Reception

Reviews of Zhuhai Guotai Hotel

3.5 out of 5
Zhuhai Guotai Hotel
No.37, Gongbei Qiao Guang road, Xiangzhou District, Zhuhai, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 54 reviews" "
Rating 8 - Good. 29 out of 54 reviews" "
Rating 6 - Okay. 7 out of 54 reviews" "
Rating 4 - Poor. 5 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fair
Staff are not helpful as they will blame on you if you order the food and cannot be connected with the delivery staff. (PS: the signal of the phone is weak in the room and you are hardly reached in your own mobile) It is hard to connect WiFi in room.
Stayed 1 night in May 2019

8/10 Good

Chin Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good location. Rooms are clean and comfortable
Stayed 1 night in Apr 2019

8/10 Good

Rovin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the rates. Convenient. But breakfast needs improvements. Cafe staff inattentive and poor service.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Siew Lan

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay in zhu hai
Good hotel for zhuhai standards. Opportunity for the bell boy and male front desk service were cold. Another opportunity is on the unavailability of non smoking rooms in this hotel
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is convenient ,foods travel,cusdome just across the street
Stayed 3 nights in Dec 2018

4/10 Poor

jean claude

Disliked: Staff & service, room comfort
Impossible to have a no-smoking room as requested un our réservation.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean, location good, too many restaurant round.
Stayed 2 nights in Oct 2018
Response from x on 10 Dec 2018
Distinguished guests: thank you very much for choosing to stay in guotai hotel of zhuhai and giving such a high evaluation to the hotel. Your affirmation is the greatest encouragement to us, and we will continue to maintain it. The hotel is located in the beautiful zhuhai, adjacent to gongbei port and Macao. In your spare time, you can pace along the road of lovers. I am looking forward to meeting you next time.

6/10 Okay

Lawrence, USA

Liked: Cleanliness, property conditions & facilities
Room is clean and the shower water pressure is excellent. The location is also ideal. My only gripe is that the sound proofing is not great. The door cannot close automatically and if another guest left it unclosed, it produces a constant beeping as warning, and the beeping could be heard in other rooms, very annoying.
Stayed 4 nights in Jul 2018
Response from vivian on 27 Aug 2018
Dear guest, how do you do? Thank you for your presence. Your feeling is very important to us. We will continue to improve and make progress. Thank you very much!

8/10 Good

teik hooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice Hotel with confy room, but..
Nice hotel with updated rooms, right by the gates to Macau which is convenient, staff was friendly and helpful. The "but", the hotel is geared towards Chinese nationals, this meaning that non-smoking rooms do not exist, I was lucky enough get a room where the cigarette smell was down to a minimum, and this was my pick out of 5 rooms I was given to choose from.
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Guotai Hotel is located only a couple of minutes from the North Exit 2 of the underground mall connected to the Gongbei border crossing. There is a full-service spa located on the 2nd floor of the hotel and the price is very competitive. I had a foot massage there and I must say it was one of the best I've ever had. The restaurant inside the hotel is a little pricey but there are plenty of options just steps away from the hotel, e.g. KFC is next to the hotel and McDonalds is across the street. When shopping in the underground mall make sure you haggle with the sales person. I got a 50% off the quoted price after doing some comparison shopping and haggling with the sales people. Westerners are not accustomed to this style of shopping but it is acceptable here in China.
Stayed 3 nights in Mar 2018

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(1) Room was neatly designed. (2) Bathroom sink was not in its full function (water slowly went away). (3) Study chair's adjustable height was in need of re-calibration. (4) Breakfast was less than acceptable in variety.
Stayed 2 nights in Jan 2020

