Terletak di Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated berada berhampiran dengan lapangan terbang dan di pantai. Kelab Golf Moon Palace dan Resort Golf Riviera Cancun disarankan untuk dikunjungi jika anda ingin melakukan aktiviti, sementara mereka yang ingin menikmati tarikan popular kawasan boleh mengunjungi West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc dan Xoximilco. Padang Golf El Tinto dan Dataran Bandar Puerto Morelos adalah dua lagi cadangan tempat untuk dikunjungi. Ambil peluang untuk menerokai kawasan untuk mencari aktiviti air seperti luncur angin. Layari panduan perjalanan Puerto Morelos kami
Mewah bagi hartanah merangkumi semua berdekatan Padang Golf El Tinto
Sarapan bufet percuma, kasino dan akses taman air percuma merupakan beberapa kemudahan yang disediakan di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated. Hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari dengan berhadapan pantai, kabana percuma dan 4 bar pantai. Manjakan diri anda dengan Balut badan, urut atau Balut nyahtoksin di tapak spa. Di 9 restoran di tapak, nikmati Sarapan, Makan tengah hari, Makan malam, menu kanak-kanak dan masakan antarabangsa. Kelas yoga ditawarkan di gimnasium; perkara lain untuk dilakukan termasuk memancing, lawatan bot dan yoga pantai. Sebagai tambahan kepada kelab malam dan 3 bar renang naik, tetamu boleh menyambung untuk akses Internet wayarles percuma.
Anda juga akan menikmati manfaat berikut semasa penginapan anda:
8 kolam renang terbuka dan kolam kanak-kanak, bersama dengan gelongsor air, 3 bar renang naik dan kerusi lepak pantai
Percuma letak kenderaan sendiri
3 gelanggang tenis terbuka, tuala pantai dan peti simpan selamat di meja/kaunter hadapan
Tempat simpanan bagasi, perahu bermotor di tapak hartanah dan perkhidmatan perkahwinan
Ulasan tetamu memberikan markah tertinggi untuk pantai dan kakitangan yang mesra
Ciri-ciri bilik
Semua 833 bilik disertakan dengan keselesaan seperti perkhidmatan bilik 24 jam dan peti besi muat komputer riba, sebagai tambahan kepada manfaat seperti penyaman udara dan item bar mini percuma. Ulasan tetamu memberikan kata-kata positif tentang kebersihan bilik di hartanah.
Lagi kesenangan di semua bilik termasuk:
Penjagaan anak dalam bilik (surcaj) dan kot/katil bayi percuma
Tab mandi berpancutan, hulu semburan mandi hujan dan kelengkapan dandanan diri percuma
49-inci TV Plasma dengan saluran TV premium
Balkoni, pembancuh kopi/teh dan kipas siling
Butiran merangkumi semua
Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).
Gratuiti dan cukai
Termasuk gratuiti dan gratuiti tambahan atas budi bicara tetamu diterima.
Makanan dan minuman
Makanan bufet dan à la carte, snek dan minuman terpilih disertakan
Perkhidmatan bilik 24 jam
Bar mini dalam bilik (termasuk semua minuman)
Bilangan atau jenis minuman adalah terhad di satu atau lebih tempat
Aktiviti dan kemudahan/peralatan
Semua aktiviti dan penggunaan kemudahan dan peralatan di tapak hartanah disertakan.
Aktiviti air
Aktiviti berkayak
Aktiviti darat
Kemudahan kecergasan
Tenis
Bola tampar
Hiburan
Hiburan dan aktiviti di tapak
Persembahan langsung di tapak
Majlis tema
Anugerah dan gabungan
Hartanah Diperakui Mesra Alam
Hartanah ini menyertai program Green Globe, iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.
