Terletak di Puerto Morelos, Ventus at Marina El Cid Spa & Beach Resort - All Inclusive berada di pantai. West Coast of Isla Mujeres, Punta Cancun dan Taman Negara Punta Nizuc merupakan tarikan popular kawasan dan keindahan semula jadi kawasan ini dapat dilihat di Pantai Puerto Morelos dan Pantai Maroma. Xoximilco dan Taman Marin Nasional Puerto Morelos juga disarankan untuk dikunjungi. Ambil peluang untuk menerokai kawasan untuk mencari aktiviti air seperti bersnorkel. Layari panduan perjalanan Puerto Morelos kami
Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO, 77580
Tempat berdekatan
Taman Marin Nasional Puerto Morelos
2 min memandu - 2.2 km
Dataran Bandar Puerto Morelos
3 min memandu - 2.9 km
Pantai Ojo de Agua
3 min memandu - 2.9 km
Koperasi Artis Puerto Morelos
3 min memandu - 2.9 km
Gereja Kariah Katolik San Jose
3 min memandu - 2.9 km
Bergerak
Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 28 minit memandu
Restoran
Ile De France
2 min berjalan kaki
Aromas
2 min berjalan kaki
Arrecife Restaurant
8 min berjalan kaki
A'akat
2 min berjalan kaki
Swim Beach Bar
13 min berjalan kaki
Tentang hartanah ini
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive
Mewah bagi hartanah merangkumi semua berdekatan Dataran Bandar Puerto Morelos
Pertimbangkan penginapan di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive dan manfaatkan bar pantai, bar kolam dan kedai kopi/kafe. Dengan berhadapan pantai, urut tepi pantai dan kerusi lepak pantai, hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari. Manjakan diri anda dengan rawatan muka, rawatan dan rias kuku tangan dan kaki atau Balut badan di El Cocay Spa, tapak spa. Pastikan anda menikmati Makan tengah hari, Makan malam dan tepi kolam di dua restoran di tapak. Gimnasium menawarkan kelas aerobik dan kelas yoga; perkara lain untuk dilakukan termasuk luncur air / luncur tiarap, bola tampar, and aktiviti berkayak. Kekal terhubung menggunakan Wi-Fi percuma dalam bilik dengan kelajuan 25+ Mbps dan tetamu boleh mencari kemudahan lain seperti taman dan pencucian kering/dobi.
Manfaat tambahan termasuk:
Kolam renang terbuka dan kolam kanak-kanak, bersama dengan kerusi lepak pantai
2 gelanggang bola pikel terbuka, tuala pantai dan meja/kaunter hadapan 24 jam
Perkhidmatan rencam, stesen komputer dan peti simpan selamat di meja/kaunter hadapan
Bantuan pelancongan/tiket, tempat simpanan bagasi dan dewan bankuet
Ulasan tetamu memberikan kata-kata yang amat baik tentang kemudahan mesra keluarga, kolam renang dan kakitangan yang mesra
Ciri-ciri bilik
Kesemua 290 bilik menampilkan keselesaan seperti perkhidmatan bilik 24 jam dan penyaman udara, serta manfaat seperti makanan lewat malam dan Wi-fi percuma. Ulasan tetamu memberikan kata-kata positif tentang kebersihan bilik di hartanah.
Lain-lain kesenangan di semua bilik termasuk:
Pancuran mandi, kelengkapan dandanan diri percuma dan pengering rambut
TV skrin rata dengan saluran TV premium
Almari pakaian, balkoni dan pembancuh kopi/teh
Butiran merangkumi semua
Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).
Gratuiti dan cukai
Termasuk gratuiti dan gratuiti tambahan atas budi bicara tetamu diterima.
