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The BCC Hotel & Residence

4.0 star property
Travelers find tranquility in the midst of urban energy at this hotel's sauna, while the scenic terrace offers the perfect spot for coffee breaks

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Located in Batam's business district, The BCC Hotel & Residence offers a quiet garden setting amid urban surroundings. Guests can relax in the sauna, enjoy the outdoor pool, or visit the on-site coffee shop. Practical amenities include free WiFi and dry cleaning services.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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About this property

The BCC Hotel & Residence

  • Upscale hotel near Batam Centre Ferry Terminal
  • A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at The BCC Hotel & Residence. For some rest and relaxation, visit the sauna or the steam room. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool and a children's pool
    • Free self-parking and extended parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge)
    • Smoke-free property, a lift and concierge services
  • Room features
  • All 227 rooms boast comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Slippers and sound-insulated walls
    • TVs with cable channels
    • Coffee/tea makers and daily housekeeping

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The price is RM108
RM131 total
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 100000 for adults and from IDR 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system

Frequently asked questions

Does The BCC Hotel & Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The BCC Hotel & Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at The BCC Hotel & Residence?

Self-parking and extended parking are free at this property.

What time is check-in at The BCC Hotel & Residence?

Check-in begins at 2 PM.

What time is check-out at The BCC Hotel & Residence?

Checkout is at noon.

Does The BCC Hotel & Residence provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The BCC Hotel & Residence located?

Located in the heart of Batam, this hotel is within a 10-minute walk of BCS Mall and Grand Batam Mall. Nagoya Hill Mall and Harbour Bay Ferry Terminal are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.0

Cleanliness

8.4

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 95 out of 416 reviews
Rating 8 - Good. 173 out of 416 reviews
Rating 6 - Okay. 88 out of 416 reviews
Rating 4 - Poor. 40 out of 416 reviews
Rating 2 - Terrible. 20 out of 416 reviews

Reviews

Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Out of the 4 lift, only 2 working. Take very long for the lift to come down to your level. Facilities are old. Variety of dishes for breakfast are the same daily. Only 1 meat. Not palatable:
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable however, The air-condition was not very good. It seems to be O.K. but then it stops and does not maintain the set temperature.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Zailani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Walking distance to shopping mall
Stayed 4 nights in Feb 2020
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean but No Toilet Paper. Windows not double glass and as such noise from the road comes in
Stayed 1 night in Feb 2020
Verified

6/10 Okay

SandyChua

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel desperately needs an update. The toilet cleanliness is horrible. I have booked this hotel because I need a 3 bedroom suite to fit my family needs. This hotel use to be good and I have stayed there everytime time I am in batem .. but this time I am quite surprised that broken (I assumed) tampered glass was removed from the toilet but it was never replaced hence my whole toilet gets really wet after every shower. The tiles were never cleaned and you can see mould build up at the seams and between the tiles. Smoking room without any ashtray.. why ? Oh well the good thing is there are so many other brand new hotels with attached shopping malls which makes it even more convient for travellers. I would give this hotel a miss in the future. Never again BCC.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is definitely big then other hotel.. My choice always BCC
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was so convenient where u can find lots of things nearby
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

PC

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is wise and convenient walkable to BCS mall, Grand batam and A2 foodcourt. However 2 bedroom suite was very rundown and constantly appearing of cockroaches in the apartment, i have killed countless of it. Bedsheets and pillow cover have yellow stains as well. Sofa was old and sink. Suggest a real revamp.
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in was abit draggy as the front desk had to deal with many guests demanding for their rooms which weren't ready (due to housekeeping issues perhaps?). Likewise for our 3 out of 4 rooms. However, we were pretty chilled since it' was supposed to be a holiday and the front desk staff were under tremendous stress and were already doing their best. Then there were issues with the lifts and so it took forever to either go up or down to/from our rooms on the top floors.
Stayed 1 night in Dec 2019
Verified

8/10 Good

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is older than the hotel room. Will be good if can furnish. The towels and linen are yellow. The service and location are good.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Anthea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Excellent Location but poor service & hard bed

