Cari Hotel di Solidaridad

"Primero para hacer check in solo tenian dos personas para hacer el check in de varios huéspedes que habian llegado al momento que nosotros. El check in fue lento por eso duramos alrededor de 30 min esperando mas los minutos que tenian que durar con nosotros para hacer el check in. Senti que dure casi una hora en eso. Luego de eso nos habían dicho que las maletas iban a estar en la habitación para cuando estuviéramos ahi. Cuando llegamos no estaban, llamamos a recepción y dijimos que no estaban...

"Came here for my honeymoon. Property is well maintained and clean! Staff is extremely helpful and kind. Can’t wait to go back. There is so much to do and being in a clean environment just makes it 10x better. 😍"

"Probably best hotel. Room pool was cool. Food was great"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"The hospitality, food and area was phenomenal"

"This hotel’s staff was the best. Friendly, helpful, responsive, and resourceful. The food here is also great! Lots of selections and great quality. The area is close to the market. The only negative is that the beach had a lot of seaweed. We’ll be staying here again that’s for sure."

"Everything about this resort was AMAZING!!!"

"Everything was good, food could be better and also the coati need to get under control. Too many of them and is a little uncomfortable"

"El personal del hotel es de lo más desagradable, nadie te quiere atender, todos te ven con mala cara. De mi habitación salía agua salada del lava manos y de la regadera, reservé una eco family penthouse y la puerta tenía el seguro del lado de Niños, en una ocasión se quedaron encerrados y no había manera de quitar el seguro por el lado de adultos. Los carros no te quieren llevar a ningún lado. Las albercas están sucias"

"Todo muy bueno en realidad , se come riquísimo , hay mucha variedad , solo el área del cenote despide un mal olor y la piscina cerca de la de niños.. pero de ahí en fuera todo lo demás excelente"

"We have visited Barcelo maya palace 8 times. We enjoyed going back because of the beach the beach is well maintained no rocks not much sargasm. The pools are also very spacious does not feel overcrowded. The kids pool is like a waterpark my kids love it! This year I was beyond disappointed with the staff anytime we asked for an accommodation a dinner reservation the answer was no. I am very observant when it comes to customer experience and that is very important to me and family especially when...

"Fantastic resort and location. Top notch restaurants and staff!"

"Good"

"It was beautiful! Staff was friendly, facilities was clean, and the location was perfect!"

"Outstanding food, friendly staff, well maintained and a beautiful location. Only minus is that the property's beach doesn't have that crystal clear blue water due to the seaweed. But you can leave on snorkeling outings or rent jet skis. The multiple pools and restaurants were so nice that it didn't matter. We would go back again. Traveled with a 4 year old and 15 month old. And they had a great time."

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"Staff was great and 5 stars is well deserved"