2/10 Teruk
Vaishali
Mengembara bersama keluarga
22 Apr 2026
Tidak sukakan: Kakitangan & perkhidmatan
Unfortunately, our 4-night stay at Playa Canek Beachfront Eco Hotel was very disappointing and far below expectations. We understand this is an eco-style property, but many of the issues were related to cleanliness, maintenance, and basic guest comfort — not the eco concept.
When we checked in, the suite was extremely hot and muggy. The downstairs area felt dirty, the bedding appeared unclean, and the bathroom was in poor condition. One sink did not work, the other had very low water pressure, and the faucets looked dirty enough that we didn’t want to touch them. The AC in the downstairs bedroom was not functioning, so we had to rely on two fans.
The worst experience was our last night, when the AC stopped working completely and the power went out from about 1 AM to 5 AM, making it impossible to sleep comfortably. We also dealt with excessive mosquitoes and were bitten repeatedly during the stay.
For the price paid, we expected a much better level of cleanliness, upkeep, and comfort. The property has a beautiful location, but the room conditions and maintenance issues significantly impacted our vacation. Based on our experience, we do not feel the stay delivered the value promised and believe compensation or a partial refund would be appropriate.
Vaishali
Menginap 4 malam pada Apr 2026