Makanan dan minuman
Semua makanan bufet dan à la carte, snek dan minuman disertakan
Perkhidmatan bilik 24 jam (menu terhad)
Bar mini dalam bilik (termasuk semua minuman)
Aktiviti air
Aktiviti berkayak
Belayar
Luncur air / luncur tiarap
Luncur angin
Aktiviti darat
Aktiviti berbasikal
Kemudahan kecergasan
Kelab kanak-kanak
Hiburan
Hiburan dan aktiviti di tapak
Hartanah serupa
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
Puerto Morelos
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
Tersedia di sesetengah kawasan awam: Wi-fi percuma
Wi-fi di kawasan awam percuma dengan had 2 peranti
Tempat letak kenderaan dan pengangkutan
Tempat letak kenderaan di tapak hartanah termasuk pilihan di luar jalan
Makanan dan minuman
1 bar pantai
1 bar tepi kolam
1 kedai kopi/kafe
2 restoran
3 bar/ruang istirahat
Restoran di tapak hartanah
Abnia
Ile de France
Macondo
Mercado De Dolores
Zanza Lounge Bar
Aktiviti menarik
1 kolam renang terbuka
2 gelanggang pickleball terbuka
Belayar
Berkayak
Bola tampar pantai
Gimnasium
Kelab kanak-kanak percuma
Kelas kecergasan
Kelas yoga
Kolam kanak-kanak
Luncur angin
Luncur ombak/luncur papan badan
Spa perkhidmatan penuh
Mesra keluarga
1 kolam renang terbuka
Kelab kanak-kanak percuma
Kemudahan dobi
Kolam kanak-kanak
Kemudahan
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Tempat simpanan bagasi
Perkhidmatan tetamu
Bantuan lawatan dan tiket
Pengemasan (harian)
Perkhidmatan cucian kering/dobi
Perkhidmatan rencam
Perkhidmatan perniagaan
Pusat perniagaan
Pusat persidangan
Stesen komputer
Kawasan luar
Di pantai
Kerusi lepak pantai
Kerusi lepak tepi kolam
Taman
Tuala pantai
Spa perkhidmatan penuh
Aromaterapi
Balut badan
Hidroterapi
Lulur badan
Mandian Turki
Rawatan muka
Rias kuku tangan/kaki
Sauna
Spa dibuka setiap hari
Tab panas
Kebolehcapaian
Tiada lif
Lain-lain
Dewan bankuet
Dibina pada 2017
Kawasan merokok yang dikhaskan
Kemudahan bilik
Bilik tidur
Cadar disediakan
Gebar bulu kapas
Bilik mandi
Kelengkapan dandanan diri percuma
Kertas tandas
Pancuran mandi
Pengering rambut
Sabun
Syampu
Tuala disediakan
Hiburan
TV skrin rata dengan saluran satelit premium
Makanan dan minuman
Air botol percuma
Bar mini
Pembancuh kopi/teh
Perkhidmatan bilik 24 jam
Lain-lain
Kipas siling
Penyaman udara
Peti besi
Seterika/papan seterika
Telefon
Dasar
Daftar masuk
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 12:00 tengah hari
Arahan daftar masuk khas
Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Kaedah akses
Kaunter hadapan dengan kakitangan
Haiwan peliharaan
Haiwan kesayangan tidak dibenarkan
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tidak tersedia
Tempat tidur bayi (katil bayi) tidak disediakan
Jenis bayaran hartanah
Maklumat penting
Fi
Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:
Bayaran destinasi: USD 6 setiap penginapan, semalam
Fi tempat peranginan: USD15 setiap penginapan, semalam
Bayaran tempat peranginan ini merangkumi:
Penggunaan pusat kecergasan
Penggunaan peti besi dalam bilik
Tempat letak kenderaan
Panggilan telefon
Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Umur minimum untuk daftar masuk semasa Cuti Musim Bunga adalah 21 tahun
Hartanah ini menerima kad kredit; wang tunai tidak diterima
Ciri-ciri keselamatan di hartanah ini termasuk pengesan karbon monoksida dan pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Nombor Pendaftaran Hartanah 0123011521179
Perkara yang kami harus menyebut
Hartanah ini tidak mempunyai lif
Tempahan diperlukan untuk perkhidmatan urut dan rawatan spa; tempahan boleh dibuat dengan menghubungi hartanah sebelum ketibaan, menggunakan maklumat hubungan pada pengesahan tempahan
Wi-Fi percuma dalam bilik mempunyai had 2 peranti. Wi-Fi di tempat awam adalah juga percuma dan mempunyai had 2 peranti
Tetamu di bawah 6 tahun tidak dibenarkan masuk ke dalam spa manakala tetamu di bawah 12 tahun hanya dibenarkan masuk dengan pengawasan orang dewasa
Hartanah juga dikenali sebagai
Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach All Inclusive
Ventus at Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina Cid Inclusive
Soalan lazim
Adakah Ventus at Marina El Cid Spa & Beach Resort - All Inclusive mempunyai kolam?
