8/10 Baik
Tony Lam
Mengembara bersama keluarga
3 Ogo 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This Barcelo Maya resort has 6 lobbies/properties.
When checked in upon arrival at theTropical, they could not find our name and said they reserved the rights to switch us to another property, which was Caribe. We were told everything should be the same. Based on our experience, Caribe was a bit older than Tropical.
There are multiple drop in buffets and snack bars, including 5 formal restaurants. You can only book 4 maximum per stay and before 3pm. Overall quality and services were great.
It takes a few days to get comfortable with the navigation around the resort. There’s bus services onsite to go from one property to another.
However, the biggest feedback for the resort is to have more signages to guide guests and direction destination on the bus. One time it took us 30 minutes to travel by bus just from Caribe to Tropical, when walking would've only take less than 10 minutes. This is because the buses have no direction indicator to tell you which direction they are traveling, and they could take you for a loop before going to the destination of choice.
Staff are friendly and most can speak basic English.
Internet WiFi is good throughout the resort, even at the pool and beach areas.
Excursions can be booked on-site and the staff was helpful.
Free water activities must be booked on the same day where lineup starts at 8:30am.
Tony Lam
Menginap 7 malam pada Jul 2025
