Sensira Resort & Spa Riviera Maya – All Inclusive

Hartanah 4.5 bintang
Hotel mewah di pantai, dengan 4 kolam renang terbuka

Pilih tarikh untuk melihat harga

Ulasan

8.4 daripada 10
Sangat baik

Kemudahan popular

  • Di pantai persendirian
  • Kolam renang
  • Tab panas
  • Merangkumi semua
  • Spa
  • Termasuk parkir
Harga semasa ialah RM1,411
RM1,722 jumlah
termasuk cukai & fi
19 Jan - 20 Jan

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 12 daripada 12 bilik

Room Standard with Sea View

  • 43 meter persegi
  • Pemandangan laut
  • Boleh menampung 3

Double Room Standard with Sea View

9.0 daripada 10
Hebat
(2 ulasan)
  • 43 meter persegi
  • Pemandangan laut
  • Boleh menampung 4

Family Room -5 guests- Superior with Side Sea View

  • 50 meter persegi
  • Pemandangan sebahagian laut
  • Boleh menampung 5

Room Superior with Sea View

  • 54 meter persegi
  • Pemandangan laut
  • Boleh menampung 2

Room Premium with Sea View

  • 56 meter persegi
  • Pemandangan laut
  • Boleh menampung 2

Agatha King

8.8 daripada 10
Cemerlang
(129 ulasan)

Sorotan

Balkoni
Penyaman udara
Katil bayi/kot percuma
Item bar mini percuma
TV skrin rata
Menu bantal
Peralatan tempat tidur premium
Katil berlapik
  • 43 meter persegi
  • Pemandangan laut
  • Boleh menampung 3
  • 1 Katil Raja (King)

Amber Room

9.4 daripada 10
Luar biasa
(36 ulasan)

Sorotan

Balkoni
Tab panas persendirian tertutup
Penyaman udara
Item bar mini percuma
TV skrin rata
Menu bantal
Langsir/tirai gelap terus
Katil berlapik
  • 43 meter persegi
  • Pemandangan laut
  • Boleh menampung 2
  • 1 Katil Raja (King)

Agatha Queen

8.6 daripada 10
Cemerlang
(169 ulasan)

Sorotan

Balkoni
Penyaman udara
Katil bayi/kot percuma
Item bar mini percuma
TV skrin rata
Menu bantal
Peralatan tempat tidur premium
Katil berlapik
  • 43 meter persegi
  • Pemandangan laut
  • Boleh menampung 4
  • 2 Katil Ratu (Queen)

Sapphire Room

8.0 daripada 10
Sangat baik
(62 ulasan)

Sorotan

Balkoni
Penyaman udara
Katil bayi/kot percuma
Item bar mini percuma
TV skrin rata
Menu bantal
Peralatan tempat tidur premium
Katil berlapik
  • 50 meter persegi
  • Pemandangan laut
  • Boleh menampung 5
  • 1 Katil Raja (King) dan 1 Katil Dua Tingkat Bujang

Sapphire, 2 Bedrooms

9.0 daripada 10
Hebat
(9 ulasan)

Sorotan

Balkoni
Penyaman udara
Katil bayi/kot percuma
Item bar mini percuma
TV skrin rata
Menu bantal
Katil berlapik
Peralatan tempat tidur premium
  • 75 meter persegi
  • 2 bilik tidur
  • Pemandangan sebahagian lautan
  • Boleh menampung 7
  • 1 Katil Raja (King), 1 Katil Ratu (Queen) dan 1 Katil Dua Tingkat Bujang XL

Ruby Suite

9.8 daripada 10
Luar biasa
(21 ulasan)

Sorotan

Balkoni
Tab panas persendirian tertutup
Penyaman udara
Item bar mini percuma
TV skrin rata
Menu bantal
Langsir/tirai gelap terus
Katil berlapik
  • 58 meter persegi
  • Pemandangan laut
  • Boleh menampung 2
  • 1 Katil Raja (King)

Amber 2 Queen beds

10.0 daripada 10
Luar biasa
(5 ulasan)

Sorotan

Balkoni
Penyaman udara
Item bar mini percuma
TV skrin rata
Menu bantal
Langsir/tirai gelap terus
Katil berlapik
Peralatan tempat tidur premium
  • Pemandangan laut
  • Boleh menampung 3
  • 2 Katil Ratu (Queen)
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!

