Hotel Dekat Grand Outlet Riviera Maya

"The room was very good and the staff were pleasant."

"We went with our teenage daughters to Moon Palace Sunrise and just came back on March 5 2026. It was an awesome experience specially the staff. They are friendly and welcoming and very courteous. Anjie in Agra, Norma in Bougambilias and all drivers specially Jeremiah were amazing and extremely helpful. I was really skeptical before leaving but the overall experience was way better than my expectations. There are a lot of restaurants to choose from and a lot of activities to keep kids busy and...

"Clean rooms "

"Everything was Great. Staff was amazing! I forget this guy’s name he made us drinks and he was serving drinks at night on feb 24. He is such a sweet person! We wanted to say by before we leave but i guess opposite shift!! The front desk crew was so sweet!! Every-time we needed something it was delivered in room pretty fast!"

"Room were fabulous! I appreciated the flexibility to change rooms bc our first one was a bit noisy/busy for us. Staff were outstanding - friendly and helpful Amenities, especially the pools were top notch It was a fabulous stay!"

"We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!"

"Yes . I would use again "

"Awesome place, friendly staff, excellent breakfast "

"Yes, and I had a nice private pool. It is very public though, so be aware when booking. "

"Wonderful setting, views, staff, service and spa. So relaxing and tranquil. "

"Lovely new hotel would stay again "

"We were staying overnight and our hosts were 1st class. Helping us with the evening meal and allowing us to check out later than planned. The room was great and we had a pleasant breakfast with a lovely garden setting. Would absolutely recommended our hosts."

"Excellent hotel. Clean, well kept, and very personable owner."

"Room was spotless, entire resort was spotless! Staff spoke every single time we passed by, very friendly and courteous. The Zen Teppanyaki grill was amazing! Our grill master Richi cooked our food to perfection and was very entertaining. Our other wait staff at the grill (and the entire resort) were awesome as well, too many names to remember but I will try: Edwardo, Enricho, Armando (buffet), bartenders Hugo, Jujulianna (at the beach bar….who I promised my pair of fun sunglasses to if I can...

"Clean, quiet and very helpful staff. "

"Todo espectacular"

"Second time visiting and we will be back. Welcomed like we were coming home. Rooms are well appointed and have amazing views. Food is fantastic and drinks especially at the lobby bar are amazing. Incredibly family friendly. Their kids club has family time, so if your hesitant on leaving your child or if they are under 4 and can't be left. You can still take them to the indoor playground and trampoline park. See you next year! "

"excellent stay "

"Excelente "

"Amazing. This place was amazing. The property is beautiful. The service was impeccable. The food was really good. I will be back"