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Indoor pool, outdoor pool, lifeguards on site
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe
Premium bedding, pillow top beds, minibar, in-room safe

Guest reviews

4.4 out of 5 Excellent
456 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided

Map

Explore the area

Popular LocationShanghai Centre1 min walk
Popular LocationJing'an Temple9 min walk
Popular LocationFormer French Concession10 min drive
AirportShanghai (SHA-Hongqiao Intl.)29 min drive

Choose dates to view prices

  • Club Deluxe City View, Club Level, 1 King

    5/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsClub Deluxe City View, Club Level, 1 King
  • Premier Suite, 1 Bedroom, View (Skyline View)

    5/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    More detailsPremier Suite, 1 Bedroom, View (Skyline View)
  • Deluxe Room, 1 King Bed, City View

    4/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Club Premier Suite, Club level, 1 Bedroom Suite, 1 King

    5/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    More detailsClub Premier Suite, Club level, 1 Bedroom Suite, 1 King
  • Club Business Studio, Club level, Larger Studio, 1 King

    Room amenities

    • 48 sq m
    • City view
    • Sleeps 3
    More detailsClub Business Studio, Club level, Larger Studio, 1 King
  • Deluxe Room, 1 King Bed (Skyline View)

    5/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed (Skyline View)
  • Club Skyline View, Club level, 1 King

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsClub Skyline View, Club level, 1 King
  • Deluxe Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds, City View

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, City View
  • Club Deluxe City View, Club level, City view

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsClub Deluxe City View, Club level, City view
  • Premier Suite, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 79 sq m
    • City view
    • Sleeps 3
    More detailsPremier Suite, 2 Single Beds
  • Club Skyline View, Club level, High floor

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsClub Skyline View, Club level, High floor
  • Club Business Studio, Club level, Larger Studio, High floor

    Room amenities

    • 48 sq m
    • City view
    • Sleeps 3
    More detailsClub Business Studio, Club level, Larger Studio, High floor
  • Deluxe Room, 2 Single Beds (Skyline View)

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds (Skyline View)

About this area

Shanghai

Located in Jing'an neighbourhood, The Portman Ritz-Carlton, Shanghai is connected to a shopping centre. Jing'an Temple and People's Square are notable landmarks, and travellers looking to shop may want to visit Xintiandi Style Shoppping Centre and Nanjing Road Shopping District. Check out an event or a game at Mercedes Benz Arena, and consider making time for Yu Garden, a top attraction not to be missed. Our guests appreciate the hotel's central location.

Visit our Shanghai travel guide
Map
Popular Location

What's nearby

  • Shanghai Centre - 1 min walk
  • Jing'an Temple - 9 min walk
  • People's Square - 7 min drive
  • Former French Concession - 10 min drive
  • Tianzifang - 14 min drive

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 29 min drive

Restaurants

  • Where to eat
  • Portman's โ€“ Restaurant offering international cuisine. Serves breakfast, lunch and dinner.

About this property

The Portman Ritz-Carlton, Shanghai

Luxury hotel connected to the convention centre in Jing'an, walk to Jing'an Temple
This smoke-free hotel features a restaurant, an indoor pool and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/cafรฉ are on-site. All 593 individually decorated rooms provide free WiFi, free wired Internet and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Portman Ritz-Carlton, Shanghai offers 593 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision. Guests aged under 18 years old are not allowed in the health club, fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: CNY 120 per night
  • Electric car charging station
  • Limited parking spaces
  • Parking height restrictions apply
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: CNY 274 for adults and CNY 137 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Fitness centre
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Spa services
  • Hot tub
  • Steam room

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (60666 square feet of space)

Outdoors

  • Lifeguards on site

Spa

  • 3 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 32-inch TV
  • TV/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities will be closed from 01 July 2020 to 31 December 2021 (dates subject to change):
  • Spa
  • Hot tub

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CNY 699.6 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 274 for adults and CNY 137 for children (approximately)
  • Self-parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 699.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Guests are provided with hand sanitiser
The property affirms that it follows sanitisation practices of Commitment to Clean (Marriott) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property registration number 533807

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Guests under 18 years old are not allowed in the health club, fitness facility or spa tub

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Portman Ritz-Carlton Shanghai Hotel
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Shanghai
Portman Ritz-Carlton
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Can I cancel my reservation for free at The Portman Ritz-Carlton, Shanghai and receive a full refund?
Yes, The Portman Ritz-Carlton, Shanghai offers free cancellation on select room rates, because flexibility matters! Please refer to The Portman Ritz-Carlton, Shanghai cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?
As of 15 Aug 2020, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on 16 Aug 2020 start from RM549, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Portman Ritz-Carlton, Shanghai have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is The Portman Ritz-Carlton, Shanghai pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for CNY 120 per night. Limited spots are available.
What time is check-in at The Portman Ritz-Carlton, Shanghai?
Check-in is from 2:00 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this property located?
Located in Jing'an, this luxury hotel is 0.5 mi (0.8 km) from Jing'an Temple, and within 3 mi (5 km) of People's Square and Nanjing Road Shopping District. Shanghai Museum and Xintiandi Style Shoppping Centre are also within 3 mi (5 km). Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes.

Guest reviews

Overall score and ratings for The Portman Ritz-Carlton, Shanghai

4.4
Excellent
456 reviews
5 - Excellent
259
4 - Good
139
3 - Okay
30
2 - Mediocre
15
1 - Poor
13
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack

Stayed 3 nights in Feb 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, staffs are friendly

Stayed 2 nights in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2019
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic hotel

Very basic hotel

Stayed 1 night in Dec 2019
2.0 out of 5 Poor
  • Liked: Cleanliness
  • Disliked: Staff & service, property conditions & facilities, room comfort
Below expectations

Weโ€™ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesnโ€™t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.

Stayed 1 night in Dec 2019
    https://www.expediagroup.com