Ken from Profolio was very helpful and accommodating.
Stayed 7 nights in Jun 2018
Response from Kuan on 16 Jul 2018
Thanks for your feedback and hope to see you again.

4/10 Poor

WAJDI

Disliked: Cleanliness, staff & service, property conditions & facilities
i'm having problem with the tax invoice and still do not receive until now.
Stayed 2 nights in May 2018
Response from Kuan on 21 May 2018
invoice resent, pls confirm if you have received it

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
fairly confuse how property will contact to me before check in.
Stayed 2 nights in Apr 2018
Response from J on 24 Apr 2018
I am sorry about the confusion.

10/10 Excellent

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 1 night in Jan 2018
Response from Kuan on 26 Jan 2018
thanks for your review.

10/10 Excellent

Steven, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and very helpful owner
The owner is very helpful and even show us where is the parking slot. The place is nice and comfortable.
Stayed 1 night in Nov 2017
Response from Kuan on 29 Dec 2017
thank you and wish u a great year ahead

8/10 Good

Ji Hong

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
바퀴벌레 및 도마뱀 있구요. 에어컨 성능이 좋지 못합니다. 그 외 너무 좋아요
Stayed 6 nights in Aug 2022

4/10 Poor

TOMOYOSHI

Disliked: Cleanliness, staff & service, property conditions & facilities
部屋の掃除は約束した曜日でも 何度も催促しないと来ない プールは蟻に刺される 天井から水が漏れても直ぐに対応してくれない チェックインも管理人がいないし場所も説明がないので 電話で英語で呼び出さないと来ない キッチンは使いやすいので 自炊する人には良い
Stayed 14 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
Live ants on the sink cabinet set in toilets. Water l
Stayed 1 night in Oct 2019

10/10 Excellent

Yun Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 경험이었습니다.
집주인이 되게 친절했고, 숙소도 깔끔했습니다. 또한 밤에는 조용해서 좋았습니다. 근처에 한국마켓도 있고 로컬마켓도 있어서 편리했습니다.
Stayed 1 night in Jan 2019
Response from Kuan on 1 Feb 2019
thank you for your feedback and wish you all the best.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
プールが広くてとてものんびりできる ２人での宿泊にとって部屋の広さは十分すぎるぐらい広い ベッドも大きくゆっくり休める 管理者も気さくで安心
Stayed 4 nights in Dec 2018
Response from Kuan on 10 Jan 2019
thank you for your feedback. we hope to serve you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
チェックイン情報を事前にメールで確認出来るようにしてほしい。 ホテルへのメール、何時にどこに行きます！と送信しているが、 見ていない。
Stayed 2 nights in Dec 2018
Response from Kuan on 26 Dec 2018
Thank you for your feedback.

8/10 Good

Woon kyung

Liked: Staff & service, property conditions & facilities, room comfort
편리한 위치와 만족스런 분위기^^
식당가와 연결 되어있어 편리하고 편안했지만, 인터넷과 전화를 원활히 사용하기 어려워 업무보기에는 적합하지 못했습니다.
Stayed 6 nights in Oct 2018
Response from Kuan on 23 Nov 2018
thank you for your feedback.

2/10 Terrible

SUNGHOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stupid answer from reception.
I booked this hotel on contract with everyday house-keeping, but they didn't house cleaning. so I asked just new towel, but this said it can't possible hotel service. But I booked hotel service from hotel.com
Response from J on 24 Apr 2018
I am so sorry to learn about this incident, we will look into this matter and prevent it from happening again in the future.

10/10 Excellent

Artemii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from Kuan on 15 Jan 2018
Thank your for staying with Profolio.