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Reviews of Geobay Hotel

3 out of 5
Geobay Hotel
PTD 103754, Jalan Indah 15/1, Bukit Indah, Johor Bahru, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 23 out of 94 reviews" "
Rating 8 - Good. 35 out of 94 reviews" "
Rating 6 - Okay. 19 out of 94 reviews" "
Rating 4 - Poor. 12 out of 94 reviews" "
Rating 2 - Terrible. 5 out of 94 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Au

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from SITI on 24 Nov 2022
Thank for staying with us.We appreciate your feedback.

4/10 Poor

Andy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from SITI on 30 Sept 2022
Thank for staying with us.We appreciate your feedback.

4/10 Poor

Andy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping issues
No daily cleaning up of bed rooms. Air condition and TV not working at most time.
Stayed 2 nights in Sep 2022
Response from SITI on 30 Sept 2022
Thank you very much for your kind attention.We will upgrade our services. Please come again

8/10 Good

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from SITI on 6 Jul 2022
Thank you staying with us. Please come again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Facts of hotel not accurate on hotel.com booking
The rates on hotel.com was almost 3 times the actual walk in rates at hotel. Even though hotel.com states free parking, actually there is no free parking. U park on the street and hope that no one comes to write u a ticket according to the hotel staff!! Phone was spoilt. There was leftover drinks in fridge from previous guest I supposed. Fridge was also not cold at all. Can’t call it a fridge. It’s almost like a “cupboard” Each room only has one key card and if u need more u need to pay , if u need any more stuff, u need to pay. Don’t book this through hotel.com Overall disappointed
Stayed 1 night in Jun 2022
Response from SITI on 6 Jul 2022
Thank you very much for your kind attention.We will upgrade our services. Please come again

10/10 Excellent

CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from SITI on 13 Jun 2022
Thank for staying with us.We appreciate your feedback.Please come again.

10/10 Excellent

CHENG

Liked: Cleanliness, property conditions & facilities, room comfort
Good to be back
Been 3 years since came back for stay due to covid restriction, feels good. Lots of parking lots for parking. Staff is friendly and able to communicate with simple English. Quick check in, clean lobby. Room is good & air-con is working well. Has got hot shower & a quiet place to stay overnight. Overall a good place for short staycation
Stayed 1 night in Jun 2022
Response from SITI on 10 Jun 2022
Thank for staying with us.We appreciate your feedback.Please come again.

10/10 Excellent

CHENG

Stayed 1 night in May 2022
Response from SITI on 1 Jun 2022
Thank you staying with us. Please come again.

6/10 Okay

lee

Liked: Cleanliness, staff & service, room comfort
Wifi is very bad,need to update
Stayed 3 nights in Apr 2022
Response from SITI on 24 May 2022
Thank you very much for your kind attention.We will upgrade our services. Please come again

8/10 Good

Teo

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2020
Response from SITI on 26 Feb 2020
THANK YOU

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from SITI on 26 Feb 2020
THANK YOU

8/10 Good

ANNIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n clean
Nice n clean hotel
Stayed 1 night in Jan 2020
Response from FAIZ on 27 Feb 2020
Thank you staying with us. Please come again.

8/10 Good

weng joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Siti on 31 Dec 2019
Thank you staying with us. Please come again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible stay
Terrible sound insulation makes deep sleeping impossible! What is absolutely ridiculous is that I was told at the front desk that credit card payment is not accepted. A lot of essential toiletries such as comb are missing. No trash bin.
Stayed 1 night in Nov 2019
Response from Siti on 12 Dec 2019
Thank you very much for your kind attention.We will upgrade our services. Please come again

8/10 Good

DW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Siti on 2 Dec 2019
Thank you very much

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Siti on 2 Dec 2019
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Siti on 8 Nov 2019
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Siti on 28 Oct 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Friendly. Clean. Feels safe to stay at this hotel.
Stayed 1 night in Oct 2019
Response from Siti on 28 Oct 2019
Thank you very much

8/10 Good

Reuben

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Found condom plastic on the floor 😂.
Stayed 1 night in Sep 2019
Response from Ain on 20 Sept 2019
Thank for staying with us.We appreciate your feedback.

