Hotel Menyeluruh di Riviera Maya

"Overall, our experience at Barcelo was good. The restaurants were great, the resort is stunning, very clean, etc. However, there are things that could be worked on that could make it better. I did feel like the service could’ve been a bit better. Normally at other hotels we stayed at in Cancun the servers working the pool area constantly asked how they can help you. During our stay here we got asked about twice. Also, normally at other stays when they drop off the luggage in your room, the...

"Personal muy amable, todo excelente"

"Excelente servicio, todos super atentos y pendientes de lo que puedes necesitar. Totalmente recomendable"

"We loved our stay everyone was very kind and always ready to help us out with everything we need!"

"I was extremely disappointed with my stay at the Maya Palace. While the property itself is beautiful, the overall experience fell far below expectations. The biggest issue was the cleanliness and maintenance. Common areas and parts of the resort often felt neglected, and our room wasn’t consistently cleaned to the standard you’d expect from a resort of this caliber. We also dealt with maintenance issues that took far too long to be addressed. Like our room AC that we called in 3 different times...

"Overall, the stay was great. The staff was top notch and very friendly. We would definitely visit this Riu in the future. Only snafu we had was our transportation from the airport to the hotel. We thought we had a shuttle in our package. Unfortunately, we did not. We spoke to the guys at the RIU kiosk outside airport and they were extremely rude and not helpful at all. We were forced to take a very sketchy, overpriced, and uneasy cab ride to our resort. Other than this speedbump the...