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Xoza Hotel Urban Escape

2.5 star property
Hotel with free parking, near Plaza 28

Choose dates to view prices

Photo gallery for Xoza Hotel Urban Escape

Terrace/patio
Reception
1 bedroom, in-room safe, free WiFi, bed sheets
Exterior
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Room

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Lopez Portillo, Cancun, QROO, 77513

What's nearby

  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Cancun Mall - 2 min drive - 1.8 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Los 7 Mares - ‬8 min walk
  • ‪Antojitos Yucatecos Polcanes y Panuchos - ‬4 min walk
  • ‪La Loteria Taqueria - ‬6 min walk
  • ‪El Pocito - ‬7 min walk
  • ‪Las Tortas de Cochinita - ‬4 min walk

About this property

Xoza Hotel Urban Escape

Hotel near Plaza 28
Xoza Hotel Urban Escape provides amenities, such as a free daily manager's reception and a garden. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A lift, meeting rooms and a 24-hour front desk
  • Smoke-free property, a banquet hall and a billiards/pool table
Room features
All guest rooms at Xoza Hotel Urban Escape feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and hairdryers
  • 50-inch Smart TVs with digital channels

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free daily manager's reception

Things to do

  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 2 per accommodation, per night.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

Does Xoza Hotel Urban Escape have a pool?

Yes, this property has an indoor pool.

Is Xoza Hotel Urban Escape pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xoza Hotel Urban Escape?

Self-parking is free at this property.

What time is check-in at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Xoza Hotel Urban Escape?

Checkout is at noon.

Where is Xoza Hotel Urban Escape located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 28 and Plaza 28. Mercado 23 and Extreme Adventure are also within 1 mile (2 km).

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Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Beautiful place to stay.
Stayed 6 nights in Jun 2025

8/10

Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

2/10

Nothing
Stayed 3 nights in Mar 2025

2/10

No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10

The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

10/10

Muy buenas instalaciones y el personal siempre nos ayudó en lo que necesitabamos
Stayed 2 nights in May 2025

10/10

Realmente disfrutamos la estancia, ambiente tranquilo, el personal muy atento, nos dieron excelentes recomendaciones para comer, el cafecito gratis delicioso, todo muy bien, sin duda regresaria
Stayed 4 nights in May 2025

10/10

Excelente todo, desde la limpieza, el que nos encargo, todo en excelentes condiciones, muy amables al tratar a uno, de verdad volvería a visitar ese hotel, tiene un oxxo enfrente y todo lo que necesite uno si lo tiene la recepción se lo dan, excelente servicio el mejor hotel 😻
Stayed 1 night in May 2025

6/10

Requiero facturar y me dicen que ellos no me pueden facturar
Stayed 1 night in May 2025

8/10

me gusto que esta chiquito, nuevo, limpio y cumple con lo que promete. no me gusto que tiene un olor raro afuera del elevador.
Stayed 2 nights in May 2025

10/10

Hotel nuevo, cómodo, con todo lo necesario para descanaar. Minimalista y centrico. Peesonal amable.
Stayed 1 night in Apr 2025

10/10

Stayed 6 nights in Mar 2025

10/10

Estuvo bastante bien y económico
Stayed 4 nights in Mar 2025

10/10

Estaba muy limpio y la atención fue muy buena, el hotel es nuevo por ende las instalaciones son muy buenas
Stayed 3 nights in Feb 2025

10/10

Stayed 4 nights in Mar 2025

10/10

Stayed 1 night in Mar 2025

8/10

Stayed 1 night in Feb 2025

10/10

Excelente hotel, fue muy cómodo para descansar
Stayed 1 night in Jan 2025