8/10 Good

DW

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location n next to eateries, car wash n massage
Stayed 1 night in Sep 2019
Response from Siti on 10 Sept 2019
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Yin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Siti on 3 Sept 2019
Thank you very much, Please come again.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They need some education in definition of suite. A small double room, ordinary standard, and we paid for a suite. Come on. Never met less accommodating staff. We had 6 luggage and none of the 5 staff in lobby even bothered to open the door. Extremely poor service. I will never recommend this hotel to anyone. Room were clean, and that is the only positive thing to say about Geobay Hotel.
Stayed 5 nights in Jun 2019
Response from Siti on 3 Sept 2019
Thank you very much for your kind attention.We will upgrade our services. Please come again.

4/10 Poor

Max

Travelled with partner
Disliked: Cleanliness, staff & service
The hotel is close to an area with shopping Malls and it is easy to access to it
Stayed 1 night in Jun 2019
Response from Siti on 2 Jul 2019
Thank you very much, please come again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Siti on 27 Jun 2019
Thank you very much, please come again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room, easy and fast check in/out.
Stayed 1 night in May 2019
Response from Siti on 3 Jun 2019
Thank you very much, please come again.

8/10 Good

Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Siti on 14 Feb 2019
Thank you very much

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Shortcation to Bukit indah
Rooms are clean but one of the room smells murky and cigarette.
Stayed 1 night in Dec 2018
Response from Siti on 18 Jan 2019
Thank you very much for your kind attention.We will upgrade our services. Please come again.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Siti on 18 Jan 2019
Thank you very much for your kind attention.We will upgrade our services. Please come again.

4/10 Poor

Zhi Jian

Disliked: Staff & service
Room no windows and bad room make up, no new tower and never clean. Now worth the price.
Stayed 2 nights in Dec 2018
Response from Siti on 18 Jan 2019
Thank you very much for your kind attention.We will upgrade our services. Please come again.

10/10 Excellent

CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay for a 3 star hotel
Overall a very good place to stay for a 3-star hotel, specially if driving, location is around 30 min drive from Singapore custom, ample open car park space. Nearby got local food courts & restaurant around, and a night disco just 1 min walk away. Hotel consist only 3 floor. The lobby is grant & staff can speak good English, check in is fast. Room is a bit on a smaller scale which consist of a queen bed, a small table & a toilet, but it was neat & clean, I like the lighting & bed is comfy. Air con is cooling & hot showers works. TV on the wall shows both local & Singapore shows. The not so good is Wifi a bit hectic to log in, and there are no windows in room so can't see outside, other than that its all good. Will stay there again
Stayed 1 night in Nov 2018
Response from Siti on 14 Nov 2018
Thank you very much for your kind attention.We will upgrade our services. Please come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy and worth the price
Family suite is decent and bed is ultra comfortable 2 toilet in one room is also a very smart choice! Jucuzzi tub is nice but some nobs is missing
Stayed 1 night in Oct 2018
Response from siti on 8 Nov 2018
Thank you very much for your kind attention.

4/10 Poor

Goh

Liked: Cleanliness
Disliked: Room comfort
Room is too Small
Checked in around 5pm. Was shocked to receive a pouch containing an Air Con remote control and a TV remote control together with my key card and the deposit slip. Only mentioned to us that we have to bring this pouch back for check out tomorrow. Was very amused why they cannot leave these two remote controls in the Room for convenience sake?? Anyway, the room was very small and the toilet does not have any hangers to hang our clothes. Toilet paper does not have a paper holder at all. Toilet paper was put on the shelf together with shampoo and body gel. The room is so small and there is no windows at all. The highest is 3rd floor and you can hear lots of noise when guests walk in and out. The Wifi is so lack that it cuts off every now and then. For this price, I can look for a better hotel with great amenities nearby. Will never book this hotel again.
Stayed 1 night in Oct 2018
Response from Siti on 29 Oct 2018
Thank you for your kind attention.We promise to improve quality for our services.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel close to shopping mall
Stayed 2 nights in Oct 2018
Response from Siti on 22 Oct 2018
Thank you very much.

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Siti on 18 Sept 2018
Thank you very much

8/10 Good

ALLAN, SELANGOR ,MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Siti on 12 Sept 2018
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
near to eateries and shopping mall.
Stayed 1 night in Jun 2018
Response from Siti on 25 Jun 2018
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
free internet not working
The free internet is not working. The hotel staff gave another set of ID/password, it just did not work.
Stayed 2 nights in Jun 2018
Response from Siti on 25 Jun 2018
We’re sorry you were unhappy ,we promise to improve quality for our service.

