Hotel Keluarga di Richmond-upon-Thames

" Lean rooms, convenient to public transportation, only 1 elevator operating but hotel not that busy"

"The internet was good, we were there in winter time, and the heating was working well, and we were able to open the window for fresh air!"

"Telly did not work. Could not get cold water from tap. Hardly any milk Decor poor"

"Stayed on Friday 13th. Gretted by the staff on arrival, very plesent and even got us into our room early, this was around 12:30pm which was great. The car park is at a reduced rate of £15 instead of the £25 for the day but thats still mad in my opinion. Not great for someone who's paid quite alot to stay at the property overnight. Room was ok, very small, we stayed here over 10 years ago and the rooms were bigger and nicer, this room had a Premier Inn feel to it, which is disappointing...

"Great character"

"Perfect location for a visit to Kew gardens. Street patking available at weekends. Room was clean and adequate "

"The spa with the sauna and steam room with the jacuzzi outside was very relaxing "

"Noise in the room, dirty carpet, etc"