8/10 Good

IKE, 東京

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
拱北口岸から歩いて10分以内で、周りには食べる所もマッサージ店も沢山ありとても良い立地です。 私は年末から年始にかけて3泊しましたが、にぎやかな繁華街の割には部屋はとても静かで、ぐっすり眠ることができました。朝食はついていますが、周りの店で格安で食べられるので、ほとんど利用しませんでした。チェックイン、チェックアウト共スムーズで、特に不便はなく、部屋には無料のミネラルウォーターもあり、コンセントも日本のまま変換なく差せたのは便利でした。 また、電気等はタッチパネルで使いやすかったです。 また珠海にいくことがあれば、宿泊したいと思います。
Stayed 3 nights in Dec 2019

8/10 Good

Wai ming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯,房間乾淨舒適, 浴室夠寬敞。職員亦表現得有禮和樂於助人, check in 亦快捷. 早餐一般, 選擇不多, 近關口, 地點方便, 性價比高,價錢合理
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
雖然近車站很方便,但酒店殘舊丶室內有味道丶毛巾灰灰的,房價差不多要六百元太貴了。 反而後面的按摩店服務不錯
Stayed 1 night in Oct 2019

6/10 Okay

Pui Shan Iris

方便易到的洒店
以前已入住過此洒店,因為過關方便!職員check in 亦快捷!但因為在網上訂房的時候,已要求兩張床,但入住時職員説我沒有要求,所以衹有提供一大床,其後職員亦向我出示證明,確實沒有特別要求兩張床!對此,我已向貴站反映了⋯⋯若不是這瘕疵,則各樣都不錯!
Stayed 1 night in Sep 2019

8/10 Good

YOSHIAKI

Liked: Cleanliness, property conditions & facilities, room comfort
ホテル周辺は静か
ホテルの前の巨大ショッピングビルはつぶれて廃墟でした。にぎやかさを求めるなら蓮花路のほう側に宿泊したほうが良いです。
Stayed 1 night in Aug 2019
Response from lin on 8 Sept 2019
尊敬するvip:ご入居とコメントありがとうございます。今回のサービスがあなたを満足させることができなくて、私たちは非常に耻ずかしくて、このプラットフォームを利用して心からあなたに申し訳ありません!ご质问に対してホテルの上层部长は非常に重视し、関系部门に自分の仕事を真剣に见つめ、品质を向上させるよう求めています。私たちは更に细かくて、心に密着して、行き届いたサービスを使って、あなたの次回のお越しを楽しみにしています!仕事が顺调で、万事顺调でありますように!

10/10 Excellent

Oi Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置很近口岸關口, 地置很方便. 附近食肆很多.
Stayed 1 night in Jul 2019
Response from 林 on 14 Aug 2019
尊敬的宾客朋友,您好!非常感谢您选择入住国泰酒店并分享您的入住体验,酒店地处拱北繁华地段,周边餐饮娱乐选择非常多,您的满意是我们最大的责任与荣幸。国泰酒店致力于为每位宾客提供卓越的产品及服务,如您有宝贵的建议也可以联系我们,我们将努力做到更好。您的到来及肯定是我们不断进步的动力,期待您的下次光临,祝您生活愉快!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
另類選擇
酒店位置方便,接近關閘或拱北,酒店附近有餐廳,雙人床乾淨舒適。
Stayed 1 night in May 2019

8/10 Good

pui man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近關口,地點方便,早餐一般,唔太多選擇,
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這間酒店我一年住了約差不多十次,每次訂兩間房,一切非常好,滿意,主要近關口,另外酒店乾淨整潔,給我一種下次再入住的感覺
Stayed 1 night in Apr 2019

8/10 Good

Karen

Liked: Staff & service
整體不錯!房間被單有煙味,早餐樣式少一點,地點不錯!
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2019

8/10 Good

pui lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體房間清潔,服務人員態度也好,但浴室花洒水壓較弱。
Stayed 1 night in Mar 2019

