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Reviews of The Centro Hotel & Residence by Orchardz

3.5 out of 5
The Centro Hotel & Residence by Orchardz
Jl. Central Raya No. 08, Batam, Batam Island

Reviews

6.6
Rating 10 - Excellent. 2 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 10 out of 41 reviews" "
Rating 4 - Poor. 10 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

CLEMENT

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE FIRST and THE LAST staying in this so call h
Very disappointing stay, one of the worst experiences. Taxi driver could not know the location and made several rounds before getting to the right place. So call a residence but no cooking utensils at all except one stained pan and one stainless pan but nothing else for cooking. Advertised that there is a swimming pool and in fact NO POOL. We had to ask for toilet roll and waited for TWO days. The bathroom floor was full of water. Really disappointed hotel experiences.
Stayed 3 nights in May 2023

6/10 Okay

Russell

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Russell

Liked: Staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Yasuo

Travelled with group
Stayed 1 night in Dec 2019

8/10 Good

Mas'elah

Travelled with family
Liked: Cleanliness, room comfort
Quiet surrounding, not for the picky.
The room that I got was on the 3rd floor (highest), no lifts, the fridge was not working, aircon was noisy, the floor was dusty but slippers provided so ok and the swimming pool and gym are not within premises but a very short walk across the street. Breakfast was a let down as I assumed occupancy was very low. Nothing much to explore in the area except for nearby Kepri Mall. Very quiet area for people who wants peace for a change. Maybe can request for a better room. They have commendable guest relation service though.
Stayed 1 night in Dec 2019

8/10 Good

Ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Nightmare from the first moment
Very dissappointing the moment want to open the door. Card reader faulty and room key could not open the doors have to wait outside the room for almost half hour before finally open the door. But one leave the room and come back again still having problem with the mechanical key and could not be solve till check out thw next day Room does not supplied with cloth hanger and even the soap!! Tv channel having limited programme with less than 20 channel can be watched
Stayed 1 night in Nov 2019

4/10 Poor

Moonpie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It is near kepri mall. The only plus point. Other than that.. nothing much
Stayed 1 night in Oct 2019

4/10 Poor

Nordin, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Hotel
Not a good hotel. The breakfast was not a good spread at all. Location is far from city. Bedlinens washed but with sperm and brown stains.
Stayed 1 night in Jul 2019
Response from Reservation on 3 Sept 2019
Dear Mr. Nordin Deeply sorry about the problem and we will improve about all the service. Thankyou so much

6/10 Okay

Russell, Singapore

Liked: Staff & service
Good for Golf at Sukajadi
Good as it's local (walkable) to the golf course and massage
Stayed 2 nights in Apr 2019
Response from Maria on 13 Jun 2019
Thankyou very much Mr. Russell Stag. See you again, bye

6/10 Okay

Dalbara

Disliked: Property conditions & facilities
Nothing Great no Amenities and so much to work. Need immediate transport to move around.
Stayed 2 nights in Feb 2019
Response from Reservation on 26 Mar 2019
Deeply sorry and thankyou Mr/Mrs Dalbara for your comment. We'ill improve our service.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
There is lizard at the hotel; No water heater in both room until I voiced out my concern since I my child is with me then change me to an apartment, floor not mopped very dirty. Chocked at the master room floor toilet. Hotel are super quite. Not recommended for next visit.
Stayed 1 night in Feb 2019
Response from Reservation on 24 Mar 2019
Deeply sorry to and thankyou for your comment, We'ill improve our service

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Swimming pool is far away n hv to cross the road. It is shar
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Clean room with amenities for light cooking and location near to a shopping mall.
Stayed 1 night in Aug 2018
Response from Maria on 29 Nov 2018
Thankyou so much for the feedback ...

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Haryati

Is ok.
Stayed 1 night in Oct 2018
Response from Ms. Maria on 26 Oct 2018
Thankyou

8/10 Good

Russell, Singapore

Liked: Room comfort
Its a $25 room.
Basic local Indonesian hotel. A little bit shabby in that it needs a coat of paint and new towels - they were wafer thin. On the plus side the rooms are enormous and unusually it has a shower and a bath. Its exactly what you pay for.
Stayed 1 night in Jul 2018
Response from archania on 8 Aug 2018
Thank you sir :) come again

8/10 Good

shu hui

Liked: Staff & service, room comfort

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in batam
All staff encountered very friendly. Room way bigger than expected. Free shuttle useful. Good value. Local street food is nice aswell. Will return for sure.
Stayed 1 night in Feb 2018
Response from Ms. Eka - Reservation on 7 Mar 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Ravindran

Liked: Cleanliness, staff & service
So far good but only when I check in waited an hour ,
Stayed 1 night in Dec 2017

8/10 Good

Nicklaus, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What I paid for, helpful and friendly staff
Got exactly what I paid for & the staff were helpful & friendly. The area is a little inaccessible but hey it’s batam. It’s not that big. 10 to 15 minute ride away from most shopping Malls and golden city.
Stayed 3 nights in Dec 2017
Response from Asmungi, Hotel Manager on 12 Dec 2017
Dear Nicklaus, Thank you for your review and feedback, about The Centro Hotel & Residence by Orchardz Batam, we'll to share for it. we're happy to waiting for your come again and we hope to give you for the best service and satisfaction.