Hartanah serupa
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated
Puerto Morelos
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated
Tersedia di sesetengah kawasan awam: Wi-fi percuma
Tempat letak kenderaan dan pengangkutan
Tempat letak kenderaan sendiri percuma di tapak hartanah
Letak kenderaan sendiri di tapak adalah terhad
Makanan dan minuman
Sarapan bufet percuma tersedia setiap hari 7:00 hingga 11:00
1 kedai kopi/kafe
2 bar tepi kolam
3 bar berenang
3 bar/ruang istirahat
4 bar pantai
9 restoran
Bar/deli snek
Kopi dan teh di kawasan umum
Tempat makan pasangan/peribadi
Restoran di tapak hartanah
Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen
Aktiviti menarik
1 tab panas
12 mesin slot
3 gelanggang tenis terbuka
8 kolam renang terbuka
8 meja pertaruhan
Beli-belah
Berkayak
Bersiar-siar dengan motobot
Bersnorkel
Bilik permainan/arked
Bilik wap
Bola tampar pantai
Bot bermotor peribadi
Gelongsor air
Gimnasium
Kasino
Kelab kanak-kanak percuma
Kelab malam
Kolam kanak-kanak
Lawatan bot
Luncur air
Meja biliard/pool
Memancing
Sauna
Selam skuba
Spa perkhidmatan penuh
Taman air percuma
Taman permainan
Yoga pantai
Mesra keluarga
8 kolam renang terbuka
Akses taman air percuma
Aktiviti terselia percuma untuk kanak-kanak
Bar/deli snek
Bilik permainan/arked
Gelongsor air
Katil bayi di dalam bilik
Kelab kanak-kanak percuma
Kemudahan dobi
Kolam kanak-kanak
Penjagaan anak/bayi dalam bilik
Taman permainan
Kemudahan
ATM
Kedai hadiah/gerai surat khabar
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Salun rambut
Tempat simpanan bagasi
Perkhidmatan tetamu
Bantuan lawatan dan tiket
Kakitangan berbilang bahasa
Pakej lamaran/romantik
Pengemasan (harian)
Perkhidmatan "turndown"
Perkhidmatan cucian kering/dobi
Perkhidmatan perkahwinan
Perkhidmatan rencam
Porter/tukang angkut
Perkhidmatan perniagaan
Bilik mesyuarat
Pusat perniagaan
Pusat persidangan
Stesen komputer
Kawasan luar
Di pantai
Di persisiran
Gril barbeku
Kabana pantai percuma
Kerusi lepak pantai
Kerusi lepak tepi kolam
Payung kolam
Payung pantai
Taman
Tempat berkelah
Teres
Tuala pantai
Spa perkhidmatan penuh
Aromaterapi
Balut badan
Balut nyahtoksin
Bilik rawatan pasangan
Bilik rawatan spa
Bilik wap
Hidroterapi
Lulur badan
Rawatan muka
Refleksologi
Rias kuku tangan/kaki
Sauna
Tab panas
Urutan Sweden
Urutan tisu dalam
Urutan tuaman batu
Kebolehcapaian
Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
Bilik air awam mudah diakses kerusi roda
Lif (kelebaran pintu 91 sentimeter)
Meja khidmat rencam mudah diakses kerusi roda
Mudah diakses kerusi roda (mungkin mempunyai batasan)
Lain-lain
4 tingkat
Dewan sambutan
Dibina pada 2014
Kawasan merokok yang dikhaskan (boleh dikenakan denda)
Seni bina Beaux Arts
Kemudahan bilik
Bilik tidur
Katil bayi percuma
Langsir gelap terus
Bilik mandi
Hulu semburan mandi hujan
Jubah mandi
Kelengkapan dandanan diri percuma
Pengering rambut (atas permintaan)
Selipar
Tab mandi berpancutan
Tab mandi dan pancuran mandi berasingan
Tuala disediakan
Hiburan
Dok MP3
TV plasma 49-inci dengan saluran kabel premium
Makanan dan minuman
Air botol percuma
Bar mini berisi percuma
Pembancuh kopi/teh
Perkhidmatan bilik 24 jam
Lain-lain
Kipas siling
Meja
Panggilan tempatan percuma
Penyaman udara (kawalan suhu)
Peti besi muat komputer riba
Seterika/papan seterika
Telefon
Dasar
Daftar masuk
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Daftar masuk tanpa sentuh tersedia
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 12:00 tengah hari
Daftar keluar tanpa sentuh tersedia
Arahan daftar masuk khas
Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Kaedah akses
Kaunter hadapan dengan kakitangan
Haiwan peliharaan
Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tidak tersedia
Tempat tidur bayi percuma tersedia di hartanah dengan permintaan
Jenis bayaran hartanah
Maklumat penting
Fi
Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:
Perkhidmatan sanitasi: MXN79.20 semalam
Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit dan wang tunai
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Nombor Pendaftaran Hartanah 005-007-005839/2025
Perkara yang kami harus menyebut
Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan di hartanah ini
Hartanah juga dikenali sebagai
Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive
Soalan lazim
Adakah Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated mempunyai kolam?
