Hotel Dekat Muzium Mainan Vintaj Pulau Pinang

"We chose this hotel for our honeymoon, but unfortunately, the service did not live up to the occasion. While housekeeping was great and kept our room lovely, the rest of the experience was frustrating. Communication is nearly impossible; I tried calling the front desk (ext 0) repeatedly for an hour between 8-9 PM with no answer, eventually having to call the restaurant line just to reach someone. When we asked for a wine and beer opener to celebrate, they sent up one that was rusty. We also spent 45 minutes waiting for a single drink while relaxing by the pool, to the point where my husband had to get up and walk to the counter to find out where it was. It shouldn't be this hard to get basic service for a 5 stars hotel. "

"good breakfast"