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Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

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Fitness facility
Hilton Garden Inn Media
    9.8 out of 10, Exceptional, 10 reviews
    The price is RM448
    RM489 total
    includes taxes & fees
    15 Feb - 16 Feb
    Hilton Garden Inn Media
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    Reviews

    Reviews

    7.0

    Good

    7.4

    Cleanliness

    7.6

    Location

    7.4

    Staff & service

    6.8

    Property conditions & facilities
    Rating 10 - Excellent. 124 out of 648 reviews
    Rating 8 - Good. 234 out of 648 reviews
    Rating 6 - Okay. 148 out of 648 reviews
    Rating 4 - Poor. 81 out of 648 reviews
    Rating 2 - Terrible. 61 out of 648 reviews

    Reviews

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Very nice and in a great location.
    Stayed 3 nights in Jan 2020

    2/10 Terrible

    Jeff

    Disliked: Staff & service, property conditions & facilities

    Don’t stay here

    Terrible. This is no longer the Quality inn. It is called McIntosh and what was advertised they don’t have to abide by if: Breakfast. It indicated an included breakfast as advertised Well it’s not. I was told this after check-in and refused to refund the money. The whole building needs to be renovated. I don’t know why they are on hotels.com list or any other list Dogs barking, doors slamming all night
    Stayed 2 nights in Jan 2020

    4/10 Poor

    Verified traveller

    Disliked: Staff & service, amenities, property conditions & facilities
    Cracked floor tile , seemed unsafe area, was not a Quality inn , new owners now Mackentosh or something, no breakfast as advertised and only decaf coffee
    Stayed 3 nights in Jan 2020

    2/10 Terrible

    Karine

    Disliked: Cleanliness, staff & service, property conditions & facilities

    Pour une nuit pas plus

    45 minutes pour la réception Chambre très sale Lit confortable Nous avions un petit déjeuner chaud de compris mais à la réception on nous a informé qu’il n’en n’avait plus La soulte a l’aéroport c’est bien déroulé
    Stayed 1 night in Jan 2020

    2/10 Terrible

    Octavia

    Disliked: Cleanliness, property conditions & facilities

    ROACHES IN THE ROOM

    We checked in Monday at 9:30pm and had to move to another room at midnight because we had roaches in our room. The staff was very nice and helpful but the manager Shawn wouldn't even speak to us at first. He said he had already moved us to another room like we was supposed to say in the room with the roaches, after my husband called him out he said he couldn't give a refund for 2 night which we never asked for we did say in the other room we just wanted to be made whole for our in convenience. So he refunded one night. He spoke to us like we was trying to take advantage and get something for free.
    Stayed 2 nights in Dec 2019

    4/10 Poor

    Verified traveller

    Disliked: Staff & service, amenities
    This hotel is relatively inexpensive and conveniently located for visiting my family, but we'll be going out of our way to stay somewhere else next time. We stayed here once before, in 2017, and had a fine experience then. This time, however, was very disappointing. We asked for extra pillows (because they only gave us two tiny ones), and they acted astounded and told us that they had no extra pillows anywhere on the property. There was never any coffee in the lobby at breakfast time, and when we asked about it, we were told they wouldn't make any more. The fitness center was shut down, the business center was shut down, and housekeeping came to our room before 9am 3 days of our stay, while we were still getting dressed in the morning, and then did not come back later. It's really too bad, because on our prior stay, it was a great economical choice.
    Stayed 7 nights in Dec 2019

    10/10 Excellent

    Kit

    Liked: Cleanliness, staff & service
    Friendly, pleasant, and even replaced a broken refrigerator with a new one. Thanks again
    Stayed 3 nights in Jul 2019

    8/10 Good

    Debi

    Liked: Cleanliness, property conditions & facilities, room comfort
    We had a wonderful visit, but the woman who worked in the morning was rude to my boyfriend
    Stayed 1 night in Dec 2019