8/10 Good

NGA YI FANNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK的酒店
整體不錯,房間能給我們乾淨舒適的感覺,特別是浴室夠寬敞,水力夠猛,熱水度也非常適中。職員亦表現得有禮和樂於助人。唯一需要作出改善就是餐廳的食物,我們不吃辣,但偏偏它們的小菜很多都是辣。它們早餐的煎蛋,看見廚師是不斷放油,又只有煎蛋一款蛋,建議應有奄列或炒蛋。另外,我們這次是住兩晚,第一餐早餐的食物溫度維持得很好,但第二餐的溫度就不理想,而較熱門的食物只剩得很少,又不加食物,這些都是美中不足之處!
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

petri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
it is nice clean hotel.
Stayed 1 night in Feb 2019

4/10 Poor

Edmond

Disliked: Cleanliness
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店地点很好 从拱北关口出来步行十分钟就到,酒店附近饭店很多 吃饭是蛮方便的 ,房间非常舒适,员工服务态度都非常好,下次还会入住这里,值得推荐。
Stayed 1 night in Jan 2019

8/10 Good

Chung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以再次住宿
Stayed 1 night in Jan 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高,價錢合理但服務良好,可是沒有免費早餐。 離口岸很近,去澳門很方便,服務員態度也很好,附近也有很多購物區
Stayed 3 nights in Dec 2018

8/10 Good

wing tat

Liked: Staff & service, property conditions & facilities
位置很方便,飲食、購物、交通都很好。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
到達時酒店表示只訂了一間房,找很久才可check in 後來的一間房似是草率執拾,棉花捧和鬚刨盒是空的,房間也比另一間差
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Eric, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店乾淨,地點方便 Gooooooooooooooooooooooooooooooooooooood
Stayed 1 night in Nov 2018
Response from x on 2 Dec 2018
尊敬的宾客您好!首先非常感谢您的下榻。同时也谢谢您对我们的肯定和赞扬。期待您的下次光临,我们将一如既往地为您提供优质的服务。衷心祝福您生活愉快、合家幸福!

6/10 Okay

Manuel, Lima

Disliked: Room comfort
desayuno malisimo, tenia que desayunar fuera, platos muy chinos, nada internacional, muy pocas opciones saludables.
Stayed 5 nights in Oct 2018
Response from xie on 30 Nov 2018
Distinguished guests: thank you very much for your patronage to zhuhai guotai. Your comments are the driving force for our continuous progress! We will learn from your Suggestions, continuous improvement, try to meet the needs of different guests. We will continue to improve the quality of service, adhere to bring more satisfaction and surprise to guests, do not disappoint the guests to our support and expectations. I also wish you a happy life and smooth work here!

8/10 Good

Nip, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯的酒店, 位置好. 但入住程序繁瑣. 將來定會再次入住 整體不錯的酒店, 位置好. 但入住程序繁瑣. 將來定會再次入住
Stayed 1 night in Oct 2018
Response from x on 2 Dec 2018
尊敬的贵宾 :您好!非常感谢您选择入住珠海国泰并与广大网友分享您的入住体验。酒店坐落于珠海拱北,与拱北口岸、澳门毗邻,地理位置优越。很高兴能成您工作出差的不二选择,我们也会不断努力和进步的。再次感谢您对珠海国泰的支持和厚爱。祝您工作顺利,生活愉快。期待您的下次光临,

2/10 Terrible

Cheng-Yu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有下一次的黑名單
退房時不但慢,竟然説不見二條小方巾,第二天整理房間後根本沒補,要打開行李讓他們看也不要看,就是要錢,要不是趕時間真想跟他們耗下去弄清楚,簡直就是爛到爆
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好逛的飯店,80分
房間80分,也很乾淨,離拱北口岸很近,算是很好逛的地方.早餐應該可以再加強,簡陋了一些...不過,吃宵夜很方便,周圍的小吃實在太多選擇了
Stayed 1 night in May 2018

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便, 周邊配套完善, 員工服務不錯

6/10 Okay

steven, taiwan

靠近垬北一對面超市很方便
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Stayed 1 night in Apr 2018

10/10 Excellent

HSIN LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置離關口很近⋯⋯非常便利
Stayed 1 night in Mar 2018