Tentang kawasan sekitar

Peta
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Tempat berdekatan

  • Taman Marin Nasional Puerto Morelos - 5 min berjalan kaki - 0.4 km
  • Pantai Puerto Morelos - 14 min memandu - 6.4 km
  • Pantai Ojo de Agua - 17 min memandu - 9.2 km
  • Dataran Bandar Puerto Morelos - 17 min memandu - 9.6 km
  • Kelab Golf Moon Palace - 27 min memandu - 15.8 km

Bergerak

  • Cancun, Quintana Roo (CUN-Lapangan Terbang Antarabangsa Cancun) - 22 minit memandu

Restoran

  • ‪Le Chique - ‬7 min memandu
  • ‪Preferred Club Bar - ‬7 min memandu
  • ‪Frank & Lola's Italian Trattoria - ‬6 min memandu
  • ‪Spoon - ‬7 min memandu
  • Lobby Bar

Tentang hartanah ini

Sensira Resort & Spa Riviera Maya – All Inclusive

Mewah bagi hotel merangkumi semua
Manfaatkan akses taman air percuma, kelab malam dan bar kolam di Sensira Resort & Spa Riviera Maya – All Inclusive. Nikmatilah urut, rawatan dan rias kuku tangan dan kaki dan Aromaterapi di Inspiration Spa, tapak spa. Masakan antarabangsa restoran bufet di tapak, La Pergola, menawarkan sarapan, makan tengah hari, makan malam dan menu kanak-kanak. Kelas yoga ditawarkan di gimnasium 24 jam; perkara lain untuk dilakukan termasuk mendaki batuan dan luncur kabel. Kekal terhubung melalui akses Internet wayarles percuma dan tetamu boleh mencari kemudahan lain seperti kedai mudah beli dan konsert dan siaran langsung.
Anda juga akan menikmati manfaat seperti:
  • 4 kolam renang terbuka dan kolam kanak-kanak, bersama dengan gelongsor air, kabana percuma dan kerusi lepak pantai
  • Percuma letak kenderaan sendiri
  • Gelanggang tenis terbuka, penjagaan anak/bayi (surcaj) dan bantuan pelancongan/tiket
  • Stesen komputer, dewan tari-menari dan permainan
  • Ulasan tetamu memberikan kata-kata yang amat baik tentang kemudahan mesra keluarga, kolam renang dan kakitangan yang mesra
Ciri-ciri bilik
Semua 359 bilik mempunyai keselesaan seperti peralatan tempat tidur premium dan menu bantal, serta manfaat seperti peti besi muat komputer riba dan penyaman udara. Ulasan tetamu memberikan kata-kata positif tentang kebersihan, bilik yang luas bilik di hartanah.
Lagi kesenangan di semua bilik termasuk:
  • Berbilang bilik mandi dengan hulu semburan mandi hujan dan kelengkapan dandanan diri berjenama
  • 43-inci TV skrin rata dengan saluran kabel
  • Almari pakaian, balkoni dan setiap hari

Butiran merangkumi semua

Hotel ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).

Anugerah dan gabungan

Hartanah ini merupakan ahli Hotel Terulung Di Dunia.