Great Stuff about Hotel: Excellent location, within 3-5 minutes walk away from BCS Mall, Night Hawker (A2 Foodcourt) & Peniun Market (Pasar Peniun) where you can find great local foods for breakfast, fruits & veg markets, fish & meat markets, local dried foods & snacks shops (keropok, Chili sauce, etc) & even clothes stalls within the market area. Great Stuff about Room: Big size rooms, clean. Negative Stuff about Hotel: Apart from the excellent location, this hotel has a small lobby area, very slow elevators, very slow staff. Negative Stuff about Room: Bed is very hard, 2 pillows on each bed of which 1 is too soft & flat while the other is too hard, old & too high.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Location walking distance to food outlets shopping Convenient.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It is a spacious and near the amenities. Shower curtains too short in the bathroom. Overall, good!
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location especially variety of Asian food convenient walking distance to shopping.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Basic room

8 of us stayed in 2 units of 2 bed room apartment has the basic amenities - bottled water, towels, shampoo, soap, toothbrush. It was able to fit us comfortably. Note that there were no cooking allowed even though there was a cooker hood. Deposit of 100k Rupiah was needed per room. Unit was rather old looking with old stains around. So of them had towels and bed linens with old stains on them. Sofa was not in a very good condition, either too hard or it looked like it was going to collapse. Well for the price, you pay for what you get.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Please also allow customers to take the free shuttle to the malls even not booking directly from hotel. Ultimately we stay choose to stay at the hotel but from other agents. And more timings for the shuttle. Room not so clean and has smell. Stained bedsheets. 4pax in a room, 2 bathrooms but only 1 small bottle of shampoo and 1 small bottle body soap. We expected each bathroom will have so we didnt bring us. Which now we have to take turn showering in 1 bathroom only. Breakfast not good. Food not warm. No meat, must at least ham, hot dog, chicken patty, some fried finger food, Sandwiches.
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Location is good, but the hotel need a make over, shower cuber door spoil also didn't repair, aircon unit very noise ( light sleep like me cant sleep at all), some towels is too old need to throw away
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Room is spacious but bath room wall not clean, need to take note. Breakfast bad.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Lip Chee

Disliked: Staff & service
Super lousy service...The one and only hotel i stayed in that ended up me having to go nearby to buy towers and toiletries. went for a 2D1N trip, booked 3-bedroom unit for 6 pax. Upon arriving only 1 set of Toileties provided in common toilet. Nothing was given in the master room toilet. For 6 pax staying there, only 4 towels were provided. Requested immediately for additional two towels and another set of toiletries to be provided in master bedroom toilet at least twice. All in all we waited for 2hrs for them to delivered it but no one shows up. We gave up waiting and chasing them for it and ended up having to go to the nearby shop to buy the toiletries and 2 towels so that we all can shower 1st before meeting our tour guide for the pre-arranged shopping trip. When we got back to the hotel around 10:30pm, we realised that nothing was being done, no additional towels or toiletries provided despite repeated request. Am glad we purchased it in the afternoon when they did not show up, else at least two of us will not get to shower and rest for the night. What kind of hotel is this? not able to even provided sufficient basic amenities to paying customers. really disappointed and will not stay there again.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Cheng

Liked: Cleanliness, staff & service
Disliked: Room comfort

Terrible

The aircon was always at 26degree and cannot be colder , and toilet bath area not able to bath properly with faulty hose ....also keep having blackout with hotel not having its own back up generator
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
A2 Food court and BCS mall is a stone throw away from the hotel. The hotel has rooms or apartment options which makes it easy for people travelling in large groups.
Stayed 1 night in Nov 2019
Verified

8/10 Good

yen shan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lift is super slow. we waiting for 30mins for the lift to go down to had our b1st.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service
Suggest to Upgrade the room facility and property.
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Desmond

Disliked: Cleanliness, property conditions & facilities
Bed sheets and blankets are dirty
Stayed 1 night in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
They upgraded me to suite which is nice but the bath tub didn’t work and towels are dirty the lifts are extremely slow. Breakfast quality is bad food and coffee are cold although service staff is good
Stayed 2 nights in Oct 2019