Hotel Spa di Playa del Carmen

"top of the class resort will stay again"

"Staff was super helpful upon arrival & during our entire stay. From the lobby staff to the dining staff and then service staff around the pool and around the property- all friendly and kind. Only downfall is that there isn’t easy access to the beach but the plenty of pools make up for it :)."

"We recently stayed at this hotel and overall had a wonderful experience. Our room was beautiful and comfortable. The only issue we encountered was that the air conditioner leaked, soaking all of our clothes. Thankfully, the hotel staff handled the situation incredibly well and washed all of our clothing at no extra charge, which we really appreciated. One of the highlights of our stay was all the wildlife around the resort. We saw monkeys, macaws, deer, raccoons, and even some of the adorable...

"Everything"

"Rooms are nice and spacious . We stayed Thursday to Tuesday, in July. Staff were nice and the resort was fairly clean. Pool could have been cleaned better. Only one guy cleaned 2 massive pools in like and hour. Sometimes there were left over cups floating around. The staff at the bars were nice but the alcohol was terrible. They showed premium brands but did not taste like it and were watered down. The food at the buffet started out amazing and lots of options, but as the week went on...

"The location of the resort was great, however my only qualm was that although the resort is near the beach you have to physically leave the resort to get to the beach."