Hotel Keluarga di Richmond-upon-Thames

"Lovely looking hotel, in a great spot! Room was lovely and spacious and clean with nice comfy bed. What let down the stay was some of the staff and how they seemed completely uninterested in helping guest! Ushered off the terrace as they said all tables were booked for dinner, this was at a time where not one single table was occupied. We only wanted drinks, were told to sit in the bar which was fine however staff continued to walk past us and and another couple who too were sent to the bar and...

"The suite comprised a combined lounge and kitchen with a comfortable bedroom with an ensuite showerroom. The property was clean and in good condition. The kitchen had the necessary facilities and things were modern and in good condition. The staff were friendly and helpful. There was a slight hold-up at registration to pay for the booking but otherwise everything ran smoothly. The couch in the lounge looked to be a fold down bed, but we didn't try this and so don't know how well it would...