6/10 Boleh diterima
Kimberly
Mengembara bersama pasangan
1 Okt 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The hotel itself was nice enough. My issue was with the shuttle service. I selected this hotel specifically because it was close to the airport and offered a shuttle. When our flight was delayed, I called ahead to advise them of the delay and confirm that the shuttle would still be available. I was assured that it would. When we landed and were ready for pickup, I called again and was intially told that the shuttle was outside. When we didn’t see it, I called again and was told that I had misunderstood. The shuttle was out of service for the night and was not available. We were advised to “take a taxi” but a taxi wouldn’t take us that short of a distance. Because we had a lot of luggage (including an oversize piece) it was difficult to walk but we eventually had to borrow an airport luggage cart and navigate to the hotel at 1:00am through a busy traffic circle and cobblestone sidewalks. The cart tipped over a couple of times (once into a puddle), but we eventually made it to the hotel. My husband and I are in our mid-60’s. We had just arrived from a lovely time in the Azores. The overall experience with this however, made for a very frustrating and exhausting final night in Portugal.
Kimberly
Menginap 1 malam pada Sep 2025