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Ulasan tentang Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 2258 daripada 4497 ulasan" "
Penilaian 8 - Baik. 1200 daripada 4497 ulasan" "
Penilaian 6 - Boleh diterima. 521 daripada 4497 ulasan" "
Penilaian 4 - Lemah. 277 daripada 4497 ulasan" "
Penilaian 2 - Teruk. 241 daripada 4497 ulasan" "

8.8/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

8.4/10

Mesra alam

Ulasan

10/10 Cemerlang

Nancy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I liked how the three hotels were interconnected and that we could move back and forth freely amongst all three. I didn’t like that several of the restaurants were not open during our stay and neither was the spa. We were guests at the hotel at the front end of the week - Sunday through Wednesday.
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Jim

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice stay very handy to place to stay easy to get places.
Menginap 3 malam pada Mei 2024

8/10 Baik

Maria

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The pool area was so, so. Hot tub was shut down, and half of the up elevators were broken. Rooms are a bit small.
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

David

Everything
Menginap 3 malam pada Mei 2024

6/10 Boleh diterima

Jose

Carpet looks dirty and smells really bad
Menginap 1 malam pada Mei 2024

8/10 Baik

Mark

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Was very nice and quiet. Would stay again.
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Barbara, Las Vegas

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love staying at the Silver Legacy. It is a lovely property. I do not like paying the resort fees. We did not use any of those amenities except the free parking. It is excessive and, in my opinion, unnecessary. The property needs more safety measures. The surrounding area outside did not feel safe and was dirty. I realize this is not the fault of Caesar’s, but perhaps a city issue. Although we did see someone that we could tell did not belong in the hotel, trying to get on an elevator. Of course he did not have a key to use it, I do still consider this unsafe. Perhaps more security near the elevators. The room was comfortable and clean. The updated rooms are lovely.
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Baik

Susan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Connects to circus circus and el dorado hotel, walking indoors, rooms clean
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the great review!

10/10 Cemerlang

Bruce

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Free parking.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Greg

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
gambling here was higher limits and the pool should be much bigger but a decent place
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Cemerlang

Janice

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Brittney, Citrus Heights

Mengembara bersama pasangan
The room was clean, bed was comfortable. The casino had dirty elevators and walls. The staff in the restaurants and bars were nice. We really enjoyed our food in the brewery.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the great review!

6/10 Boleh diterima

Marv

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Check in was slow only 2 people to help 10-12 people in line. Check in process took a long time even though I booked rooms on line.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Baik

Susan Croy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice place.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

4/10 Lemah

Martin

Pengembara perniagaan
Sukakan: Kebersihan
Check in took too long. Only one staff member working. Others were chatting.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Cemerlang

Patrick

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff was very friendly and accommodating.
Menginap 4 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

6/10 Boleh diterima

Erika

Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Sarah, Whittier

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Overall nice area. From Cali so not use to the SC moving in casinos but love mid town and the walk ability to those restaurants and bars!
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the feedback.

10/10 Cemerlang

Cristina, Wheatland

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Loved cleanliness
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

10/10 Cemerlang

Richard

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and well cared for property. Excellent dining options. Look forward to rebooking on my next trip to Reno.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Jon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Not enough elevators and use for the number of people present. Should have handicap parking on More floors. Liked Self serve chaos, chicken and out.
Menginap 3 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the feedback.

10/10 Cemerlang

Dorothea

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The overall property was very well maintained and most enjoyable.
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Patrick

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Didn’t like the resort fee.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the feedback.

10/10 Cemerlang

Samantha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

10/10 Cemerlang

John

Sukakan: Kebersihan, kemudahan
Furnishings were clean with late model LED TV. Coffee dispenser however did not work. Carpet fibers was clean and did not have the carpet shampoo residue. Bedroom mattress could use sealed zipped cover to prevent bedbugs from seeking refuge. The pool and spa was clean and well appointed. Casino floor still had smokers.
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Baik

Lynn

Mengembara bersama pasangan
Property was clean, room was comfortable too. Too bad there were only two people helping with the check in process. The machine check in service does not work- very frustrating.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the feedback regarding the checkin process. We will share your feedback with our management team.

