Hotel Spa di Pusat Bandar Birmingham

"Understand times are tough for all of us including hotels but we were staying in a family room and there was no bottled water nor water fountain available so we were told we had to purchase. Cleaning of the rooms was satisfactory but had to ask to toilet roll. We've stayed in this hotel many times over the past decade and standards have dropped for sure. Staff are excellent though. Dinner was ok and breakfast is great. The pool and spa is still decent. Rooms could do with refreshing though."

"The deluxe room (labeled "Penthouse") was quirky being up several stairs and was in the roof with dormer windows. It had too much furniture in it for the size. Ok for just a 1-night stay. Breakfast wasn't anything to shout about and was overpriced. Overall, we thought that the price for the room and the breakfast was too high. we didn't use the spa or the pool (maybe they merit the price for some people). The location suited our purposes, but we probably won't stay there again."