The minute I walked into the hotel I was welcomed with open arms.
I asked for an outward facing room on the Premier floor.
I was upgraded with a smile.
The room was big and bright with an amazing view.
The next morning I decided to have breakfast.
I thought it finished at 11 so arrived around 10.
I was informed that breakfast was over but I was still welcome to sit and be taken care of.
Over the few days when ever I needed written translations of my destinations they were produced quickly and with a smile.
My bill had a wrong mini bar entry but this was quickly cancelled without question.
This is my 2nd time staying with Hua Ting. A family of four with two young boys, we need flexibility, convenience, cleanness and space. Hua Ting provides all those conditions, with its perfect location (walking distance to a number of favored restaurants and transportation stations), flexible hours and revamped interior decor. We loved it. The boys were amazed at the night view of the landscape and went for the "see through" elevator every time day and night. Staff was friendly and professional. The only thing to complain was the check-in process. I had to wait for 15 minutes before being attended. There could be more staff on duty for evening check-in hour (it was a working day around 19:00). There was a line of guests.
I was upgraded to a suite. Décor was tired but spotlessly clean and good linen. Also I asked for and got room on one of the no smoking floors. Hotel was easy to find and 5 mins walk from metro, 10-15 mins from the Bund. When I arrived early, they looked after my bags while I went sightseeing.
Front desk staff refused to loan me an umbrella and requested a deposit despite for a registered guest. Staff claimed that this is the hotel policy. I returned to them that was an unreasonable policy. After my argument, one staff member finally called her supervisor and agreed to loan me one but won't give it to me at the front desk. Instead I have to go back to the hotel room and wait for the delivery.
Te lobby coffee area was very poorly designed and the design and chairs are the cheapest standard. The staff were not helpful as they push and hurry you to make an order while I was greeting my clients at the lobby. I definitely not to use this hotel lobby to meet clients because of its cheap design and untrained staff.
I was greeted very warmly at the front desk, and the attending staff member had great English. He helped give me some directions about the city and was attentive to details about my baggage, next day check out, and room preferences without me having to be assertive (not always the case in China). What impressed me most though was that it was not only the staff on the "front lines" that were excellent. The maid that came by my room asked me in English if I needed anything, the staff at breakfast were excellent, and again - Good English Proficiency.
This is my favorite hotel in Shanghai so far.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.