The property was under renovation, and the heating in my room was constantly causing a problem, maintenance had to come each day to try and get it working. The old sash windows were not sealed, so on half of the room was heating while the other side of the room was freezing.... The staff did try their best, however they we’re fighting a loosing battle. The exterior of the property was extremely grubby and the ash trays outside the main door we’re constantly full and overflowing. From my first experience on day one with a sandwich in the bar, set the tone, and I decided not to eat there... they did however take the food off my bill. Attention to detail was lacking, and I had to constantly remind them of simple things that were missing, for example, housekeeping replacing glasses, milk for coffee and the expiry dates on coffee and tea in the room. I pointed out a health and safety issue with a staff member the first day and nothing was done. Overall I I was quite disappointed given the neighbourhood and visited the hotel next door, which provided a higher level of comfort and facilities we’re of a higher standard. If they could have accommodated me I would have moved on the first day. There was no attempt to discount my day beyond the food, and as I had paid in advance, no effort was made to apologise for the lack of heating and list of errors. Overall I was very unimpressed and wouldn’t return. Sincerely