Hartanah serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Tempat letak kenderaan sendiri selamat percuma di tapak hartanah
  • Letak kenderaan sendiri di tapak adalah terhad
  • Tempat letak kenderaan mudah diakses kerusi roda tersedia

Makanan dan minuman

  • 1 bar tepi kolam
  • 1 bar/ruang istirahat
  • 1 kedai kopi/kafe
  • 1 restoran
  • Bar/deli snek
  • Kopi dan teh di kawasan umum

Restoran di tapak hartanah

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Aktiviti menarik

  • 1 gelanggang tenis terbuka
  • 1 tab panas
  • 4 kolam renang terbuka
  • Beli-belah
  • Bilik permainan/arked
  • Bola sepak meja
  • Gelongsor air
  • Gimnasium 24 jam
  • Golf mini
  • Hoki udara
  • Kelab kanak-kanak percuma
  • Kelab malam
  • Kelas yoga
  • Kolam kanak-kanak
  • Konsert/persembahan langsung
  • Luncur kabel
  • Meja biliard/pool
  • Mendaki tembok
  • Permainan
  • Pingpong
  • Spa perkhidmatan penuh
  • Taman air percuma
  • Taman permainan
  • TV di ruang bersama

Mesra keluarga

  • 4 kolam renang terbuka
  • Akses taman air percuma
  • Aktiviti terselia percuma untuk kanak-kanak
  • Bar/deli snek
  • Bilik permainan/arked
  • Gelongsor air
  • Golf mini
  • Kedai runcit/mudah beli
  • Kelab kanak-kanak percuma
  • Kemudahan dobi
  • Kolam kanak-kanak
  • Mainan bayi
  • Mainan kanak-kanak
  • Penjagaan anak/bayi (surcaj)
  • Permainan kanak-kanak
  • Taman permainan
  • Trampolin

Kemudahan

  • ATM
  • Kedai hadiah/gerai surat khabar
  • Kedai runcit/mudah beli
  • Kemudahan dobi
  • Meja/kaunter hadapan 24 jam
  • Peti besi di meja/kaunter hadapan
  • Salun rambut
  • Tempat simpanan bagasi

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Kakitangan berbilang bahasa
  • Pakej lamaran/romantik
  • Pengemasan (harian)
  • Perkhidmatan "turndown"
  • Perkhidmatan cucian kering/dobi
  • Perkhidmatan perkahwinan
  • Perkhidmatan rencam
  • Pertukaran cadar (atas permintaan)
  • Pertukaran tuala atas permintaan
  • Porter/tukang angkut

Perkhidmatan perniagaan

  • 3 bilik mesyuarat
  • Pusat perniagaan 24 jam
  • Pusat persidangan (ruang seluas 629 meter persegi)
  • Stesen komputer

Kawasan luar

  • Di pantai persendirian
  • Kabana kolam percuma
  • Kerusi lepak tepi kolam

Spa perkhidmatan penuh

  • 9 bilik rawatan
  • Aromaterapi
  • Bilik rawatan pasangan
  • Bilik wap
  • Rawatan muka
  • Rias kuku tangan/kaki
  • Sauna
  • Spa dibuka setiap hari
  • Tab panas
  • Urutan tisu dalam
  • Urutan tuaman batu

Kebolehcapaian

  • Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
  • Laluan bebas tangga ke pintu masuk
  • Laluan ke lif mudah diakses kerusi roda
  • Lif
  • Meja khidmat rencam mudah diakses kerusi roda
  • Meja pendaftaran mudah diakses kerusi roda
  • Mudah diakses kerusi roda (mungkin mempunyai batasan)
  • Pusat perniagaan mudah diakses kerusi roda
  • Restoran mudah diakses kerusi roda
  • Tempat letak kenderaan mudah diakses kerusi roda

Lain-lain

  • Dewan bankuet
  • Dewan besar
  • Dewan sambutan
  • Dibina pada 2020
  • Hartanah bebas asap rokok
  • Pendiangan di lobi

Kemudahan bilik

Bilik tidur

  • Langsir gelap terus
  • Menu bantal
  • Peralatan tempat tidur premium
  • Tilam berlapik

