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Hermess Hotel

2.5 star property
Travelers find seamless stays with free parking and concierge service at this convenient hotel just steps from Aeon Mall Bukit Indah

Choose dates to view prices

Hermess Hotel sits in Bukit Indah, combining comfort with practicality for visitors. Guests connect to in-room WiFi while enjoying thoughtful conveniences like on-site laundry facilities and secure luggage storage that make extended stays easier.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive King Room

Soundproofing, iron/ironing board, free WiFi

Executive King Room

Highlights

Soundproofed
Air conditioning
LED TV
Bathrobes
Private bathroom
Free bottled water
Digital channels
Desk
  • 14 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Soundproofing, iron/ironing board, free WiFi

Family Room

Highlights

Soundproofed
Air conditioning
LED TV
Bidet
Private bathroom
Designer toiletries
Bathrobes
Free bottled water
  • 15 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior King Room

Soundproofing, iron/ironing board, free WiFi

Superior King Room

Highlights

Soundproofed
Air conditioning
LED TV
Bathrobes
Private bathroom
Free bottled water
Digital channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Soundproofing, iron/ironing board, free WiFi

Superior Twin Room

Highlights

Soundproofed
Air conditioning
LED TV
Bathrobes
Private bathroom
Free bottled water
Digital channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds
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About the area

Located in Bukit Indah neighbourhood, Hermess Hotel is connected to a shopping centre. Sutera Mall and Paradigm Mall Johor Bahru are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit LEGOLAND® Malaysia and Austin Heights Water & Adventure Park. Night Safari and Singapore Zoo are not to be missed. Spend some time exploring the area's activities, including golfing. Visit our Johor Bahru travel guide
Map
51, 53 & 55, Jalan Bestari 1/4, Taman Nusa Bestari, Johor Bahru, Johor, 81300

What's nearby

  • Aeon Mall Bukit Indah
    1 min drive - 1.5 km
  • Sutera Mall
    4 min drive - 4.2 km
  • Paradigm Mall Johor Bahru
    6 min drive - 6.0 km
  • KSL City Mall
    16 min drive - 15.3 km
  • Johor Bahru City Square
    18 min drive - 16.8 km

Getting around

  • Kempas Baru Station
    11 min drive
  • Senai International Airport (JHB)
    29 min drive

Restaurants

  • Din Kee Beef Noodle
    13 min walk
  • 大成渌渌
    12 min walk
  • Soul Thai Restaurant Bistro
    6 min walk
  • CrazyMike 麥可瘋 Family KTV
    12 min walk
  • Kang Bee Hoong 慷美峰烧腊鸡饭
    8 min walk

About this property

Hermess Hotel

Hotel near Sutera Mall
Hermess Hotel provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • A 24-hour front desk, luggage storage and concierge services
Room features
All guest rooms at Hermess Hotel feature thoughtful touches, such as air conditioning and bathrobes, as well as amenities, such as free WiFi and sound-insulated walls.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LED TVs with digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

More

  • 3 buildings
  • 3 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hermess Hotel
Hermess Hotel Johor Bahru
Hermess Johor Bahru
Hotel Hermess
Hermess Hotel Hotel
Hermess Hotel Johor Bahru
Hermess Hotel Hotel Johor Bahru

Frequently asked questions

Is Hermess Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hermess Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hermess Hotel?

Check-in begins at 2 PM.

What time is check-out at Hermess Hotel?

Checkout is at noon.

Where is Hermess Hotel located?

Located in Bukit Indah, this hotel is 1.4 mi (2.3 km) from Aeon Mall Bukit Indah and 2.8 mi (4.5 km) from Sutera Mall. Sireh Park and Hutan Bandar MPJBT are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hermess Hotel Reviews

7.6

Good

7.8

Cleanliness

6.6

Location

7.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 98 reviews
Rating 8 - Good. 39 out of 98 reviews
Rating 6 - Okay. 18 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 7 out of 98 reviews

Reviews

2/10 Terrible

Ong

Disliked: Cleanliness, property conditions & facilities, room comfort

Fake marketing

The photo in the hotel.com is not real want. The marketing put fake photo. The hotel bed is too soft and the pillow also . I sleep for 1 night now whole body and neck pain .
Stayed 1 night in Jul 2022

4/10 Poor

Chee Kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower heater casing not properly installed, wires were exposed. No lift. Toilet not able to flush. No security and car needed to park in darkside
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Facilities good
Stayed 1 night in Apr 2021

4/10 Poor

Carmen

Disliked: Cleanliness, staff & service
Booked a non-smoking room but the room has a lingering cigarette smell when we first entered the room. Room towels were old and bedsheets had stains on it.. Acceptable for budget travellers i feel.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Paperwall