Ya, hartanah ini mempunyai 8 kolam renang terbuka dan kolam kanak-kanak.
Berapa kos yang diperlukan untuk menginap di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Setakat 22 Apr 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated pada 4 Mei 2026 bermula serendah RM976, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.
Adakah Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated mesra haiwan kesayangan?
Tidak, haiwan kesayangan tidak dibenarkan di hartanah.
Berapakah fi parkir di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Letak kenderaan sendiri adalah percuma di hartanah ini.
Apakah masa daftar masuk di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam.
Apakah masa daftar keluar di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Daftar keluar adalah jam 12:00 tengah hari.
Adakah manfaat merangkumi semua tersedia di Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Ya, hartanah ini merangkumi semua. Aktiviti termasuk berkayak, tenis, bola tampar dan banyak lagi.
Di manakah terletaknya Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated?
Terletak sesuai di pantai, hartanah Puerto Morelos ini sejauh 6.4 mi (10.3 km) from Padang Golf El Tinto dan 12.7 mi (20.4 km) from Dataran Bandar Puerto Morelos.
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
8.4
Kebersihan
8.0
Kemudahan
8.0
Kakitangan & perkhidmatan
8.4
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 63 daripada 135 ulasan
10 - Cemerlang
63
Penilaian 8 - Baik. 30 daripada 135 ulasan
8 - Baik
30
Penilaian 6 - Boleh diterima. 13 daripada 135 ulasan
6 - Boleh diterima
13
Penilaian 4 - Lemah. 12 daripada 135 ulasan
4 - Lemah
12
Penilaian 2 - Teruk. 17 daripada 135 ulasan
2 - Teruk
17
Ulasan
10/10 Cemerlang
Marcos, Talbott
Mengembara bersama pasangan
20 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Overall we had a great experience. Who made it memorable was Yael Coba. She was wonderful and took care of every need we had plus more.
We will remember her forever.
Even though we are rating it a 5, we did not like the mini bar. I had to call and chat several times just so they would bring us a beer. For an all inclusive, you should stock with beer even after you have requested it. The last two out of three days no beer was stocked in the mini bar
Marcos
Menginap 6 malam pada Apr 2026
8/10 Baik
Karen
Mengembara bersama keluarga dan kanak-kanak
20 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The property was great and food was good. However some of the staff was a bit rude and not attentive.
Karen
Menginap 4 malam pada Apr 2026
8/10 Baik
Pravin
Mengembara bersama keluarga
19 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great food, nice and clean resort. Not alot of activities but great for a relaxing trip. The room service took a very long time to deliver the food. Almost an hour and 30 for room service.