Ya, hartanah ini mempunyai kolam renang terbuka dan kolam kanak-kanak.
Berapa kos yang diperlukan untuk menginap di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?
Setakat 17 Apr 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive pada 18 Mei 2026 bermula serendah RM1,057, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.
Adakah Ventus at Marina El Cid Spa & Beach Resort - All Inclusive mesra haiwan kesayangan?
Tidak, haiwan kesayangan tidak dibenarkan di hartanah.
Apakah masa daftar masuk di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa.
Apakah masa daftar keluar di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?
Daftar keluar adalah jam 12:00 tengah hari.
Adakah manfaat merangkumi semua tersedia di Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?
Ya, hartanah ini merangkumi semua. Semua makanan dan minuman disertakan dan aktiviti termasuk luncur angin, berkayak, berlayar dan banyak lagi.
Di manakah terletaknya Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?
Terletak sesuai di pantai, hartanah Puerto Morelos ini dalam jarak 2 bt (3 km) dari Taman Marin Nasional Puerto Morelos, Pantai Ojo de Agua dan Koperasi Artis Puerto Morelos. Gereja Kariah Katolik San Jose dan Dataran Bandar Puerto Morelos juga dalam jarak 2 bt (3 km).
Ulasan
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive Ulasan
8.8
Cemerlang
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
9.4
Kebersihan
9.0
Kemudahan
9.0
Kakitangan & perkhidmatan
9.2
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 902 daripada 1487 ulasan
10 - Cemerlang
902
Penilaian 8 - Baik. 324 daripada 1487 ulasan
8 - Baik
324
Penilaian 6 - Boleh diterima. 148 daripada 1487 ulasan
6 - Boleh diterima
148
Penilaian 4 - Lemah. 47 daripada 1487 ulasan
4 - Lemah
47
Penilaian 2 - Teruk. 66 daripada 1487 ulasan
2 - Teruk
66
Ulasan
8/10 Baik
Seth
Mengembara bersama keluarga dan kanak-kanak
16 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Kids Club at this resort is a 10/10
Staff are great and programing is excellent. Lots of outdoor time in shaded areas
Seth
Menginap 8 malam pada Apr 2026
10/10 Cemerlang
Amira
Mengembara bersama keluarga dan kanak-kanak
16 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This seats were comfortable around the pools. The views were amazing. The bars were excellent. Everything was great.
Amira
Menginap 4 malam pada Apr 2026
10/10 Cemerlang
Saily
Mengembara bersama keluarga dan kanak-kanak
14 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was great
Saily
Menginap 3 malam pada Apr 2026
8/10 Baik
Sara
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga, Mengembara bersama kumpulan
14 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The facilities were very nice and the food was good. We were disappointed in just two things- the beach was not useable. It had brown water because of some barricades meant to control seaweed. Additionally, we had difficulty getting reservations for the actual restaurants unless we wanted to eat at 5pm or 930. Seemingly having a platinum status allows you to make reservations more easily. It would have been better if we had made resrevations the first day and then again the second because you can make two reservations at a time- which was not known to us until day 2. Thankfully the buffet served good food. The pools were beautiful. The staff were friendly and did a great job serving the drinks around the pool. We enjoyed being able to move through the properties and thought that the sister property across the street offered an entirely different vibe that was also enjoyable. Our room was the basic junior suite, and the beds and pillows were comfortable. The murphy bed was also comfortable. The rooms were nice and so were the common facilities. The pickle ball courts felt brand new! We truly enjoyed our stay. Pro tip, make food reservations as soon as possible.
Sara
Menginap 6 malam pada Mac 2026
10/10 Cemerlang
Wissem Ben Hadj
Mengembara bersama keluarga dan kanak-kanak
13 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice resort, clean and nice rooms, friendly stuff,and excellent food choice, kids loved. I will come back again
Wissem Ben Hadj
Menginap 6 malam pada Apr 2026
10/10 Cemerlang
Emily Sand and Brian
Mengembara bersama keluarga dan kanak-kanak
13 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great resort!
