Hotel Dekat Grand Outlet Riviera Maya

"Muy buen servicio"

"Family friendly good food "

"Breakfast was great, pool and lounge area looked amazing but sadly didn't use it. Room was small but clean and comfortable. I slept well but was woken up at 330am by stomping in the room above me for an hour. Food court is across the road so was very convenient for dinner and shopping. Staff was friendly and helpful. One of the front desk agents didn't speak English when I came down to ask a question (I thought this was odd for an airport hotel check-in desk, but we used translator and was not...

"Très bien merci pour votre gentillesse"

"Only one problem Adrian at the front desk was very rude and terrible costumer service"

"We will definitely be going back! The facilities are so nice and the staff was winderful"

"Absolutely amazing "

"Good room"

"Service was horrible, it was told that housekeeping was every other day and we didn’t have service , we called the owner and she give us attitude and said she was not able to give us service for multiple reasons which then she change everything saying her stuff told her we denied service which was a lye because we were not there . I will never book with them . Every thing they put on there website and booklet information was lye ."

"Second time staying here love the property! I would suggest that they need another à la carte restaurant"

"I was treated poorly,because of i wasn't white, by staff, spa,restaurants, etc."

"Habitación limpia, personal en general bien, pero un trabajador grosero en el pollo frito de hippie chic, se me fue la luz varias veces y me resolvieron siempre pero me atrasó en el compromiso que tenía "

"Horrible communication never responded had to stay else werr"

"Rooms and lobby are very clean. We had dinner in the restaurant next to the lobby and it was great! The staff was very respectful and helpful at all times"

"muy bonito , buena la comida y atencion"

"The AVA resort is amazing! The concierge is above and beyond on following up and delivering top notch assistance and expertise on all fields. Would 100% recommend this place."

"Es una experiencia promedio, nada que ver con el estándar de la marca. La comida en particular es terrible, les urge un cambio en esa área, las peores hamburguesas y postres que me he comido. Los restaurantes de especialidad están lejos de una experiencia Gourmet. La mayoría del staff es amable sin embargo hace falta mucho personal en el área de albercas, la experiencia Preferred para nada se siente así. Las habitaciones muy amplias y bonitas."

"Room was clean. Resort was always kept clean by staff. Very attentive and appreciative how we were treated around the pool with drinks. "

"Our check-in was later. It seemed sloppy. Meaning the staff was not attentive to someone checking in. It was 11 pm, and we just wanted to shower and go to bed, but the water was cold. The next morning I explained it to the staffthey said they would send a maintenance person to fix it The maintenance person tried to tell my wife that the C on the tap was Spanish fir hot and we turned thebtap the wrong way. Such a high level of insult. Adrian at tge day shift front desk was great as was Jorge our...

"Very clean and American speaking"