Pravin
Menginap 3 malam pada Apr 2026
10/10 Cemerlang
Garth, Mission Viejo
Mengembara bersama keluarga dan kanak-kanak
19 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are nice and food is good. The kids pool area is great. Good place for families. The beach was not good but obviously they can’t control the seaweed and how rough it was. The beach seating was nice but we spent almost all our time at the kids splash pad area. The dinner reservations are a nightmare. This is the one real issue I have. Arrived on a Saturday and couldn’t get a dinner reservation at one of the restaurants until 9:30pm on Thursday on their app. That is ridiculous. I managed to get reservations but only because I booked through Expedia and they have Expedia members onsite working for you. I did have to call twice to get my daughter’s bed made up the first day. The bellhop called when we checked in around 5pm to have the pullout bed made up. We went to dinner enjoyed the shows and at 10pm when we got back to our room it wasn’t done. I would go back especially at the price point I paid.
Garth
Menginap 7 malam pada Apr 2026
10/10 Cemerlang
Susan
Mengembara bersama keluarga dan kanak-kanak
18 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We had an amazing stay! The hotel itself was great, and the staff truly made the experience even better—everyone was friendly, attentive, and welcoming. The entertainment team was fantastic and kept the energy up the entire time.
The unlimited towel service was hands down a highlight—absolutely top-notch. The bathrooms throughout the resort were very well maintained and consistently clean, which we really appreciated.
The only downside was the limited food options available by the outside pool. Aside from that, everything exceeded our expectations. We would definitely come back
Susan
Menginap 5 malam pada Apr 2026
10/10 Cemerlang
J Steven
Mengembara bersama keluarga dan kanak-kanak
17 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Buffet has a wide range of cuisine types and foods to offer...something for everyone.
J Steven
Menginap 4 malam pada Apr 2026
2/10 Teruk
Aundrea, Norcross
Mengembara bersama keluarga
16 Apr 2026
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
They oversold the hotel they put me in the back of the hotel where I couldn’t see anything but bushes the staff was rude. I could never get a dinner reservation at any of the restaurants. Everything was already reserved the concierge no one could help us. It was not worth my money. Would I advise anyone to stay here. No, I would not.
Aundrea
Menginap 1 malam pada Apr 2026
2/10 Teruk
gagandeep
Mengembara bersama keluarga dan kanak-kanak
15 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
This was my fifth stay at Royalton Riviera Cancun, and unfortunately my worst experience.
Despite having many restaurants, we couldn’t get seating at any of them and ended up eating at the buffet every day. Staff at the front desk were not helpful in resolving this.
We were also rushed into booking an excursion poolside without proper explanation of the cancellation policy. When we tried to cancel the next day, we were still charged, which felt very misleading.
Very disappointing, especially as a repeat guest. I will not be returning.
gagandeep
Menginap 7 malam pada Apr 2026
10/10 Cemerlang
Stephanie
Mengembara bersama keluarga dan kanak-kanak
13 Apr 2026
The rooms are clean and the staff are great. We had a swim out pool and it was well maintained. The property is in a desolate area and has a private beach.
Stephanie
Menginap 6 malam pada Apr 2026
4/10 Lemah
Jennifer
Mengembara bersama keluarga dan kanak-kanak
12 Apr 2026
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The smell of sewage is horrible. The food is not very good. There are constant long lines for buffet, food trucks, coffee shop etc. They need more staff. The staff work so hard and are very friendly.
Jennifer
Menginap 5 malam pada Apr 2026
10/10 Cemerlang
Ashley
Mengembara bersama pasangan
9 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Property was beautiful! À la cart restaurants were ok as well as the buffet. Stayed in the swim out room, would definitely recommend.
Ashley
Menginap 7 malam pada Apr 2026
4/10 Lemah
AMARJOT KAUR
Mengembara bersama kumpulan
8 Apr 2026
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The property did not meet cleanliness expectations. The food quality was disappointing, and room cleaning was inconsistent and inadequate.