Emily Sand and Brian
Menginap 7 malam pada Apr 2026
4/10 Lemah
Mohammed
13 Apr 2026
Tidak sukakan: Kakitangan & perkhidmatan
I won’t go back again
Mohammed
Menginap 2 malam pada Apr 2026
2/10 Teruk
Timothy
Mengembara bersama keluarga dan kanak-kanak
12 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I specifically booked two rooms at the Ventus hotel, as a returning guest to El Cid was familiar with the layout and where all the restaurants, bars and pools were located. Although cheaper, I intentionally avoided the Ventus Ha hotel because it is across the street and farther from the main restaurants and pools.
Somehow, despite selecting the Ventus hotel, the rooms I booked ended up being for the Ventus Ha hotel. This makes no sense. Choosing one hotel and being assigned to another feels misleading at best. In fact, my receipt says Ventus, not Ventus Ha.
When I arrived, my transportation dropped me off at Ventus, and my receipt clearly stated Ventus. Despite that, I was told my reservation was for Ventus Ha.
The worst part of the experience was how it was handled. The manager at Ventus Ha was dismissive and placed all the blame on me. There was no empathy, no apology, and no effort to fix the situation. He didn’t offer any help at all, not even assistance with dinner reservations, which were already fully booked for several nights. Rather, he made it clear it was my fault.
After looking into it further, it seems like this may not be an isolated issue. Others have complained of booking at Ventus and being assigned to Ventus Ha. It raises serious concerns about overbooking and moving guests to a less desirable property, even when they booked something else.
This situation put a significant damper on our trip. Completely unacceptable for a resort at this price point.
Timothy
Menginap 6 malam pada Mac 2026
6/10 Boleh diterima
Joanna
9 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan
The dinner reservations are a total mess. People being sent away with no availability from the conceriege
Joanna
Menginap 5 malam pada Mac 2026
8/10 Baik
Carolina María Santiago
Mengembara bersama keluarga dan kanak-kanak
7 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Instalaciones excelentes, servicio inmejorable, siempre atentos, comida variada y de gran calidad, bien gestionado, sin aglomeraciones, y tranquilo. El único punto negativo es que la playa es pequeña, y estaba prácticamente inutilizada por el sargazo.
Carolina María Santiago
Menginap 10 malam pada Mac 2026
8/10 Baik
Gabriele Katharina
Mengembara bersama keluarga dan kanak-kanak
6 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Room was clean and food was great!
Gabriele Katharina
Menginap 6 malam pada Mac 2026
10/10 Cemerlang
Turquessa, Van Buren Township
Mengembara bersama keluarga dan kanak-kanak
6 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A larger or addition dinner buffet is much needed.
Turquessa
Menginap 6 malam pada Mac 2026
6/10 Boleh diterima
Virginia
6 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan
The bed was so so - the quality of bedding was not good. It was hard to get dinner reservations even though most restaurants had empty tables. We had to do buffet food several nights. On a positive note, there was a lot to do & we loved all the various pool options. The ocean was not in great shape so swimming was not an option & it smelled bad from all the seaweed.
Virginia
Menginap 7 malam pada Mac 2026
10/10 Cemerlang
Tammy
Mengembara bersama keluarga dan kanak-kanak
4 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was ver clean. Staff friendly. Entertainment was lacking. Food was great, many options
Tammy
Menginap 6 malam pada Mac 2026
2/10 Teruk
Salam
3 Apr 2026
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Most Staff can definitely use some customer service training. they were not accommodating. Food is average at best, also no beach access and no cellphone signal, they charge for Wifi !!!!!!!
Salam
Menginap 5 malam pada Mac 2026
10/10 Cemerlang
Christopher Paul
2 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We stayed at Ha and it was much more chill and relaxing. Wasn’t an inconvenience at all to get to other properties.
Room had a funny musty/moldy smell
Food was excellent.
Beach none existent, we went to a beach club 8 mins away.