Everything was good except for the thin wall with gaps (windows). From the original design, it should be one big room but the owner divided it up to two rooms which the other end is a bigger window and the partition was not seal up properly with the window glass, leaving some gap there. You could hear the opposite room talking, sneezing, coughing and the phone ringing and vibrating the whole night. you can also smell the coffee they make in the morning... please do something about it. :(
Stayed 1 night in Jul 2019

8/10 Good

Emily

Liked: Cleanliness, amenities
My family feedback the staff in duty is not so friendly
Stayed 1 night in Apr 2019

2/10 Terrible

Prabakaran

Disliked: Staff & service

Reservations puzzled

Staff not aware of hotel.com reservations
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel..clean and comfort

Comfortable and quite place..easy to go anywhere..jusco..jb town even easy to looking for food
Stayed 1 night in Sep 2018

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel are easy to access to legoland,Sutera Mall.nearby have many good stalls and Massage shop.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

It's a good hotel, worth the money. The room was clean and the bed and pillows were amazing, totally had the best sleep. The staffs were friendly and polite.
Stayed 1 night in Apr 2018

4/10 Poor

SL

Disliked: Cleanliness, property conditions & facilities, room comfort

Dark room and broken bathroom wall and the cabinet

room is dark the bathroom wall broken and pipes exposed the sink cabinet has spoilt and the door will drop off when try to open overall poor
Stayed 2 nights in Mar 2018

8/10 Good

Jenice, Singapore

Liked: Cleanliness, staff & service, room comfort

Affordable Stay

Staffs were helpful and friendly! Able to recommend food delivery at the hotel reception. Was rather out of the way, not centralised area of JB. Though its quiet and not much traffic around the area! Did not provide a tissue box and the tv had some problems with connecting.
Stayed 1 night in Dec 2017

6/10 Okay

Kent

Liked: Property conditions & facilities

1 night stay is okie

We stay in family room(201) with 1 king & 1 single bed. Beds are good, but water heater is out of order. Some lights are not in working order. No window.
Stayed 1 night in Oct 2017

8/10 Good

Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Sep 2017

4/10 Poor

Edward Lim, JB

Liked: Cleanliness
Disliked: Room comfort

Inadequate fire escape signage

i hate the toilet. No glass shower screen. When taking shower water splatter all over the toilet. Advertisement did not state windowless room. Really hate windowless room. This hotel is basically a conversion of 3 storey shop lots to hotel. Pictures shown in Hotels.com ad not same as actual. Don't be fooled by photos posted.
Stayed 1 night in Sep 2017

2/10 Terrible

Gary, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience ever!!

This is the worst hotel we have ever paid for! My friend and I tried to check in at hotel at midnight but noticed booked the wrong date at one day before. Although the hotel checked that they do have room available, they refused to provide us the room out of goodwill and turned us away. I requested to the staff that I wish to talk to the manager over the phone but the manager hanged up even before I get to speak! What kind of customer service is this?!? We will definitely not book this hotel again! So unprofessional and not customer-oriented!
Stayed 1 night in Jul 2017

8/10 Good

johnny, chew

Liked: Cleanliness, staff & service

Your need a car to move around

Yes is clean and includes toiletries such as toothbrush n paste ... you need key card to access into the hotel. Your need to have car to move around that area.
Stayed 2 nights in Jun 2017

8/10 Good

LUVENIA

Liked: Staff & service, property conditions & facilities, room comfort

Please change your bath towels

Everything was great except the condition and cleanliness of bath towels and no tissues provided. Being only a 3 storeys hotel there are no lifts, so be prepared to climb stairs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Pleasant

6/10 Okay

Nice Stay, Good

Good

Generally ok.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for price.

Quiet stay.

8/10 Good

Wenwen, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their wifi was strong and good. Around the hotel got food shop and 7-11 is convenient. And night time got security guard outside the hotel to take look at car and they will reserve some parking for customer. Overall is good.

2/10 Terrible

Polinky, 新加波 大士

Disliked: Cleanliness, property conditions & facilities, room comfort

不夜城

従業員の皆さんは非常に丁寧でした。 が、 窓の無い部屋。 シーツにシワのあるベッド。 朝まで共鳴するホテル隣のディスコ。 お金を払って泊まるとこではありません。

4/10 Poor

Fiona, Singapore

Disliked: Cleanliness, staff & service, room comfort

Review for Hermess Hotel

Omy, the stay with small cockroaches! I stay there for 2 days, and I seen cockroach for 2 days! Furthermore is so noisy with the club downstair, only when we are going to sleep at 12 plus, then the loud music start! Please improve on the sound proof and cleanliness. Other than that the WIFI is strong! Good about that!

2/10 Terrible

peter, surabaya indonesia

Disliked: Property conditions & facilities, room comfort

Very very very basic

Basically just a room, no lift, no room service, no phone in room, no breakfast. Window in room sealed and totally blacked out. Music playing until 2am thank god it was only one night.