Heart of England All inclusive Holidays

This hotel is a bit tired. The bathroom was very clean - the windows filthy and the carpet stained. In the reception the lights above the desk were very very dusty. Breakfast is basic. The staff are mixed. We booked because of the parking and I got an email from Expedia saying ring the hotel and book it. When I did I was told that they did not take bookings as it was first thing first served. When I read out the email from Expedia and said that I had booked because of the parking I was told they had no discretion to book parking and that expedia said nothing different! I wouldn’t book this hotel if you want parking as it was very busy. Having said that the receptionist on Thursday and this morning (male student) was excellent and very helpful. So mixed.

This hotel is a bit tired. The bathroom was very clean - the windows filthy and the carpet stained. In the reception the lights above the desk were very very dusty. Breakfast is basic. The staff are mixed. We booked because of the parking and I got an email from Expedia saying ring the hotel and book it. When I did I was told that they did not take bookings as it was first thing first served. When I read out the email from Expedia and said that I had booked because of the parking I was told they had no discretion to book parking and that expedia said nothing different! I wouldn’t book this hotel if you want parking as it was very busy. Having said that the receptionist on Thursday and this morning (male student) was excellent and very helpful. So mixed.