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Reviews of Hotel Waterfall

3 out of 5
Hotel Waterfall
160 Jalan Utama, George Town, Penang

Reviews

6.4
Rating 10 - Excellent. 10 out of 55 reviews" "
Rating 8 - Good. 16 out of 55 reviews" "
Rating 6 - Okay. 12 out of 55 reviews" "
Rating 4 - Poor. 9 out of 55 reviews" "
Rating 2 - Terrible. 8 out of 55 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

jack

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Jun 2018
Response from front desk on 20 Jun 2018
Thank You for your stay wit us.Looking forward to welcome you again From management and staff

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018
Response from front desk on 20 Jun 2018
Thank You for your stay wit us.Looking forward to welcome you again From management and staff

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Hotel in town
It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, I would stay again
Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark Issue
Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017

6/10 Okay

Kim Tat

average hotel
average hotel. not too bad to stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Wifi connection is weak and the first check in day was unable to connect. Meanwhile, the door seems like broken and need to push hard when open & close the door. Overall is ok.

6/10 Okay

Verified traveller

Big Family Room
This was my 2nd times stay at this hotel. Even this hotel not modern not famous than others but I still prefer to stay here. This hotel provide a comfort, big and clean family room with reasonable price that hard to get from others.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
soundproof for this hotel is bad....even can hear outside road. Is very old fashion hotel. The lobby is OK....but the room really not interested. Even the toilet bowl is weird.

2/10 Terrible

Gini, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth its price
The standard rooms are really bad. The pictures are misleading. We went to the hotel and was dissapointed with the room. Later we spoke to reception on the room condition. She said that the pictures was taken ages ago. When we wanted to upgrade to deluxe room the price was way more expensive than what was on the website. Apparently walk-in rate to the hotel is usually expensive and she has to change us walk-in price. I wanted to speak to the manager and the receptionist kept telling she manager is not around. Finally, I called Expedia and thanks to Lecthumi from Expedia she managed to sort out this issue with the hotel. I paid the website price and manage to upgrade to deluxe (which again isn't the greatest room but definitely better then the creepy standard room). Definitely won't go back to this hotel again. Choose it for convinience but the hotel definitely need to do something about the room and the educate their staff on customer service.

8/10 Good

Peh, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and near to Gurney Drive.
It is a clean and comfortable hotel. The 2 queen size beds are comfortable. It is still spacious with the 2 queen size beds. It is only a short drive to Gurney Drive and Plaza Gurney. Lots of local hawker food in Pulau Tikus which is also only a short drive away.

6/10 Okay

Ahamad, Kuala Lumpur

Disliked: Cleanliness
Was given a room that's not fit for staying, as it was not as in the picture, and the room had terrible smell. Had to request for another room, and was given a new renovated room (similar to what was in the picture when doing booking), although they cannot fulfil my request of having a queen bed, instead of 2 single beds. The water was yellowish as well, and had to get the tap running for a while before the water became clear

10/10 Excellent

ANBALAHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jim, Sibu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location but noisy busy street.
It's in good location but along the Main Street so noisy in the early morning.

4/10 Poor

Ley Foon, kelantan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good

10/10 Excellent

Tee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Yeoh

2/10 Terrible

Nurul Fatiha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

JASON, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was a nice hotel and clean.Have free coffee machine as well.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Overnight stay. No nearby shops, difficult to get public transport to town & tourist spots. Hotel was old & facilities aged.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Check in time facing problem with the reception.
Took more then 30 minutes to check in course said that I'm booking 1 room instead of 2 rooms. Reception don't know how to handle the sitiution. Don't want to accept my copy(Expedia), keep on telling me they got the right copy from Expedia.

8/10 Good

JASBIR SINGH, KUALA LUMUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAMILY HOLIDAY
HAD A PLEASANT STAY

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

2/10 Terrible

Vineeta, Gurgaon, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly located old Inn.
This is a old building with few rooms. Poorly located as there is nothing within ten KM of this place. The room I was given was poor and had old broken wooden chairs and old beds. There is no room service available and it was difficult to get the sugar from the restaurant as there was no sugar available there. Wifi in the room was not working good either. Not been a comfortable stay and would not recommend it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was ok for one or two nights
Room beside the mainstreet and very noise and too tidy. TV beside the bet, so not convenient to use. Not to much useful information from the staff about the publictransportation.

10/10 Excellent

mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baik dan selesa
Stayed 2 nights in Feb 2019
Response from Tisha on 23 Feb 2019
Thank You Sir

4/10 Poor

Dorin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bising pasal berdekatan dengan jalan

4/10 Poor

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
الفندق يحتاج إلى صيانة
الغرف أقل مستوى مما تظهر عليه في الصور

8/10 Good

Mohd Zailan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yg sesuai untuk percutian keluarga
sangat menyelesakan . Penyambut tetamu yang peramah . selain itu, keadaan bilik yang sesuai untuk percutian keluarga . Pada waktu malam , keadaan sangat menenangkan . Kelemahannya cuma WIFI . ENJOYY !!!! ^_^

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
악평하는 것 아닙니다. 가격이 안맞다면 차라리 익스피디아에 올리지 마세요.
1) 먼지는 뭉치로 몰려다닙니다 2) 침대보 안갈고 그대로 사용합니다. 4일동안! 3) 청소담당 중국여자는 욕이나 하고 다닙니다