10/10 Excellent

ahkill, kuala lumpur malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice n clean room
Place so clean hv jaguzi . Hotel near with place i want go like JPO. Room so nice n clean
Stayed 1 night in Jun 2018
Response from Siti on 12 Jul 2018
Thanks for staying with us. We appreciate your feedback

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
smelly room
The room is smelly every time i enter the room. Not ventilation due to no window.
Stayed 1 night in Apr 2018
Response from S on 20 Apr 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel, limited serviced
Great location. Plenty of parking lots. Suitable for locals and independent travellers with own transport. Can be a struggle for families with young children and no transport. Hotel offers basic stay and clean rooms but no service and no meals. Staff speaks mainly berhasa and little english. Many are not locals. They do not know the location and can offer limited help in facilities, services, amenities and attractions. They also cannot help in arranging transport and handphone battery charging. Bring your important essentials.
Response from Siti on 9 Apr 2018
We’re sorry you were unhappy ,we promise to improve quality for our service.

10/10 Excellent

Serena, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent location
Friendly staffs, easy access to Tesco and Aeon mall. Good for short getaway stays
Stayed 1 night in Mar 2018
Response from Siti on 27 Mar 2018
THANK YOU VERY MUCH, PLEASE COME AGAIN.

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Siti on 27 Mar 2018
THANK YOU VERY MUCH , PLEASE COME AGAIN.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
A great place for a short getaway
Location is great! The rooms are clean and well lit. Rainfall shower is available with hot water as well
Stayed 1 night in Feb 2018
Response from Siti on 17 Mar 2018
Thank you very much, please come again.

6/10 Okay

low

Liked: Cleanliness
Stayed 1 night in Feb 2018
Response from Siti on 12 Feb 2018
Thank you very much, please come again.

4/10 Poor

Tom, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise about review and actual condition
Was been to the hotel for 1 night of quick escape. Room was small and wasn’t clean as what been comment in the review. Bed sheet were with yellow stain all over and cover up by blanket.
Stayed 1 night in Feb 2018
Response from Siti on 12 Feb 2018
We’re sorry you were unhappy ,we promise to improve quality for our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money!
Hotel is clean and new. Bright, clean and comfy even though room doesn't have windows. Only item missing would be a shower screen to prevent the toilet from getting totally wet. Stone's throw from Tesco. Aeon Mall is nearby as well, 10-15 mins walk. There are lots of F&B shops in the vicinity. There is a makeshift stall/truck selling very tasty lok lok near the hotel at night. Seems to be quite popular. Located at the far end of the row of shophouses next to the hotel.
Stayed 2 nights in Jan 2018
Response from Siti on 23 Jan 2018
Thank you very much, please come again

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2018
Response from s on 23 Jan 2018
Thank you very much , please come again

6/10 Okay

Verified traveller

good enough
website indicated free parking but upon reaching the hotel, the counter staff kept insisting there's no free parking (it's coupon parking). the room was windowless (not indicated). room was decently clean. relatively near Aeon Bukit Indah
Stayed 1 night in Jan 2018
Response from Siti on 17 Jan 2018
We apologise for any inconvenience caused.Thank you for you kind attention.

10/10 Excellent

Susan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and nearby eatries
We book Family suites on New Year eve 2nd night with Expedia comes with 1 king/1queen beds. Spacious room,1 with Jacuzzi tub and 1 common toilets, safe and nice window views for fireworks on eve New year. Extra pillows and comfortable beds. Value for money. Many eateries and cafes nearby, and 15mins walk to Aeon bukit indah or take Grabcar Giant Bestari only rm5-7. Our 1st night Twin executive room Is a disaster room kind of small for 2A1C is last min decision booking from Agoda as hotel is fully book. CON: is see-thru shower rooms not suitable for family with kids. No privacy. Hotel management should consider cover up the See-thru toilet. You can't check-in thru mobile hotel confirmation and must show print out. Website should inform us when booking. Finally the check-in guy accept my forwarded email. Additional key card deposit rm$20. Overall stays is good, clean,comfortable and smoke free hotel. If you come from ciq jb take bus cw6 nearer.
Stayed 1 night in Dec 2017
Response from Siti on 15 Jan 2018
Thank you very much . Please come again