Christopher Paul
Menginap 7 malam pada Mac 2026
2/10 Teruk
Michelle
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
2 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
The manager at the Ventus front desk was rude and indifferent to our questions and concerns. She literally was laughing at us when I asked to have my daughter, whom was staying in a room by herself and had paid over 4 thousand dollars for that room, stay at least in the same building as me. They put her in a completely different building. Neither would honor our request for 2 double beds. She was rude and obnoxious. On top of that, we could not get a dinner reservation at any of the Restaraunts for the first 4 days that we were there. We had no choice but to eat at the buffet. We paid for an all inclusive stay, not to have to stand in line for an hour to eat in the buffet. On top of it all, our phones in our rooms did not work. I requested for someone to come fix it 8 times. Someone came once and said it was fixed, but it was not. I couldn’t call room to room. After requesting several more times and no one coming to try and fix it, I gave up. So we were without a phone the entire week. Horrible customer service. Very frustrating.
Michelle
Menginap 7 malam pada Mac 2026
6/10 Boleh diterima
Mario Gerard
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
1 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staff is amazing, the nicest and most accommodating people. Place is nice, beach was not. Also paid for a better room, got a lesser one. Food is mid bit a TON of it everywhere. Its basically an oasis in the middle of a mangrove swamp. Town is close, water was better there. The reef is worth the swim.
Mario Gerard
Menginap 6 malam pada Mac 2026
10/10 Cemerlang
Gary
Mengembara bersama pasangan
31 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff - helpful, clean, efficient, best we have experienced (we stay in roughly 60 hotels per year).
Gary
Menginap 4 malam pada Mac 2026
8/10 Baik
Maria, Escondido
Mengembara bersama keluarga dan kanak-kanak
31 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
In general, this resort was clean and staff are friendly. My family stayed in Ventus Ha and the facilities are newer and a lot calmer than the main resort. The only thing that I can suggest would be to have faster guest services. I was in line on the front desk to have my key card changed because it deactivated somehow and I waited for 30 minutes because there was only 1 person in the front desk around 6pm. Also, it took more that an hour for room service in the late afternoon.
Maria
Menginap 7 malam pada Mac 2026
10/10 Cemerlang
Martin
29 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are clean and well maintained. Staff is always accommodating and make sure you feel welcomed. My family loves this resort and this was our 6th visit here. As always we had a fantastic time and my kids loved all the food options.
Martin
Menginap 5 malam pada Mac 2026
10/10 Cemerlang
Fabiola, Logansport
Mengembara bersama keluarga dan kanak-kanak
28 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place, staff amazing & delicious food. The only thing missing is a snack bar more for children. But definitely will come back.
Fabiola
Menginap 4 malam pada Mac 2026
10/10 Cemerlang
Sylvia
Mengembara bersama keluarga dan kanak-kanak
26 Mac 2026
Beach is a no go, but the resort is nice. All the restaurants are fully booked for evening dinners before you even check in. The buffet is pretty good though.
Sylvia
Menginap 5 malam pada Mac 2026
8/10 Baik
Cara
26 Mac 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall, we enjoyed our stay. We wanted a resort on the ocean but you had to make an effort to spend time at the parts of the resort where the ocean was visible. The beach in front of the resort was not great, and this general Puerto Morelos area is not great for folks who love spending time at the beach. It was nice being able to go between the 3 resorts, all with their own theme and restaurants. If we went back to this same resort in the future, we’d probably stay at Ventus Ha instead since being nearer the ocean wasn’t an actual plus. We also liked 2 restaurants at Ha best out of the entire group of resorts. They were accommodating to food allergies. Buffets were not the greatest but we found the items we liked best. Be sure to make dinner reservations asap. The pools were very clean and waiters consistently walked around taking drink orders. Staff stopped by the room daily to drop off bottled water, soda, beer, wine, and champs. The adults never ordered room service but it was available 24:7. Souvenir stores on the resort were reasonably priced. This was our first time to Mexico, and wish we would have known about the tip culture. It is extremely customary to tip during most interactions with staff, so next time we’ll plan on having a lot more smaller bills with us. It was a nice trip and service and accommodations were reasonable considering the reservation price point. We wish there was more entertainment into the late night that didn’t conflict with late dinners.
Cara
Menginap 5 malam pada Mac 2026
6/10 Boleh diterima
Steven
Mengembara bersama keluarga dan kanak-kanak
26 Mac 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
There was not enough staff. Wait lines to be seated for buffets took forever. They ran out of food a few times, likely because there wasn’t enough staff to bring out food. The food itself was mediocre. I wouldn’t suggest the Mexican restaurant, it was anything but that. The property was clean and well-kept.