Bilik mandi

  • Berus gigi dan ubat gigi (atas permintaan)
  • Bilik mandi persendirian
  • Hulu semburan mandi hujan
  • Jubah mandi
  • Kelengkapan dandanan diri berjenama
  • Kertas tandas
  • Pancuran mandi
  • Pengering rambut
  • Sabun
  • Selipar
  • Syampu
  • Tuala disediakan

Hiburan

  • Dok iPod
  • TV skrin rata 43-inci dengan saluran kabel

Makanan dan minuman

  • Air botol percuma
  • Bar mini berisi percuma
  • Pembancuh espreso

Lain-lain

  • Kemasukan kunci mudah alih
  • Panggilan tempatan percuma
  • Penyaman udara
  • Penyesuai elektrik
  • Peti besi muat komputer riba
  • Seterika/papan seterika
  • Telefon

Dasar

Daftar masuk

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari

Arahan daftar masuk khas

Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik

Kaedah akses

Kaunter hadapan dengan kakitangan

Haiwan peliharaan

Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tidak tersedia

Jenis bayaran hartanah

Maklumat penting

Fi

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Cukai bandar raya dikenakan: USD 3.79 setiap penginapan semalam

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Transaksi tanpa tunai tersedia
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api dan pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Perkara yang kami harus menyebut

Tempahan diperlukan untuk rawatan spa; tempahan boleh dibuat dengan menghubungi hartanah sebelum ketibaan, menggunakan maklumat hubungan pada pengesahan tempahan
Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan di hartanah ini

Hartanah juga dikenali sebagai

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Soalan lazim

Adakah Sensira Resort & Spa Riviera Maya – All Inclusive mempunyai kolam?

Ya, hartanah ini mempunyai 4 kolam renang terbuka dan kolam kanak-kanak.

Berapa kos yang diperlukan untuk menginap di Sensira Resort & Spa Riviera Maya – All Inclusive?

Setakat 13 Jan 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Sensira Resort & Spa Riviera Maya – All Inclusive pada 19 Jan 2026 bermula serendah RM 1,410.82, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Sensira Resort & Spa Riviera Maya – All Inclusive mesra haiwan kesayangan?

Tidak, haiwan kesayangan tidak dibenarkan di hartanah.

Berapakah fi parkir di Sensira Resort & Spa Riviera Maya – All Inclusive?

Letak kenderaan sendiri adalah percuma di hartanah ini.

Apakah masa daftar masuk di Sensira Resort & Spa Riviera Maya – All Inclusive?

Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: pada bila-bila masa.

Apakah masa daftar keluar di Sensira Resort & Spa Riviera Maya – All Inclusive?

Daftar keluar adalah jam 12:00 tengah hari.

Adakah manfaat merangkumi semua tersedia di Sensira Resort & Spa Riviera Maya – All Inclusive?

Ya, hartanah ini merangkumi semua.

Di manakah terletaknya Sensira Resort & Spa Riviera Maya – All Inclusive?

Terletak sesuai di pantai, hotel Puerto Morelos ini hanya beberapa langkah dari Petempich Bay dan Taman Marin Nasional Puerto Morelos. Pantai Puerto Morelos adalah 1.8 bt (2.9 km) jauhnya.

Ulasan

Sensira Resort & Spa Riviera Maya – All Inclusive Ulasan

8.4

Sangat Baik

8.8

Kebersihan

8.4

Kemudahan

8.8

Kakitangan & perkhidmatan

8.6

Mesra alam

8.4

Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 1141 daripada 2166 ulasan
Penilaian 8 - Baik. 515 daripada 2166 ulasan
Penilaian 6 - Boleh diterima. 243 daripada 2166 ulasan
Penilaian 4 - Lemah. 132 daripada 2166 ulasan
Penilaian 2 - Teruk. 135 daripada 2166 ulasan

