PREM Group UK West Country hotels

"Room was lovely. We paid for breakfast but then changed our mind and they reimbursed us easily for it. The pool was a bit disappointing since there were classes on so it was noisy but we still enjoyed the swim/ hot tub. Thank you. "

"Great location, really nice hotel, everything is new, great gym, decent breakfast. Excellent all round. "

"We visited the 21st of November and we loved it. We arrived a bit earlier than expected and check in wasnt until 3.30 but there were no problems with using the spa area before hand. Thank you to the man who helped us on the front desk he was lovely. Spa- changing rooms were clean and spacious. Towels were easy to find and plenty of. Pool was lovely along with the sauna, steamroom, area for tropical/arctic shower and a cold water bucket. Plenty of room to sit or lounge. At check in it was straight forward and given directions before heading to our room which was great. Our room was spotless (cleaned by Mia, thanks Mia!) A little rubber duck and some pillow pray on the bed which was a nice touch. Bed was comfortable and a lovely chair and foot rest aswell as enough desk space. Bathroom was great, deep bath and separate shower. We would definitely recommend and would stay again"

"Room was get and staff were very helpful"

"Loved this Hotel it was central to everything. The staff were very professional polite and helpful. Our room was small but adequate with a great bathroom. The food was really nice and tasty "

"Was a fantastic stay "

"Staff were super friendly and helpful. Would definitely book again. Thank you. "

"My fiancé and I spent 2 nights at Cheltenham Chase last weekend. Having read a few mixed reviews I was a little hesitant to book but went ahead and prepared for an underwhelming experience. However my fiancé and I were very pleasantly surprised and honestly our experience significantly exceeded our expectations on a number of levels. The room was a good size, king or super king size bed and comfortable mattress. Clean and basically well equipped. A lovely countryside view whee ref. Looking above the car park. We had 2 evening meals and 2 breakfasts. All delicious and hot. The spa area was clean and not crowded at any point. At times a little busier than others but some very quiet periods. Absolutely loved the pool temperature, and use of the jacuzzi, steam room and sauna. All great temperatures for me. Shower facilities all good. We paid a very reasonable price, a little reduced via a hotel app. Lots of friendly and helpful staff. The only obvious improvements we would have asked for would have been automatic provision of robes, more information in the room regarding meal options and other info about available services and facilities etc and more info offered at the desk as we arrived. Overall a great stay and I’m hoping to set up a membership to be able to use the spa facilities regularly which I found incredibly relaxing 👍"

"The room was absolutely spotless and everything was 100%. Very happy with the stay and will certainly be returning "