"I normally don’t write negative reviews, especially for a hotel I was genuinely excited to stay at. I had been looking forward to experiencing one of the Shangri-La hotels. Unfortunately, due to the recent war in the Middle East, I had to postpone my travel plans since my return flight to the U.S. would have routed me through Dubai.
When I first reached out to the hotel, they seemed accommodating. However, after a lot of back-and-forth communication, they ultimately decided not to issue a refund because the reservation was non-refundable. I then asked whether they could at least provide a credit for a future stay, since traveling through the Middle East during this time simply does not feel safe. Unfortunately, they were unwilling to offer any flexibility and subsequently ignoring my emails.
I made it clear that I had no intention of canceling my stay and was only doing so because of these unsafe and uncertain circumstances, including not knowing whether airspace in Dubai would remain open. Despite explaining this, the hotel still chose not to make an exception.
Because of this, I am extremely disappointed with the level of customer service. The room itself was not particularly expensive—around $200 total for two nights—so this was never really about the money. What upset me most was the lack of empathy and willingness to accommodate a guest dealing with an unpredictable and potentially unsafe situation.
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"We stayed in a Grand Executive Suite and enjoyed the space and layout. We were there for a long stay and the beds became a problem. The main bed was a little firm for us but was sorted with a topper. We had prearranged for a single bed "
If you're looking for somewhere to stay with fewer rooms than the traditional hotel and a more personalised environment, a bed and breakfast might be a great fit for your trip to Kampung Jelebu. When you want to venture out to explore Kampung Jelebu, consider browsing the exhibits at Kuala Klawang Customs Museum.
Are you interested in an apartment for your stay?
B&Bs all have a unique charm — whether it's a picturesque garden or a sunlit breakfast nook to enjoy your morning cup of coffee, the small details are what make bed and breakfasts a home away from home.
When is the best time to stay at a B&B in Kampung Jelebu?
When you're planning your stay in Kampung Jelebu, make sure that you take the year-round temperatures into account. The hottest months are usually March and April, with an average temperature of 26°C, while the coldest months are January and February, with an average of 25°C. The rainiest months in Kampung Jelebu are November, April, December and October, with each month seeing an average of 416 mm of rainfall.
What is there to do in Kampung Jelebu?
Spend some time exploring Geliu Ulu and Jeram Toi Waterfalls if you're hoping to see some of the area's natural features. You should put Kuala Klawang Customs Museum and Bukit Silang Nombor Dua on your list if you want to see more of the area.
How can I get to and around Kampung Jelebu?
Mapping out your trip in and around Kampung Jelebu is easy with these transportation options. Fly into Kuala Lumpur International Airport (KUL), which is located 28.5 mi (45.8 km) from the heart of the city. Otherwise, look for flights into Subang (SZB-Sultan Abdul Aziz Shah), which is 37.2 mi (59.8 km) away. If you'd like to venture out around the area, consider renting a car to explore more sights.