8/10 Good

teoh beng hooi, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiming pool and gym separate to hotel must walk
No lift walk by step .got kitchen can cooking.breakfast soso.swim pool must walk across the road gym inside got sauna.
Stayed 1 night in Nov 2017
Response from Asmungi, Hotel Manager on 12 Dec 2017
Dear Valued Guest, Thank you for your choosing The Centro Hotel & Residence by Orchardz batam, we are happy for your review and feedback about it hotel facilities, we waiting for your next visit again.

8/10 Good

Kanzo76, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Attentive and very friendly staff. Nice and quiet place to relax and chill.
Stayed 1 night in Nov 2017
Response from Asmungi, Hotel Manager on 12 Dec 2017
Dear kanzo, we appreciate for your review and feedback about my staff to serving you. we're happy to waiting for your next visit again in batam. Thank you,

4/10 Poor

Tsing, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
It take 1.5hrs to ferry terminal, nobody able to help and understand my Indian worker requirement. I requested for a nearby hotel to ferry terminal because my staffs Is first time travel to Indonesia.
Stayed 3 nights in Oct 2017
Response from Asmungi, Hotel Manager on 29 Nov 2017
Dear Valued Guest, We appologize for it, I'II to check with my team, and makesure to give confirmation for you before your check in time. we promise to not happen again. we're happy to waiting for your next visit.

2/10 Terrible

matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
On checkin the room was damp and musty, the fridge did not work and the bedding was stained. Ordered room service and the food was awful. Would not give us more that 1 fresh towel the following day for a shower before checkout. I have stayed here on previous occasions but never again. I did message the hotel manager but did not even bother to return my message.

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible having to climb the steep stairs. Will not go again.

8/10 Good

Tamil, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
During Chinese New Year Holidays we booked 3 rooms for 6 adults and upon arriving we have had 3 more added in our team making the total strength to 9 and we requested for additional beds in each room and we were ready to pay. Hotel staff was kind enough to give us a duplex villa type room and charged only for the breakfast for the additional 3 persons and gave us a surprise. Also, the check-in was allowed on our early arrival. When we asked for a bigger vehicle to help all the 9 of us to commute easily we were informed that the vehicle is already booked by other customers and they went a level up by trying to reach some travel companies to hire us a vehicle but to our bad luck there was no availability. The location was slightly away from city center but just 15-20 mins ride from the hotel. There is a mall near by the hotel which is easily in walking distance. Only drawback is the swimming pool as it was not inside the hotel and we need to cross the road to pool which is open to public also.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort stay
overall is good nice and quiet..but the pool is quite far abit..need to cross the road although the road is not busy.staffs are friendly & helpful..room are good nice and cooling..would recommend friends to stay at the hotel..I and family had a great time stay there..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great price.

8/10 Good

Fattimah, Singapore

Liked: Cleanliness, staff & service
Close to Kepri Mall and Family Karaoke
Free pick-up from the ferry terminal. There is also shuttle service at 10am to Nagoya Hill. There was a lot of mosquitoes in our room. The room service came and sprayed repellent immediately - prompt service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Centro near Kepri Mall
A good stay at the hotel. It's not a central Nagoya hotel, but Kepri Mall is close and staff is always helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
quite a disappointment
Breakfast was meagre and non appetising.swimming pool was across the road from hotel. The side of pool was slimy. Our room towels were smelly. Had to request change of bedsheet as there were stain. The next day there was no cleaning work in the room. The bathroom has very basic supply. Area is quiet at night. Reception Staff were helpful though. Wont be recommending anyone to stay in this hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Not really recommended
The staff are nice but I would not choose this hotel unless I have no choice. There is no lift so we hv to climb up the stairs. The water foow is very slow in the bathroom and the buffet us not fantastic.

4/10 Poor

Verified traveller

Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
Friendly staffs good location
Hotel staffs was friendly, location was about 5min walking distance to kepri mall. Mosquito in the room maybe due to windows not closed properly. Roaches will start appearing near Cooking area . Hotel could be better cleaned up.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad
Is still okay for the area....

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

4/10 Poor

INLYA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamarnya sepertinya sudah lama, kami pesan 4 kamar, sprei, sarung semua bau dan kuning, kami harus malam2 minta diganti. room servicenya sepertinya cuma 1 orang saja, karena pergantian sprei, sarung 4 kamar dikerja oleh 1 orang, yang menyebabkan kami harus menunggu, apalagi kami ada bawa anak di bawah 2 tahun. Di ukuran kamar dengan kasur besar, dan ditinggal oleh 2 orang, kami hanya diberikan 1 pasang sendal hotel, itu terjadi di 4 kamar. Sebelum kami check in, kami minta 4 kamar diatur agar bertetangga. tapi hasil nihil. Sampai kejadian inap sampai besoknya, bapa saya penderita stroke, dan ibu saya sedang keluar. bapa sendiri di kamar, hal seperti ini sangat bahaya sekali, andaikan kami diberikan kamar bertetangga, maka kami bisa menjaga bapa kami.