Cais do Sodre Hotels with Internet

"Hotel is very nice and beds comfortable. A slight incident during check in with a staff that had a slight attitude problem but Mr. Santos helped with everything. He was very informative with hotel information. Overall it was a very nice experience with a superb breakfast spread. "

"Booked this because of convenience and the breakfast, which was great. Had to make two calls to service desk when we arrived as ac not going and then had someone come up and fix our electrical in the room. Our toilet was fussy for the two nights but we didn’t bother asking for assistance a third time. Beds are very firm. It was an ok stay."

"The bar and restaurant area are clean, and the food and wine offerings are more than acceptable. We were served by a young man in the Bar named Junior… He was excellent. You could tell he was watching out for guests that might be experiencing a problem. Overall, all the staff are highly trained."

"The room was very warm. They sent someone up to make repairs to the air conditioner but they were unable to get it working. They put me in another room but the air conditioner didn't work in that room either. "

"My family had an absolutely amazing time. The staff was impeccable and did everything possible to make sure any and all requests or questions were handled without delay. Highly recommended. "

"Great place especially with kids. Decent breakfast, clean rooms, would go again!"

"Great room, lovely but small roiftop pool. Checkin was quick. Breakfast has plenty of options but can get loud."

"Friendly staff, clean rooms, good area!"

"Outdated room and hallways, it resembles a cruise line room and not a four star hotel. The reception staff was not welcoming. No greeting, Manuela just asked for our passports and city fees. The bed was comfortable but the room had a strong odor of carpet cleaner. Only two electrical outlets available and the list can go on. After the initial review for check-in by Expedia, we were offered an upgrade at 6:18pm the following day. When I asked why, Alex said in a harsh and loud tone in the lobby “didn’t you complain? That’s why.” Totally out of line and inappropriate behavior by the hotel staff. When leaving the last day as we were returning our key a young woman ask “was everything okay?” Obviously, they had no interest in the feedback given. The employees need to be trained in quality customer service if they want to keep customers coming back. Personally and based on my experience, we won’t be returning. "