Quintana Roo Hotels with smoking rooms

"Our stay was disappointing, and one situation was extremely disturbing. The rooms are very outdated and not inviting basically just a bed and a shower. Behind a wall picture we found dried insects, and the bed frame was old and worn to the point it didn’t feel properly cleanable. Housekeeping did clean daily, but the overall condition of the room was poor. The most serious issue happened at the children’s pool area. The lifeguard behaved in a completely inappropriate way. My friend and I (both in our 30s) entered the area and he was visibly adjusting himself inside his swimwear while staring at us. It was obvious and extremely uncomfortable. Later, when letting me onto a slide, he unnecessarily touched my buttocks. There was no reason for physical contact. I shouted “Don’t touch me!” and avoided that area for the rest of our stay. This is unacceptable behavior, especially in a family resort. We were also misled about extra charges. A staff member offered tequila shots for a $3 upcharge, but at checkout we were charged $12 per shot. I paid, but this feels dishonest. I would not have purchased them at that price. The front desk showed no interest in addressing the issue. Food was okay, drinks standard for all-inclusive, staff generally polite. However, due to these issues, we cannot recommend this hotel."

"Everyone was so nice! "

"Amazing service and delicious food. "

"Wilfrido from the buffet was an excellent server. The entertainment was great. The grounds were clean and well kept. The a la carte restaurants served delicious meals. We enjoyed the outdoor jacuzzi, facing the Sea."

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"I was supposed to be in a room with an ocean view with 2 double beds. Instead i got a king size bed and a rollaway bed. Not what i paid for . Not very happy about it."

"Family friendly!!! Love their food"

"Great service did not disappoint at all. Had a great time with my wife, they made our 1 year anniversary unforgettable!!!"

"Good deal"