10/10 Cemerlang

Shelby Or Robert

Sukakan: Kebersihan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

10/10 Cemerlang

Ginger

Mengembara bersama keluarga
Staff was very helpful and friendly.
Menginap 4 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the great review!

10/10 Cemerlang

Savannah

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Was a great quick trip!
Menginap 1 malam pada Apr 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Shiela

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It's all good.
Menginap 3 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

10/10 Cemerlang

Brenda

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for the review.

10/10 Cemerlang

Susan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

4/10 Lemah

Korrie, Elko

Sukakan: Kebersihan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 21 Mei 2024
Thank you for the review.

8/10 Baik

Cynthia

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was good. We really enjoyed our stay.
Menginap 4 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for the review.

10/10 Cemerlang

Melvyn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for the review.

10/10 Cemerlang

Sara

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I love this place...is beautiful and the staff is friendly
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for the review.

6/10 Boleh diterima

Antonio

Sukakan: Kebersihan
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for the review.

2/10 Teruk

Kimberly, Concord

Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 17 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Baik

Richelle

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms are always great.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

8/10 Baik

Abigail

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great deal.
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

10/10 Cemerlang

Kristine

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was central to everything
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

10/10 Cemerlang

Greg

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We always stay there
Menginap 5 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

4/10 Lemah

Nigel

Mengembara bersama pasangan
Sukakan: Kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Worst customer service experience from the reception & Bell boy desk ever. Spoken to by Bell Boy desk so rudely I challenged their manner just to be given more rudeness. Reception desk staff scamming selective people for extra $30 for trying to check in a little earlier. Tried to do that to me & my wife, we declined & opted to wait the 20 minutes before no charge then watched as they allowed several older people check in with no hint or word about a charge. Given a room that had a view of a wall approx 10 feet from the window & the air conditioning units. Pain on door by lock showed an attempt to break in previously to that room (shame I can't upload photo's onto here). The 2 stars are given for the Valet customer service we received & for the Food Court for not trying to rip off people with stupidly priced food, so tasty & great service there. Casino floor was amazing, easy to get turned around in there but floor staff very friendly & helpful, Seems that the Reception & Bell Boy desk could learn a thing or 2 from them about customer service. Would I stay again? NO, customer service should be the same throughout. Worst experience of our 16 day touring holiday, glad we were only there for 3 days, will try a different hotel if we are back in that area again. Decor is old & tired looking throughout the hotel & rooms. Casino vibrant & alive. Lots of homelessness in the area & constantly coming in to the Casino area. Experience ruined by poorly trained hotel staff.
Menginap 3 malam pada Apr 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Cemerlang

Randall Wayne, Muscatine

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I was disappointed that some of the restaurants that used to serve delicious chicken noodle soup no long did. I was unable to find any soups that I liked.
Menginap 4 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Cemerlang

Chris

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

4/10 Lemah

Gary Christopher

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The Silver Legacy is a shadow of its former self. There are hard working people who have little or no training. Food prices have gotten out of hand and put a damper on family meals. Machines are scarce. The magic is gone as you can feel them nickel and dime your wallet. Its convenient if you have a bowling tournament. But the love of just being at the Silver Legacy has died with COVID. I'll remember the good times, but wont be bacķ.
Menginap 3 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Cemerlang

Karina

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

6/10 Boleh diterima

doranne

Mengembara bersama keluarga
it was convenient
Menginap 3 malam pada Apr 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the feedback.

10/10 Cemerlang

Sophia, San Francisco

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for the review.

6/10 Boleh diterima

Mei Ieng

Housing keeping is unable to provide room service for hot water so I am prepare milk from baby formula.
Menginap 1 malam pada Apr 2024
Respons daripada Donald C. pada 14 Mei 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,