Hotel di Batu Dua Jalan Ayer Hitam

"We stayed in the king bedroom. Room was clean and comfortable. The location is really good, connected to the shopping mall and train station. Staff were really helpful and friendly. A very good selection of food for morning buffet breakfast. Local and western food including healthy breakfast options. Lots of food for the kids too. Fresh roti canai, tosai and egg station available. We will definitely return here"

"Ok"

"Nice place, convinient close to airpor and free transportation since there"

"Pleasant."

"Friendly and good "

"As a frequent traveller, I am compelled to provide an honest account of my recent stay. Unfortunately, the room condition was far below acceptable standards. The shower head was moldy and covered with grime, the hand basin had extremely low water pressure, and the toilet was unable to properly flush any of my excrete. These are basic hygiene and functionality issues that should never be present in a hotel of this standing. What is particularly disappointing is that a reassurance of a defect-free room was personally given by the Director of Operations, yet this was not delivered. While I am only a Blue Honors member, this should never be a reason to overlook fundamental guest expectations. I am a paying guest who has spent a significant number of nights at Hilton Kuala Lumpur, even without booking through the Honors app. Additionally, my first day was severely impacted, as I had to spend nearly an hour resolving these issues after an exhausting 13-hour long-haul flight. Nevertheless, I would like to sincerely commend your hidden heroes at the call center—Clift, Atikah, Ain, and Farahiya—for their exceptional care, professionalism, and patience in handling my concerns. Their efforts in calming a frustrating situation were truly appreciated. Kudos also to Hinuddin from the Housekeeping team on Level 25 for his attentiveness. While the service recovery efforts were notable, the initial experience should not have fallen short of basic standards."

"Nice and comfy room. Attentive staff and plenty of .akan options."

"Generally speaking, the stay was quite pleasant. However, there were a few areas that could be improved. To begin with, the room was not equipped with a bathtub, which was rather disappointing. Additionally, although I had informed the hotel in advance that it was my anniversary, the arrangements felt last minute — there were no decorations upon check-in."

"Good"