Hotel Dekat Sanctuary of Hope and Time Capsule

"It’s was wonderful, great location, super friendly staff. Loved all the daily extra activities that were offered. Cons: tips were expected at every meal"

"Many of the staff were indifferent and seemed to be bothered to assist. Platinum Club staff members were rude and extremely condescending. I booked a 9 night 10 day vacation and Platinum staff told me no menu restaurants were available for my entire stay and I would have to eat at the buffet every day. I told the staff member to cut off my wrist band and return my money! Of course when I walked out, menu restaurants became available. My recommendation is management staff need to get out of the...

"Vista muy linda"

"El personal de cocina, o que sirve siempre está enojado. Contesta mal. Los meseros son otro boleto, ellos son muy atentos"

"On arrival I found the beach to be ankle deep in foul smelling seaweed. The pool was a construction zone with a film of cement dust covering all the pool chairs and the water. It was completely unusable. No attempt had been made by the hotel to inform me about this in advance. After numerous discussions with the reception staff eventually they moved me to another much better property of their 20.minutes walk from the downtown. I suggested they clean the seaweed themselves but they said it was...

"The apartment was very clean upon arrival, checkin was easy, (keys in a lock box). Lots to see and do everything within walking distance. The beach 5 min walk and a large grocery also 5 min away. If you have mobilty issues this place has 34 steps to walk up to get in. There was no housekeeping and no broom to sweep up all the fallen palapa grass from the roof of the apt which seems to fall daily."

"Nice staff"

"The ocean had a lot of red algae so we couldn’t swim in it, but the pools were amazing, so it really didn’t matter. Beautiful property!"

"We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

"Excellent établissement. Personnels très agréable. Je recommande fortement. Nous avons pris un supplément petit déjeuner chaud avec des œufs, omelette… vraiement EXCELLENT. Les hôtes nous avaient même préparés un feu de bois à côté de nos tentes et fournis des bonbons à faire griller. Les tentes était équipé de ventilateurs à l’intérieur."

"Best resort you will ever stay in. Quiet, relaxing, and beautiful. You will enjoy the pools and beach. While seaweed is a problem throughout the Mayan Riviera the Edition probably does the best job of keeping the beach clean and pristine."

"The property is beautifully maintained but the best part was the incredible staff. Everyone was so happy and friendly."

"This is a really hard review to write. The staff tried so hard to make sure everything was good, but at the first sign of us not being satisfied - they turned on us. You could tell we were “that Expedia couple who only gave 4 stars”… The beach is unusable and the seaweed is literally out of control… like 2-4ft high piles on the beach… right in front of the diamond club. Completely disgusting to look at and to smell. Not the hotel’s fault, but if you are going for a beach holiday- this is not...