AMARJOT KAUR
Menginap 5 malam pada Apr 2026
4/10 Lemah
Jose Luis
Mengembara bersama keluarga dan kanak-kanak
7 Apr 2026
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
We returned to the Royalton after 10 years and boy was absolutely everything different. Our experience was the complete opposite of the first time we were there. The food was lacking, the service was terrible and they double charged my sister for spa services that she never used. They were refused to remove the double charges and told us that the spa was independent from the hotel, which makes absolutely no sense. We had to leave as we were catching our flight and they refuse to give us the checkout ticket until we paid even though we didn’t utilize those services. Every time we would ask a question they would send us a guest services who was not helpful at all. Honestly, it was a horrible experience and it was 24 of us celebrating my parents 50th anniversary. We are very disappointed. Never coming back.
Jose Luis
Menginap 6 malam pada Apr 2026
8/10 Baik
Kimberly
Mengembara bersama keluarga dan kanak-kanak
6 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We just got back yesterday and spent four nights at the hotel. This was our first time. other reviews that I had read talked about an odor and there was a little bit of that I think because it’s so humid the drawers in the rooms have a musty smell, and I did smell what people have talked about as sewage odor a couple times, mostly when I was walking down the stairwell, but in general, there wasn’t any major issues with that. The staff were wonderful and very attentive and there was no high pressure to get us to do anything we didn’t want to do. We were happy about the buffet. It was very big with a lot of options. We went to two restaurants. The Indian restaurant was excellent. We also went to the steakhouse and my son is the only steak lover, but he enjoyed it a lot. They did a great job with entertainment throughout the day and evening. One benefit of booking through Expedia that I was not expecting was your own Expedia concierge person they took care of our reservations for us which I think would’ve been difficult. I heard people talking about how hard it was for them to make reservations, but we had no problem at all thanks to our Expedia concierge. The other benefit was that the pool chairs were actually marked and reserved for Expedia guests. This is a huge bonus, otherwise you have to get downstairs before 7:30 or all the prime spots are taken already. There were plenty of options to eat by the pools outside as well. Overall, we did have a very nice time.
Kimberly
Menginap 4 malam pada Apr 2026
8/10 Baik
RANDALL
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
6 Apr 2026
Sukakan: Kakitangan & perkhidmatan, kemudahan
Very nice resort, large with lots to do. Big downfall would be there are no pool chairs available unless you are up before 5:30am
RANDALL
Menginap 4 malam pada Apr 2026
8/10 Baik
Melissa
5 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The hotel and rooms are clean. The food lacked taste and a bit of quality.
Melissa
Menginap 4 malam pada Mac 2026
4/10 Lemah
Brian
Mengembara bersama pasangan, Mengembara bersama kumpulan
4 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
My wife and I were at this resort March 29 - April 2nd and we will never be back. You’ll be asked to join a meeting for timeshare as soon as you get there; turn it down. It’s a waste of time. The rooms; we had the walk out room into a pool and they are just rooms. You can’t use the beach right now because of the seaweed. The workers there are not friendly they will give you a fake smile and unless you have a 10 or 20 in front of you, good luck getting served. I’ve never seen anything like it. Food is not good at all other than the outside pizza making restaurant which is delicious. Casino is rigged. I know people will laugh and go try it themselves. I promise you will lose every time. Drinks are so watered down. I could have 50 chocolate monkeys and it not affect me at all. I watched how much alcohol was put into a drink and it was not even a shot worth. They do try to get your money in any way possible I went to the little store in the resort and I wanted licorice and a Milky Way just two simple things and they wanted $21 for that insane. They do have a nightclub, but other than that, there’s nothing to do at night. The shows they put on they OK but if you’ve seen one at another resort, you’ve seen them all. We’ve stayed at many resorts and I could promise you you can find much nicer and more affordable than this place.
Brian
Menginap 4 malam pada Mac 2026
8/10 Baik
David Michael
Mengembara bersama kumpulan
4 Apr 2026
Breakfast at the restaurant was good, not the buffet though. Overall clean and friendly staff!
