The hotel is a peaceful spot compared to the Hard Rock Hotel nearby, it also has semi direct access to the beach (main hotel is separated from the beach by a quiet road). The beach was clean and well maintained. It is a red-flag beach - the water was choppy and there were signs up warning guests about jelly fish, so we just paddled in the water with our feet. This would be the case for any hotel on the Desaru coast. We checked in for 3 nights and they gave us 2 complementary passes to the waterpark attached to the Hard Rock Hotel, which was good, but considering we were a party of 3 (2 adults and a child), it would have been good if we didn't have to ask for the additional ticket at check-in (we were originally told we would have to pay for the 3rd ticket, but I did say our reservation was for 3 people and they kindly brought up the third ticket along with the bags). The hotel is undergoing renovation at the moment so not all their amenities/facilities were available (only 1 of their 3 pools were open). It would have been good to know this at the time of booking. Food was really overpriced and you are a captive audience as there is not much nearby to walk to (you can drive out to get some food), so thank goodness for Grab. A bug bear of mine was that we had to pay for parking (RM5 per day), guests should really be parking for free. The breakfast buffet is extensive and the food is good in general. Generally the staff are polite and courteous and it was a good few days break.
