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Xoza Hotel Urban Escape

3.0 star property
Hotel with free breakfast, near Cancun Mall

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Photo gallery for Xoza Hotel Urban Escape

Relax in a sheltered outdoor space with a central table and four chairs, surrounded by lush greenery and a soothing water feature.
Property video
Relax in the central hot tub, surrounded by a modern ceiling design and a comfortable bench.
Relax by the serene water feature surrounded by lush greenery and large-leafed plants.
1 bedroom, in-room safe, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Room

Restful retreat with a large bed, wooden bench, and stool.

Comfort Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Smart TV
Separate bedroom
Hairdryer
Private bathroom
Digital channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

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About the area

Map
Lopez Portillo, Cancun, QROO, 77513

What's nearby

  • Las Palapas Park - 19 min walk - 1.6 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Cancun Mall - 2 min drive - 1.8 km
  • Plaza Las Americas - 4 min drive - 3.2 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Los 7 Mares - ‬8 min walk
  • ‪Antojitos Yucatecos Polcanes y Panuchos - ‬4 min walk
  • ‪La Loteria Taqueria - ‬6 min walk
  • ‪El Pocito - ‬7 min walk
  • ‪Las Tortas de Cochinita - ‬4 min walk

About this property

Xoza Hotel Urban Escape

Hotel near Cancun Mall
You can look forward to free continental breakfast, a free daily manager's reception and a garden at Xoza Hotel Urban Escape. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities such as a 24-hour gym.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A banquet hall, a lift and a 24-hour front desk
  • Meeting rooms, a billiards/pool table and smoke-free property
Room features
All guest rooms at Xoza Hotel Urban Escape feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and hairdryers
  • 50-inch Smart TVs with digital channels

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

Does Xoza Hotel Urban Escape have a pool?

Yes, this property has an indoor pool.

Is Xoza Hotel Urban Escape pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xoza Hotel Urban Escape?

Self-parking is free at this property.

What time is check-in at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Xoza Hotel Urban Escape?

Checkout is at noon.

Where is Xoza Hotel Urban Escape located?

Located in Downtown Cancun, this hotel is within 1 mile (2 km) of Mercado 28, La Sagrada Familia Parish and Mercado 23. Plaza 28 and Extreme Adventure are also within 1 mile (2 km).

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Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 3 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitrijs

Liked: Cleanliness, property conditions & facilities
Beautiful place to stay.
Stayed 6 nights in Jun 2025

10/10 Excellent

Virginia

Liked: Cleanliness
Disliked: Amenities
It’s a very new property and didn’t have all the amenities ready.
Stayed 2 nights in Jun 2025

6/10 Okay

Sebastiano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.
Stayed 1 night in Apr 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

6/10 Okay

Idanet

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Muy buenas instalaciones y el personal siempre nos ayudó en lo que necesitabamos
Stayed 2 nights in May 2025

10/10 Excellent

Erika Figueroa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente disfrutamos la estancia, ambiente tranquilo, el personal muy atento, nos dieron excelentes recomendaciones para comer, el cafecito gratis delicioso, todo muy bien, sin duda regresaria
Stayed 4 nights in May 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo, desde la limpieza, el que nos encargo, todo en excelentes condiciones, muy amables al tratar a uno, de verdad volvería a visitar ese hotel, tiene un oxxo enfrente y todo lo que necesite uno si lo tiene la recepción se lo dan, excelente servicio el mejor hotel 😻
Stayed 1 night in May 2025

6/10 Okay

Iris Adriana

Requiero facturar y me dicen que ellos no me pueden facturar
Stayed 1 night in May 2025

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gusto que esta chiquito, nuevo, limpio y cumple con lo que promete. no me gusto que tiene un olor raro afuera del elevador.
Stayed 2 nights in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuevo, cómodo, con todo lo necesario para descanaar. Minimalista y centrico. Peesonal amable.
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo bastante bien y económico
Stayed 4 nights in Mar 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estaba muy limpio y la atención fue muy buena, el hotel es nuevo por ende las instalaciones son muy buenas
Stayed 3 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

8/10 Good

Ronny

Stayed 1 night in Feb 2025

10/10 Excellent

Juan Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, fue muy cómodo para descansar
Stayed 1 night in Jan 2025