    2/10 Terrible

    Tysheene

    Disliked: Staff & service

    Bad customer service

    Staff was rude and talking about there are cameras here. I asked in the room she gave me a look.
    Stayed 1 night in Dec 2019

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Clean tidy and friendly staff. Room size was good, shower pressure good
    Stayed 2 nights in Dec 2019

    2/10 Terrible

    Sam, Virgina

    Disliked: Amenities, property conditions & facilities
    Does not worth to spend your money everything is broken it stinks, I have the pictures if there is any option I will definitely upload them.
    Stayed 1 night in Nov 2019

    2/10 Terrible

    Tina, Ponte Vedra

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    Front desk person was not accommodating at all!! Very cramped breakfast area and could not even get a cup of coffee after 9:15am. Terrible eggs, pathetic danishes and mini muffins, no yoghurt or fresh fruit. No housekeeping done in my room the next morning. Cigarette hole burned into the mattress! It was a no smoking room! Did nothing for us after I complained, given excuses!! Will never stay here again or at any other Quality Inn!
    Stayed 3 nights in Nov 2019

    8/10 Good

    Ian

    Liked: Cleanliness, property conditions & facilities, room comfort

    Satisfied Customer

    This is a simple motel without many frills. It was clean with a decent minimal breakfast. It is relatively inexpensive and a good value at the price. My only disappointment was there had been someone smoking in this non-smoking room. It was very convent for our stay.
    Stayed 4 nights in Nov 2019

    4/10 Poor

    Verified traveller

    Disliked: Staff & service, amenities, property conditions & facilities
    The motel seems it just gave up. Evidently it a huge deal if you take the crappy breakfast outside that’s offered in the cramped lobby.
    Stayed 3 nights in Nov 2019

    6/10 Okay

    Verified traveller

    No frills place, but okay for a nite or two

    This is a very no frills place, but adequate for the price. The carpet looked like it hadn’t been cleaned in a while.
    Stayed 1 night in Nov 2019

    10/10 Excellent

    Kwame

    Liked: Staff & service, amenities, property conditions & facilities
    Clean and confortable. ****************€€**************€€€€€€
    Stayed 1 night in Nov 2019

    4/10 Poor

    Verified traveller

    Disliked: Cleanliness, amenities, property conditions & facilities
    Property was run down. Bathroom had mold in the bath
    Stayed 1 night in Nov 2019

    6/10 Okay

    Verified traveller

    The room was good enough for an overnight stay. The room smelled musty, though. The bed was comfortable and I had a good sleep. The location is at the corner of an intersection, and it was not easy to make a left turn when going out.
    Stayed 1 night in Nov 2019

    8/10 Good

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Servicetechniker auf der Durchreise

    in Motel mit gutem Preis Leistungsverhältnis. Freundliches Personal und alles ist unkompliziert.
    Stayed 3 nights in Nov 2019

    2/10 Terrible

    Verified traveller

    Disliked: Staff & service
    They had rooms available where other hotels were booked. But we discovered why soon enough why.
    Stayed 1 night in Nov 2019

    10/10 Excellent

    Herman, Milwaukee wisconsin

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Nice location and the property was beautiful and the housekeeping was absolutely excellent..
    Stayed 3 nights in Nov 2019

    2/10 Terrible

    Verified traveller

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    Absolutely horrible place Do not stay here Poor service and disgusting place
    Stayed 2 nights in Nov 2019

    2/10 Terrible

    genelee

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Take it or leave it! I’m leaving it.

    Don’t stay here if you want to feel like you’re paying guests.
    Stayed 2 nights in Nov 2019

    2/10 Terrible

    Johana

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very bad service

    The front desk lady was not friendly at all They charge me 20 dollars cash for early check in (1:30 PM) The refrigerator was very very dirty Very disappointed
    Stayed 1 night in Oct 2019

    6/10 Okay

    Ha, Pa

    Liked: Staff & service
    Disliked: Cleanliness
    When i went to get in bed there was a blood stain on the fitted sheet, luckily there was 2 beds in the room.
    Stayed 2 nights in Oct 2019