Cari Hotel di Benito Juárez

"Hardly any air conditioning poor wifi and hardly any waiters"

"Great service b all the staff. Very accomodating"

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain...

"The people ( Lucia, Jose the bartender, Maclovio) who work at this wonderful place are incredible professionals! Each and every one of them went out of their way to make our vacation unforgettable! A thousand words of gratitude for their attentiveness, delicious food, incredible show, and gorgeous room with a stunning ocean view! Thank you, guys, for your work; we will recommend this hotel to everyone!"

"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort...

"Very nice very clean only restaurant food can do better waitresses at buffet we very attentive great service"

"I loved everything the Staff theres a guy name Alexander hacienda buffet he always make my husband and i welcome so grateful for him room was clean the resort was fun. Beach the waves where terrible the pool was nicee the steak house was amazing "

"Love this place, wish I could live here"

"This hotel is very kid-friendly, and the staff was excellent throughout our stay. One of the biggest highlights was the food variety—there were plenty of options for everyone. I also really appreciated the water stations located around the property, which made it easy to stay hydrated. The kids club was a great feature and kept the kids entertained. The only downside was the beach. It’s there, but not ideal if you’re looking for waves. That said, I have to give the hotel credit. During the...

"Breakfast was great and fresh , bar was awesome lots of options for adults and kids , love this hotel will come back again "

"The food was ok, the staff was awesome but the worst thing was that presentation that We were kind of forced to attend, they keep us hostage for almost 4 hours while I am saying over and over again that I don't want to commit. I am an educated persona and didn't wanted to be rude but at the end I had to walk away and the associate who was giving us the third presentation got upset because I didn't purchase a vacation plan. RIDICULES!!! "

"Tienen problemas de mantenimiento con los AC y con algunas cosas generales de las habitaciones. En general el hotel esta bien, con 2 restaurantes tematicos (argentino un 10, el italiano un 5) Buena playa y el personal es amable, aunque son muy lentos para cualquier requerimiento que tengas "

"Everything was heavenly "

"Great club "

"Excelente estancia, los restaurant muy variadios incluso en los buffet, definitivamente volveremos, mis hijas y mi familia lo disfrutaron mucho"

"El hotel es precioso he ido en 4 diferentes ocasiones y la gente y el servicio son excelentes. Solo siento que las habitaciones ya estan empezando a verse un tanto viejas. El hotel debería de remodelar sus habitaciones pronto."

"No son tan amables "

"Vip services staff constantly trying to sell you something. Food was average. Pool chairs are reserved with a towel and a magazine but stayed empty for hours. Would probably go back if they got the pool chairs figued out and the vip services didnt bother us consistently with sales and timeshare lunches. "

"Cuartos súper limpios"

"The rooms were nice. The only thing I have to complain about is that a hat was stolen from inside my room by staff I’m guessing and it was never returned or refunded. Which is very upsetting because the amenities were nice. For my first time being in Cancun I would give it a 3 out of 5 stars, staff was some what rude if though I spoke the same language as them fluently, other than that. Descent location. Descent food. Beds were also descent. "