Ulasan

6/10 Boleh diterima

Andrew

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The room was nice, but small and lacked opportunity for privacy of traveling with a family. Views are great from all rooms. Staff was friendly and helpful but they lacked numbers. More staff needed in general. Amenities were good. Mini putt & kids club was great. Swim up bar was closed all week which was a downer. The beach is muddy and not really swimmable. Sad for the kids. There were a few misses, and you had to go through the manager of the concierge if you needed something done.
Menginap 5 malam pada Dis 2025

10/10 Cemerlang

Boris Montana

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great service.
Menginap 7 malam pada Nov 2025

10/10 Cemerlang

blake

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
All around great resort for adults and children!
Menginap 7 malam pada Jan 2026

10/10 Cemerlang

Christy Lynn

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything was beautiful, clean, maintained. The food was delicious. The activities for the kids were amazing. The only downside is it is not close to anything. Highly recommend if looking for a very relaxing safe vacation
Menginap 5 malam pada Jan 2026

6/10 Boleh diterima

Karie Ka yee

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The resort is more of a hotel vibe than an actual resort. It’s quite small and the hotel grounds and rooms itself were well maintained and clean. The staff were great but what made the experience mediocre was the service experience. There seems to be a line for everything at the hotel. A small line up for things is to be expected but this was beyond that, for example, to get food at the beachside grill took on average 40 mins. They made the mains all made to order vs having some of the food out like buffet style. To even get basic things such as fries and burgers took 40 mins. They kept guacamole beyond the counter, so while the chips were out, you had to wait to get the guacamole. Same applied to the buffet, there’s a line for everything because they had 1 person cooking and this poor staff is working as fast as they can, but it’s impossible to keep up with the demand. Something also strange is that there’s never any bacon out in the buffet, you had to lineup at the omelette station to ask for it. Same goes for the bar, it’s understaffed Also, there’s constant lack of beach towels, they would run out of towels mid day at the towel shack and you would have to wait an hr or more for a change of towel. For some reason when you place towels in the floor in your room for switching, they do not replace it with clean towels. It’s like there’s a scarcity in towels, we had to call multiple times because we did not have bath towels. And it would require several calls
Menginap 5 malam pada Dis 2025

8/10 Baik

GUOLIANG

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I think overall this is.a great hotel for a relaxed vacation, especially in the winter months. It is located on a private beach, with a lot of good amenities. We enjoyed the pools, water slides, tennis court, and mini-golf, We really liked the food and drinks of all the restaurants. I think the servers in the restaurants, at various amenities, and for cleaning the rooms are all very nice and hard working. I appreciated their service and friendliness.
New Year’s Eve from my hotel room
Menginap 7 malam pada Dis 2025

4/10 Lemah

Jinli

Mengembara bersama keluarga
Sukakan: Kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Cons Buffet was closed one night which is unbelievable. Place was dirty and under stuffed. Long wait for snack bar. Shower room was not sealed well and it kept flooding 30%of our room. I talked to two other family and they complained the same problem which means this could be happening to a lot of rooms. Ocean is brown with seaweeds The road to hotel is extremely bumpy 12pm they were out of beach towels and wait for two hours Service is not excellent some stuffs are not friendly They have no avocados and berries which was disappointing
Menginap 5 malam pada Jan 2026

10/10 Cemerlang

Elena

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
It was a very nice for family Vaca
Menginap 4 malam pada Dis 2025

10/10 Cemerlang

Ben

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Sandy was especially helpful with regards to a room key.
Menginap 4 malam pada Dis 2025

4/10 Lemah

Alonso Madero

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Por mismo precio, muchas mejores opciones en Riviera maya y Cancún. Hotel “chafa” que da mal alcohol y mala comida para incrementar sus márgenes
Menginap 5 malam pada Jan 2026

4/10 Lemah

Kristeen

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
The food was not quality. The Mexican Restaurant was absolutely horrible quality., the hostess was rude. The room.i booked was not available, however, they did not notify me. Instead i realized it once i checked into the room. Low staff made wait times extremely long.
Menginap 3 malam pada Jan 2026

