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Krystal Grand Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

Exterior
Beach/ocean view
1 bedroom, premium bedding, down duvets, pillow-top beds
4 outdoor pools, pool umbrellas, pool loungers
1 bedroom, premium bedding, down duvets, pillow-top beds
Located near La Isla Shopping Mall, Krystal Grand Cancun All Inclusive is a haven for sun-seekers. Soak up the sun on white sand beaches, unwind with aromatherapy at Krystal Spa, or enjoy a refreshing cocktail at one of the three poolside bars. With in-room WiFi and helpful staff nearby to assist with tour arrangements or concierge services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • All-inclusive
  • Pool
  • Room service
  • 24/7 front desk
The current price is RM984
RM1,209 total
includes taxes & fees
1 Sept - 2 Sept
Exterior

On the beach

This hotel is located on the beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the white sand beach. Relax and treat yourself to a refreshing drink at the beach bar. An on-site activity you may enjoy during your trip is beach volleyball. Popular nearby activities worth checking out include snorkelling and windsurfing.

Exterior
Terrace/patio
What guests liked about the beach

The beach at this property is beautiful and a major highlight of the resort.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Altitude Suite King, Ocean Front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(40 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(25 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 132 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

1 bedroom, premium bedding, down duvets, pillow-top beds

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Separate bedroom
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Lobby Bar - ‬3 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Vips - ‬5 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Mandala - ‬6 min walk

About this property

Krystal Grand Cancun All Inclusive

Upscale family-friendly hotel near Gaviota Azul Beach
Close to Hotel Zone Beaches and Cancun Convention Center, Krystal Grand Cancun All Inclusive provides a swim-up bar, a beach bar and a poolside bar. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas and sunloungers. Treat yourself to a body treatment, aromatherapy or reflexology at Krystal Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Asian cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a corner/local shop and a terrace, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • A beach club on-site, supervised childcare (surcharge) and a banquet hall
  • A front desk safe, beach umbrellas and beach towels
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 398 rooms feature comforts, such as premium bedding and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Highchairs, childcare services and free infant beds
  • Pillowtop mattresses, down duvets and free rollaway/extra beds
  • Bathrooms with showers and free toiletries
  • 50-inch LED TVs with premium channels
  • Wardrobes/cupboards, balconies and daily housekeeping

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.21 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Access to the Infinite pool is available only for guests staying at the Altitude Tower

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 25 Aug 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 1 Sept 2025 start from RM 984.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Self-parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Krystal Grand Cancun All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Nestled on the beach, this Zona Hotelera hotel is just steps away from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 390 out of 1001 reviews
Rating 8 - Good. 210 out of 1001 reviews
Rating 6 - Okay. 161 out of 1001 reviews
Rating 4 - Poor. 110 out of 1001 reviews
Rating 2 - Terrible. 130 out of 1001 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, the staff as well. Everything in general was an Amazing experience
Stayed 3 nights in Aug 2025

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front was phenomenal! Would recommend and will be booking again on my next trip to Cancun.
Stayed 3 nights in Jul 2025

8/10 Good

Shekira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and roomy. Although we wanted the dinner buffet on Sunday it was closed early which was unknown, but everything else was great !
Stayed 4 nights in Jul 2025

8/10 Good

Jenel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but food was not very good!
Stayed 3 nights in Jul 2025

4/10 Poor

Kevin

Liked: Staff & service, property conditions & facilities
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Stayed 2 nights in Aug 2025

10/10 Excellent

katherin

Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025

6/10 Okay

Andreana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay was good staff very friendly but NEED AC in lobby and restaurant too hot!Especially elevators !
Stayed 3 nights in Jul 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Stayed 7 nights in Jul 2025

4/10 Poor

Zita M

Liked: Staff & service
Disliked: Cleanliness
The beach was beautiful and amazing! The food was not impressive. The staff were all very kind. My daughter got very sick one night and threw up and they were asking for $180 USD
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennyffer

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 5 nights in Jun 2025

10/10 Excellent

Yang

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need to remodel other than that is good
Stayed 1 night in Jul 2025

8/10 Good

Rony

Liked: Cleanliness, staff & service, property conditions & facilities
The beach
Stayed 5 nights in Jun 2025

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food Could've Been Better, But Everything Else Was PERFECT! 💜
Stayed 3 nights in Jun 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Janer, the front-end mgr. was SUPER helpful moving me into the nicer room via Expedia and even got us special food; our massage therapists, Consuelo (amazing) and Yahaira did an amazing job with our massages and body wraps. Please give them kudos!!
Stayed 1 night in Jul 2025

4/10 Poor

Liana

Disliked: Cleanliness, amenities, property conditions & facilities
The wait staff was good. The woman who made the fresh quesadillas was amazing. But getting a reservation in the app didn’t work. The reception employees were terrible with service. And I’ve never been to a hotel who didn’t give you a room at 2:30p instead of 3p, go away come back in a 1/2 hour and then wait till they are ready to help you.I would NOT RECOMMEND!
Stayed 4 nights in Aug 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
A server in the grill which I can remember his name he worked morning shift and lunch very professional nice!!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victor & Isai at the Mosquito Beach Bar were the BEST! They made the best drinks & keep them coming. Very friendly & attentive. The beach is breathtaking. We stayed in the Altitude building. This is our second time staying at this resort this year.
Mosquito Beach Bar ❤️
Stayed 5 nights in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Great friendly service. Everyone spoke English. Awesome photographer on site. I would definitely recommend.
Stayed 4 nights in Jun 2025

4/10 Poor

Geert-Jan

Disliked: Staff & service, property conditions & facilities
Not full all-inclusive service
Stayed 4 nights in Jul 2025

2/10 Terrible

Jazmin

Disliked: Cleanliness, amenities, property conditions & facilities
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the beach had plenty of seating and great location from Downtown Cancun. I liked excellent service all around especially at the main pool! I liked the room service. The food was fresh and hot. I would like more option to be added to buffet and restaurant menus. I like using the website to make reservations to restaurants and room service.
Walk way from Krystal Grand to the Altitude.
View from the Altitude room 1029
View from the Altitude room 1029
View from upper pool area.
Stayed 4 nights in Jun 2025

4/10 Poor

Roland

Disliked: Cleanliness, property conditions & facilities
Drain in second room did not drain First room toilet stopped up after house keeping cleaned room
Stayed 3 nights in Aug 2025

4/10 Poor

Nakisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had no air and no AC in room; limited hot water
Stayed 5 nights in Jul 2025