Hotels in Playacar Zona Hotelera, Playa del Carmen

"It was Excellent. Comfortable and clean."

"Food quality was poor. The shower pressure was so low."

"First time doing an all inclusive and we reallly enjoyed every part of it. Anything you could possibly need for the trip was provided by the hotel such as waters soda beer and snacks in your room and a 24 hour lounge that had a bar and plenty of options for late night snacking. We loved the cafe by the lobby which had coffee pastries and ice cream. For breakfast they always had fresh squeezed orange juice and so much variety we never got tired of the food even after 9 days. For the other restaurants you do need to make sure to make a reservation with the concierge a day prior. All the food was great as well as the drinks at every restaurant in the hotel. Although you don’t need to leave the hotel it was nice to be so close to the famous 5th street to simple walk around at night so that was a big plus. They had two really nice set ups for pools. The main one had music and activities and clearly it was more of a party pool but they also had a more quiet pool area with a more relaxed vibe with great bar service. I will say that our favorite part of the trip was how beautiful the rooms were there was a tub inside the room and a hammock on the balcony and 24hour room service which made the stay extra special. There was a lot of seaweed that made it hard to use that beach but it didn’t affect our stay at all. We chose to tip the staff during our stay when we could due o how attentive they were 😃 "

"The staff in this report are very nice and helpful. The facilities in some areas are very modern and nice especially adult section. However the complex is very spread out and if you're in the family area, rooms are a bit dated. There is a long walk to the main pool and beach, main buffet area. (The smaller 'local' pools did not have an atmosphere). Be prepared as the shuttle cart is not always around and available. It's not very accessible for people in wheelchairs or buggy as elevators were not working. If these are fixed, and people this would be helpful. Overall the resort is nice and friendly staff but just the design/location is not ideal."

"From the check in the property looked beautiful. Then we found out the luxury relaxing pool VIEW we payed for was on the 3rd floor with no elevator! We requested an accessible room so to medical issues and were stuck in a corner looking at a dirt hill (but it was close to the relaxing pool so management didn’t care). There are only 2 bars outside of restaurants at opposite ends of the property (no pool service have to get out and walk to get drink). The service at all restaurants extremely slow over 1 hr wait on food! The portion sizes were small ended up ordering room service in addition most nights. Since day one AC would not go below 71f so maintenance came every day to adjust something that didn’t help On wife’s birthday after dinner and the show came back to a flooded villa! Stepped in and I’m guessing after one of their adjustments they clogged a drain hose because it was down pouring from the ceiling onto suitcase and clothes. Their make up for all the inconveniences was sending another bottle of the free sparkling wine also stated as a (day late) birthday gift! Never have I EVER wanted a vacation to end so bad I’d rather go home and come back to the trusted dependable EXCELLENCE brand instead!"

"They upgraded our room for an additional"

"Yes everything was good "

"Beautiful grounds and pools. Great shows and food"

"The resort was the best from start to finish and everyone is friendly and super nice all the staff for my romantic dinner set up are waiter Efrain was the best and was ready at every moment and the gift shop staff Sunday morning was great !!! Definitely booking for next year here"