6/10 Boleh diterima

Brittany

Tidak sukakan: Kebersihan
The entrance is stunning, the lobby and view from the lobby are absolutely beautiful. Christmas eve was fantastic, the food at the steak house was incredible, the buffet was good though lacking the variety most expect to see at an all inclusive. It felt like it was all down hill from that point forward. The beach was absolutely disgusting from our first day to the day before we left it wasn't taken care of AT ALL. No clean up of seaweed, sludge, logs or trash and the result was a beach area we found unusable and a stench that was not only overwhelming at the beach but permeates up into the kids club area and was mildly nauseating. Despite the smell, which I could barely handle, my son absolutely loved the kids club and the wonderful ladies there, they were truly a highlight of the resort. From Christmas forward the food at the buffet got progressively worse, with everything being either lukewarm, cold or in a few instances completely under cooked, to the point where I got a half frozen scallop right off the grill and had to ask them to please continue cooking it. When I asked the gentleman to do so he seemed rather irritated at the request. The snack bar food was all cold unless you got to it the moment it was put out but the made t
Menginap 7 malam pada Dis 2025

8/10 Baik

Bhupinder

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Room was nice, a la carte was good. Buffet options could be better. Include more gluten free options and consider dietary restrictions for guests staying at the resort.
Menginap 5 malam pada Dis 2025

6/10 Boleh diterima

CHRISTINE M

Lost some personal brand clothing and some crocs. Discovered the loss
Menginap 9 malam pada Dis 2025

6/10 Boleh diterima

Dong Min

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year. Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad. One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children. The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal. We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported. In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.
Menginap 7 malam pada Dis 2025

6/10 Boleh diterima

jeffrey william, Orlando

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I have stayed a number of resorts in the Riviera Maya area, this resort was definitely lacking on customer service compared to every single other one I have been to. The staff at the front desk and the dining areas are just not very friendly or helpful. For example, when we checked in, the guy who checked us in literally did not tell us a single piece of information about the hotel...dinning information, where to find things, etc. Not a big deal, but definitely strange. There are 3 al a cart restaurants and the buffet, the buffet could definitely use some improvements for dinner, and getting a seat at the 3 other restaurants can quite difficult/impossible. Most of the waiters we had during our stay were not very friendly, and would not really come around much at all, until after you were done, and then they would wait around for a tip. The most frustrating part of our stay here was the pool situation, every single lounger or chair was taken with people's towels by 7am every single morning. The hotel did nothing about people doing this, so people would just leave their things at the chairs all day long and there would never be anywhere to sit by the pool. The beach would usually have seating available, but the beach here is not swimmable, since the water was completely brown and full of debris...and according the the people who worked here, this is more common than not for their location, which is unfortunate.
Menginap 5 malam pada Dis 2025

4/10 Lemah

Louise

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
We would never stay at this hotel again. Check-in took forever, lots of waiting, and relatively unfriendly staff. Food: mediocre at best and in order to get any food you had to wait in line 30 minutes to an hour and even when it was your turn there was a high chance that they were out of what you wanted to order. Their system for dining was terrible. There is a cafeteria style restaurant that had the same thing every day and most of the food had been sitting there forever and was flavorless and boring. The other dining options were a Mexican restaurant, Italian res
Menginap 7 malam pada Dis 2025

10/10 Cemerlang

Gerardo

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Me gustó la alberca sólo q un poco fría, la comida estaba rica pero pueden variar un poco más.
Menginap 5 malam pada Dis 2025

6/10 Boleh diterima

Jessica, Greenville

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
need more restaurants options and more activities as week as pool chairs and towels .
Menginap 5 malam pada Dis 2025

6/10 Boleh diterima

Sherma

Tidak sukakan: Kemudahan
It is very much for kids and families. The food wasn’t great and the beach is terrible water is brown and not a good view
Menginap 3 malam pada Dis 2025

