Cari Hotel di Mexico dan Amerika Tengah

"Hermoso! El mejor"

"would recommend and stay here again. 10/10"

"The SALES pitches for TIMESHARE purchase NEVER end! Property is a RCI award winning site. They PUSH Expedia guests (they told us this to our face) very hard ‘cause it’s their one chance to sell TIMESHARE to them). The entire hotel staff approach is setup for them to funnel guests to their TIMESHARE pitches. Every building has a concierge desk - and from day they’re are helping you yes, but the sales pitch follows. If you expect to be left alone, forget it. VERY AGGRESSIVE Gorgeous area....

"The property was clean and we were offered to change rooms due to an issue with our AC, which we appreciated. The only place to get alcoholic drinks prior to 10:00 AM is the sports bar, and you have to be clothed to go inside, so if you’re early risers, or poolside early, this isn’t very convenient. If you want coffee outside your room, you are limited to the Sports Bar and the buffet. The other two bar areas (closest to one of the 4 pools and some of the rooms) do not open until 10:00 AM. The...

"I would say this property is on the lower end of all inclusive resorts, but the food was OK. The bar was also OK. There was fast service but room service wasn’t free which sucked because I was really sick."

"I recently stayed at your hotel and wanted to share my feedback. Overall, I had an excellent experience; the food, services, and room cleanliness were all outstanding, and your staff was very friendly and welcoming. However, I would like to suggest an area for improvement regarding your evening offerings. I believe the hotel would benefit from more nighttime activities and entertainment specifically designed for adults. Currently, it feels as though more consistent adult-oriented entertainment...

"The pools were okay but I just wish they were playing more music"

"Visited with my friend on 6/13 and this is a great place for families. Friendly staff, amenities are on point. Relaxation at its best when it comes to the Spa. Get your workout in a clean gym. And an amazing theatre performance for the whole family."

"Excellent resort. Planning to return soon"

"we loved it"

"Awesome staff and the food was phenomenal"

"This resort has beautiful views and beautiful rooms. It’s all around a nice resort. The issue is with their staff like their concierge and VIP personnel. The concierge would sit on his phone all day and when you call down to talk to them they don’t answer, it was so frustrating! The VIP team more specifically Clara approached us offering a discounted massage if we went to go look at their sister property that was “new” it was not a new property and ended up being a time share scheme. Just so...

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Family friendly, kids really enjoyed the vacation."

"Misplaced luggage, delayed to fix their errors, was told our second room would be upgraded and the didn’t do so, poor communication from staff to visitors. Majority of the restaurants are awful (2 had good food) the rest we ate at… we returned each dish, it was inedible. Never have we ever seen a hotel with such bad food even my toddler wouldn’t eat it. Asked each restaurant for high chairs multiple times and they never came through with them, many dishes missing plates we ordered… just a...

"La piscina se restringe en algunas antes de su tiempo"

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Staff often gave incorrect information. I feel like this was done to get you out of their face or pass you on to someone else. We had a group of 6 and we wanted to eat at the Steakhouse, which requires a reservation. We were told that one person could book and to place the number of people in the comments. When we arrived the only person allowed to dine was the one that made the reservation. Another problem was getting clean towels in my room and at the pool. I reserved the steam room/ jacuzzi...

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