Hotel Menyeluruh di Tulum

"We had a wonderful stay! The hotel is fantastic with lots of activities and great dining choices. Alfredo, our Villa Manager (Villa 65 Butler), and his team, Julio and Bely, completely elevated our experience. They are highly professional, always smiling, and went above and beyond for us. A huge shout-out also goes to Alfred and Luciana at the infinity pool—such beautiful people, so helpful, and incredibly professional. Everyone worked so hard to make sure we had a perfect stay.The only feedback...

"My experience at Secrets Tulum was great. Staff were so polite and helpful. My room service was excellent and room was cleaned daily."

"Great place and staff."

"Hotel is old. Rooms smell musty. The staff is helpful though. We ended up leaving this hotel and going to another, newer property and were happier there. Also, the crowd is on the older side at El Dorado. Wrong vibe for us."

"We had our first family holiday here and got engaged. Everything was perfect from start to finish. The staff went above and beyond for us and made the engagement so special. The quality of the food in the restaurants is truely exceptional and we were blown away by the kindness of all of the staff. Truely not one complaint. We went to a 5* hotel in playacar for the last 5 nights just for a change of scenery and wish we had just stayed here as the service did not compare!"

"Good"

"The property was beautiful. The staff were all so friendly and wonderful. Be aware, though, that upon arrival you will have to go through a 90 minute “presentation” where they basically try to sell you a time share. This was bothersome because we only stayed Monday through Friday. It was frustrating to give up that much time for a service we weren’t interested in. The staff trying to sell us the time share also became very obviously irked when we declined to buy it at the end of the...

"The rooms and surrounding were very cleanly keep, the staff was very accommodating to our needs. The food was selection where great."