6/10 Boleh diterima

Rohin Krishnan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The overall experience at Sensira was quite positive. The food was delicious, housekeeping was excellent, and there were plenty of kid friendly.activities in the kids clubs and water park to partake in. However there were a few deficiencies for us as a family of vegetarians with small children to note as well. 0) Checkin: Was marred by the lack of a crib which was confirmed multiple times pver chat with the Sensira staff prior to arrival. As we arrived late, we asked for room service to bring some fruit and yogurt to our room. For this, we were charged $10 per visit - very odd for an all incisive to be charging for things they could easily bake into their room rate. 1) Food: Vegetarian food at rhe buffet was minimal and there was cross contamination when.preparing eggs, or any fried items. There was inconsistent usage of signage which made it hard to tell if the items were prepared in chicken stock or had seafood ingredients, or were truly vegetarian. The restaurants all had vegetarian menus, which compensated for this slightly, but getting a reservation at those restaurants was not an option, as we were told to stand in line to get a table, sometimes for an hour. The buffet also frequently had lineups. 2) Pool: was fridgid to the point of being almost unswimmable. I'm not sure why they wont just heat it. To be fair the kids pool was shallower and warmer, but still freezing. Their waterpark was great for our 5 and 2 year old, but simply too cold to enjoy.
Menginap 6 malam pada Dis 2025

2/10 Teruk

Mehdi Rakan

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The staff is rude.. you need to call room service over 10 times for someone to answer. The buffet is a long line because staff is short and never clean tables. They don't keep the resort clean. Never have towels always short. Need to wake up around 6am to find a lounge chair next to the pool. Wouldn't go there again
Menginap 5 malam pada Dis 2025

6/10 Boleh diterima

Adrialys, Doral

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
This was our first time in this resort and this part of town. As you drive into the road that leads to the hotel the road was in poor shape. Horrible shape, so much so that in one of our tours the road pavement was so damaged, that my head touxh the celing of the van. As we got to the hotel, the check in experience wasnt the best and our little nightmare began. I want to point out and make it clear, the staff was amazing, specially isabel the lifeguard, she made our stay so nice, everyone in the pergolas reataurant, and our housekeeping staff. However, there are only three restaurants available, you can only make reservations for one of them. We had to wake up at 8 , to get reservationa for the steak restaurant, but if your reservation was foe 8, youll get in almost at 8:45. The other restaurants is as you come, so youll be makimg the line for a long time specially in high season. The pool area, we tried waking up early to get a spot and we were never able to find a bed. There was only one hot tub in the adults only zone, and if youre in the adult zone kids will still go by. The pools are not heated and this time of year given the position of the pools and the wind. It was hard to enjoy a pool day. The staff is great, but also exploided by the hotel. Given the amount of guest vs the amoint of employee, everything was overwhelming, my youngest had a blast but my oldest found it hard to find something fun to do. There is no turned down service.
Menginap 7 malam pada Dis 2025

4/10 Lemah

Anne Marie

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
This was probably one of the worst experiences I’ve had at a resort. The swim up bar never opened, never enough chairs, hours to get into any restaurant when there were multiple open tables -they were just so understaffed that it made it impossible to serve the amount of people at the resort. The one night they did make up for our issues by giving us a nice dinner and our server Alex by the pool was fantastic. The kids did enjoy themselves as well. The state of the resort had mold all over and dirty floors in our friend’s room. It’s a shame because the resort has great potential but whoever is running it dropped the ball. I wouldn’t recommend until they are staffed properly and clean up the resort.
Menginap 5 malam pada Dis 2025

2/10 Teruk

Stefanny M

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kemudahan
Everything was awful. We booked a 7 day trip and left after 3 days. This isn’t a 5 stars at all. 2 at best. It’s dirty, food quality is awful, bad service and beach is nasty. Do not waste your time or money. Hotel did agree to refund the unused nights but now disputing with expedia to give me my money back and it’s a nightmare to deal with !!!!
Menginap 6 malam pada Dis 2025