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"Modern amenities Nice beach (little Saragasso) Great restaurant designs Very nice staff "

"Gorgeous new hotel and resort. All of the staff were amazing. We were there 10 days after opening and were aware that staff were being trained and observed to make sure everything they did was just right. A couple of tiny hiccups but nothing that you would not expect"

"Amazing please to stay, all the staff were very kind. food and events very cool. "

"Everything we wanted. "

"The staff at Royal level were so accommodating and wonderful! Specifically Andrea, Iris, Silvia, Aleysha and Sandra! Everything at Royal was great!"

"★★★★★ Five-Star Perfection in Playa del Carmen From the moment we arrived, this resort felt like it had mastered the art of hospitality. The location alone is a dream—steps from Fifth Avenue, where you can wander straight into the rhythm of local culture, color, music, and life. Morning strolls, evening adventures, spontaneous gelato stops… it’s all right there, effortlessly walkable and endlessly enjoyable. Dining here deserves a standing ovation. Every restaurant delivered exceptional meals, thoughtfully prepared and consistently delicious. Whether it was a casual bite or a sit-down dinner, the quality never missed a beat. The staff? Absolutely outstanding. From check-in to check-out, every interaction was warm, professional, and genuinely friendly. You can feel the pride they take in what they do, and it shows in every smile and every detail. The rooms were spotless and impeccably maintained—clean, comfortable, and clearly cared for. Everything at this resort is incredibly easy to access. Nothing takes more than two seconds to get to, and service is lightning-fast at every level. Convenience here isn’t an afterthought—it’s a promise kept. And a very special shout-out to the entertainment staff: you were phenomenal. The shows were fun, polished, and engaging, and the daily activities were run with energy and enthusiasm. They truly elevated the entire experience. Friendly, courteous, attentive—this team sets the gold standard! "

"Great place for traveling with kids, "

"Amazing"

"Easy to go to the park "