Hotels in El Pedregal, Playa del Carmen

"We had a wonderful stay. Everyone was very attentive and kind, the resort was clean, the buffet and restaurants were good, and the entertainment was fun! Would definitely recommend!"

"Family friendly Good buffet Good pools"

"The rooms were cleaned, staff were very helpful. I enjoyed the amenities of the hotel and the sister hotels near by. The food was okay ,average buffet style options. The pastries were my favorite of the trip! You can ever go wrong with open bar and drinks all morning till sun down."

"Excellent place to stay with family "

"Excellent stay, no complaints."

"The hotel is very lovely, and the staff are very friendly; however, there are a few details that need improvement. The coffee shop does not exist and alcohol selection is limited depending on your status, despite being advertised as all inclusive— which is unfair and misleading. The Kids' Club for small children should be open in the morning rather than from 1:00 PM to 3:00 PM, as that is typically naptime for young children. The person who created this schedule likely does not have children of their own. The meals were very tasty, and the rooms were very comfortable. The beach, however, was quite unsightly due to the seaweed, and even unusable on some of the days. Aside from the mountains of seaweed at the waterfront, the beach is incredibly rocky. There is also no drink or food service on the beach, which was an inconvenience."

"This is the second time we have been here. It is a beautiful resort. Everyone is super helpful and friendly. Their restaurants have amazing food. It is a quiet resort. I was a bit disappointed with the lack of music at the pool. They only had it during a water workout class. They had it playing at the one pool, but it was so low no one could hear it. If you want a lounge chair by the pool, you do need to get there pretty early, or it's difficult to find one. We really enjoyed the swim out pool connected to our room. But there was a musty smell in our room and surrounding the property. I'm sure it's difficult to get rid of the smell with the swim out pools being right by the room . They did a great job cleaning up the sargasm seaweed along the beach every day. Unfortunately, the last day of our visit it came in so quickly they were unable to keep up with it. Matteo and Roberto were extremely friendly and always had a refill of our favorite drink!"

"We had such a great stay at this hotel! From the moment we arrived, everything felt welcoming and well taken care of. The food was really good—plenty of options and everything we tried was fresh and flavorful. One of the highlights for us was the kids’ area—it was amazing! The kids had so much fun and didn’t want to leave. It made the whole experience even more enjoyable for our family. Overall, we truly loved our stay and would definitely come back. Highly recommend for families looking for a fun and relaxing getaway"

"This hotel is not as bad as some people reviews it, but I do have to say it needs major updates. The AC is bad, 9th floor the lowest it went was 21.5C and they gave me a second room and was same. Plus there was a couple of roaches. They cut the water twice while we were showering without announcing it. Food was fine to us, servers specially in the italian restaurant seems tired and very mean specially the younger ones. I would like to give a big shoutout to Andrea at front desk and to Jose Juan at the Cruceros bar. Yolanda at the breakfast grill. Thank you guys. Entertainment is boring, how is it that we’re in MEXICO and the music is in English? Come on! This is sad! Where did they lose their culture ? i went a few years ago nothing like this time. I love the views and the food mainly but if there’s no major updates no one is going back. "