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"Staff were great"

"Overall very good. Clean and comfortable room. Good service by staff. Location was central in Patong. Room service food was not great, though. Lemon grass soup was average at best. Ordered breakfast and it arrived lukewarm at best. "

"The breakfast was amazing, the rooms were clean and well kept all through the stay. Pool had a beautiful view of the beach as well with clean amenities. "

"Exceptional Stay at Marriott Merlin Beach Phuket Our family had an absolutely wonderful stay at the Marriott Merlin Beach Phuket! From the moment we arrived, the staff were incredibly friendly, welcoming, and always smiling. Their warmth and attentiveness made us feel right at home. We were particularly touched by the thoughtful touches for families — our children loved the extra gowns, slippers, bath bombs, and kids’ activity bags provided specially for them. It’s those small, genuine gestures that make such a big difference. The food selection was excellent, offering a wide range of delicious options. We did encounter a small hiccup when a halal-labelled item was initially cooked on the same surface as pork, but the way the team handled it truly stood out. Rather than dismissing the concern, they took it seriously, addressed it immediately, and ensured all future dishes were prepared separately. They were problem-solving focused, sincerely apologetic, and even offered thoughtful little extras to make up for the oversight — a gesture we deeply appreciated. We also loved the amazing Halloween celebrations, which were full of creativity, festive energy, and wonderful themed treats — a highlight for both kids and adults! The resort’s coral beach is absolutely beautiful, especially for those who enjoy snorkeling or exploring marine life. While it’s not ideal for swimming due to the coral, it’s still a lovely and unique feature that adds to the resort’s charm."

"Very nice room and customer services was amazing "

"Such a wonderful hotel! Great location with lots to do within walking distance. Good to be within a more quiet street which also felt safer than being along the main roads. Was lovely to get a room upgrade to a suite, it was absolutely amazing!! The buffet breakfast had so many options and was quite nice. I’d recommend to all my family and friends and will definitely stay here again! "

"Room needs to be updated"

"Very nice room / hotel. Staff were very friendly and helpful."

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