David Michael
Menginap 4 malam pada Mac 2026
8/10 Baik
PRISCILLA
Mengembara bersama keluarga dan kanak-kanak
4 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Property grounds were well maintained. Room had to be changed due to the first room swim out pool was not clean. Room had a lot of mosquitoes every night which was a problem. I think this is due to cleaning staff leaving doors and outdoor sliders open while they cleaned. Staff - Andy at Expedia Conceirge was great in helping us navigate that and any questions we had. Jorge and Leydi at the pool area for drinks were amazing their service was great. Food was ok - best restaurants was Italian and Japanese.
PRISCILLA
Menginap 6 malam pada Mac 2026
8/10 Baik
Candice
4 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Lots of options for break/lunch/dinner. Restaurants were fantastic! Italian/TexMex/Agavei my favs. That is the only highlight, to be honest. Beach is not swimable. Didn't get to visit the breakfast buffets as I prefer my room in the AM, but room service was absolutely horrible.The personal (the one the speaks good english) very impatient, to the point of rude and dismissive. I upgraded to Diamond, and wasn't worth it at all. No additional benefit desipite what i paid for. $$$ Didnt get the "butler service", or any benefits aside from pool access. Room smelled of mold. I really wanted to love this resort, but just was NOT worth the money. Rm 9223 03/31-04/03.
Candice
Menginap 3 malam pada Mac 2026
6/10 Boleh diterima
Emily
Mengembara bersama keluarga dan kanak-kanak
2 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Overall we felt like our stay was very medium. Upon arrival, someone who introduced himself as from Expedia came to tell us he would help us with anything we needed during our stay, took our phone number, and then never contacted us until the day before we left. We did have someone from Royalton immediately come up to help us, too, but they were trying to sell us a club membership and to join them for a breakfast where we’d learn more about joining the club. Once we said no to the breakfast, the staff member stopped responding to any messages.
We booked an ocean view family suite, and upon getting checked in, the staff was quietly back and forth between the check in desks, and told us they were “doing something special” for us. They moved us to the diamond area, which we thought was very kind to do without request, but when we got there, we had a view looking at the back of a building and in order to see the ocean, we had to go out on the balcony and stand in one of the ends and look over. When we told the front desk we had paid for an ocean view, they told us we can technically see the ocean so it is an ocean view. They also said they were overbooked so they couldn’t accommodate what we originally booked.
The pools were great. Our kids enjoyed the obstacle course in the water and the slides.
The food was pretty good. We especially enjoyed Zen, our server was great with food allergies!
Emily
Menginap 4 malam pada Mac 2026
6/10 Boleh diterima
Jennifer
2 Apr 2026
Sukakan: Kebersihan, kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Almost impossible to get reservations if not a prime or diamond member. The wait staff for the most part were extremely slow and rude. Beach was loaded with piles of seaweed . Annoying how many people kept trying to get you to book for the spa or take a membership tour. Even when in full conversation having fun they would walk right up and interrupt. Although I did break and booked with one and very happy I did. Beautiful spa, great massage and hydrotherapy . Went twice! Then thankfully an Expedia member checked in on my trip and got us dinner reservations finally and met with us and turned our trip around!!!! Thank you Victor!!!!
Coco bongo was amazing! Such a great time. And booked through the Royalton and personally escorted to the door . Literally walked us in. Felt very safe.
Jennifer
Menginap 5 malam pada Mac 2026
8/10 Baik
Ashley Elizabeth Ann
Mengembara bersama keluarga dan kanak-kanak
31 Mac 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The food was amazing at the restaurants, buffet and food trucks. There could have easily been one, if not 2, more coffee/ice cream shops. And more bathrooms around the pool area and main floor bar.
Ashley Elizabeth Ann
Menginap 7 malam pada Mac 2026
10/10 Cemerlang
Jeremy
29 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We had a great stay for spring break. Rooms were clean and updated. Spa was great like usual. All waiters and bar tenders were very friendly and helpful.